American Airlines

Complaint: [redacted]
I am rejecting this response because they did not address my complaint. They refused to acknowledge any error on my part and I was forced to pay hundreds of dollars more despite an error on their part.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Company hasn't address my complain. They only forwarded me a voucher for $250.
Regards,
[redacted]

passenger was contacted under case [redacted] and policy was upheld.

Passenger has been contacted under case number [redacted] on April 14, 2015. See attached.

Passenger has been contacted under case number [redacted] on February 1, 2018. See attached.

Complaint: [redacted]
I am rejecting this response because: American Airlines has NEVER contacted me regarding this matter, which further bolsters my complaints of their lack of customer service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is almost satisfactory to me and not worth pursuing further.I just don't have the energy or time.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: The company refunded the cost of the flight they did not place me on, but I was not reimbursed for the $500 taxi ride to my destination. As I mentioned in my original complaint, the staff at the help desk were dismissive and told me I was booked on an am flight although they refused to provide a hotel for the night. When I arrived by cab to my destination I was told they never booked the flight. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] they did compensate with $300 but wasn't satisfied with that, apparently I happen to be a platinum member of theirs, I...

could of easily reached again the status this year but after this story I decided to switch programs (I already flew about 11,000 miles with another carrier and purchased a ticket for another 7000 in December, so if I would of flown with American I would of earned platinum status again)
Regards,
[redacted]

Passenger was contacted on January 28, 2016 under case [redacted].  Please see attached.

Passenger has been contacted under case number [redacted]
on July 26, 2015. See attached.

Complaint: [redacted]
I am rejecting this response because:  See attached.
Regards,
[redacted]

contacted passenger and resolved to passenger satisfaction

Complaint: [redacted]
I am rejecting this response because: How is it they "responded accordingly?"  They refused to make ANY refund based on their own employee's lie.And this is over two years old....
Regards,
[redacted]

Passenger has been contacted under case [redacted] on
December 1, 2015 and case number  [redacted]64n December 2, 2015. See
attached.

Passenger has been contacted under case # [redacted] and a resolution has been met.

Complaint: [redacted]
I am rejecting this response because:You ignored me for 2 years, refused to do anything to rectify the situation, and then claimed to have responded.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:American airlines did not honor their agreement to credit miles or compensate in anyway.  more poor customer service and lies as usual from them   
Regards,
[redacted]o

Complaint[redacted]
I am rejecting this response because:  American Airlines was at complete fault with gross negligence of maintaince of the aircraft.  American Airlines is trying to state that this plane I was on was canceled due to weather, which in fact is a cover up of what really occured.  This plane was delayed due to mechanical issues, and further delayed again for mechanical issues.  We boarded the plane, and took our seats. After sitting for quiet sometime due to mechanical issues, the pilot states that we can take off but we will not have air till we get in the air and the engine can run the air, we finally was able to taxi out to the runway for takeoff.  While making our way out to the runway a loud bang and screaching noise, then the plane comes to a abrupt stop.  The pilot comes over the intercom and lets us know that his brakes have locked up, and we have to wait for them to cool down before continuing.  Time passes, Pilot states that his brakes have cooled and we can continue.  While making our way out further to the runway, again a loud bang and screaching noise then followed by a abrupt stop.  Pilot comes on the intercom to announce his brakes have locked up again, and we have to wait for them to cool down before continuing.  Time passes, pilot comes on to announce that however his brakes have cooled down and we can move, but he did not calculate enough fuel for the amount of time we was running due to the mechanical issues, and to make the flight safely, that we have to go back to the gate, and refuel before continuing.  I'm not argueing that a storm was perdicted to come that day, which really came that night after all the issues at hand.  American Airlines is trying to cover up their pilot's mistake, as well as the mechanical problems of this aircraft.  I am convinced to as well that the pilot was to near to his hours of flight being up, due to mechanical issues as well.  American Airlines caused me great financial burdens, as well as medical and emotional trauma, due to their inability to properly maintain a aircraft, and a pilot error.  American Airlines offers me a $200 voucher for their huge mistakes, and tries to cover this up as to tell Revdex.com and myself that it is due to weather, and in fact this is completely incorrect.  On top of this $200 voucher I have to use it within one year?  I was flying to a death in my family that I missed due to American Airlines, and a $200 voucher that has to be used in a year, and American Airlines is completely at fault and covering this huge mistake up?!?!?! How would I even get off from work to fly anywhere within a year? The only reason I was on this flight was due to a death. This is unacceptable beyond anything. 
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted]