American Airlines

Complaint: ***
I am rejecting this response because:this complaint was not resolved in the best interest of the customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me.They have made it clear that they will do nothing more to satisfy me as a customer they are wrong on there part I advise people to not use there service they do not valu there customers and have very bad customer service; since there is nothing more I in my power that I can do according to attorneys the fees the cost of further pursuit out weighs there debt to me I can do nothing but warn others of American airlines service
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This matter was not addressed I had a sales representative that was unfamiliar with the issue at hand, that called me and told me that my flight that horrific day, was
cancelled due to the weather! I could not believe after the hell and extra expense paid that they would call and lie to me! The pilot as well as the staff let us know the reason why the flight was cancelled was due to mechanical issues on the airplane This is NOT the consumers fault that American Airlines did not take the necessary precautions to ensure that customer whom paid almost $for a flight from Dallas to New Orleans would have a seamless safe flight My medicine, and baggage was lost, I had to pay for a hotel for a full day that I was unable to use This issue still needs to be addressed!
Regards,
*** ***

Passenger has been contacted and information has been provided

Passenger has been contacted under case *** and information has been provided

Complaint: ***
I am rejecting this response because: American Airlines has done nothing to satisfy my complaint.
Regards,
*** ***es

Complaint: ***
I never agreed to this resolution and it is definitely unsatisfactoryThis is an *intentionally* abusive and deceptive business practice by American Airlines.I was overcharged dramatically simply because I was
changing an existing ticketI'm not just talking about the $"change fee"...I'm talking about that $fee, AND being forced to buy higher-fare replacement tickets than those readily available for purchase, same day.AA is taking advantage of customers and intentionally overpricing their itineraries ON TOP OF "standard" change feesThis deserves class action.
Regards,
*** ***

Passenger has been contacted under case numbers ***
on September 4, See attached

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: American Airlines put absolutely no thought or care into taking care of me as a customerThey ruined our already short trip when they could have very easily gotten us onto our connecting flight that we watched sit at the gate for over minutes before it even began to taxi away, yet the doors remained shut and not an employee in sight to help usWe were well within the minutes before those doors should have been shutI filed a complaint directly with them when we returned home and they spent less than minutes with their investigation and their responseThere is no way they could have completed a thorough investigation and formulated a response in that short period of time for an incident that happened a few days priorThey were simply dodging accountability with a canned response that they probably send to all customers who they rip offThis is the poorest level of customer service I have ever experiencedI travel a lot for business and I have already made it well known to anyone and everyone on my social media and my business contacts never to use American AirlinesOver 90% of the responses were negative comments about American Airlines so apparently I am not the only customer they have screwed overSeems to be a pattern for them and I will not accept their response until I am given the compensation I deserve for a failed vacation that they were directly responsible for causing
Regards,
*** ***

Passenger has been contacted under case number *** on September 5, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I received an email on 2/1/from *** *** with customer relations of American AirlinesHe wrote a very nice note and offered me a Travel Voucher of $to be used in the next yearI replied to his email and accepted his offer with much appreciationI have not received a Travel Voucher or any response from American AirlinesThis is very disappointing! If they did give me a Travel Voucher I wish they could issue it for months as I have already booked all my flights with them for through October and probably will not book again until summer of I hate to do it but I may start flying *** into Myrtle Beach
Regards,
*** ***

Passenger was contacted under case *** on February 16, 2018. Please see attached

Complaint: ***
I am rejecting this response because: American Airlines did indeed refund me the value of the ticket/feesHowever, because the airline changed the schedule I am now unable to
return home to Denver, CO from LAX on the same day and will now have to pay for a hotel in the cityThis extra payment I am now responsibly for is entirely caused by AA's dramatic and significant "schedule change". I would like them to either provide me payment/voucher for a hotel in LA OR to provide me a voucher in comparable value for a hotel in LA since I now have to cover this cost. From a customer service perspective, I have absolutely no idea why AA thinks it is acceptable to abandon a passenger at their connection point and simply "offer them a refund." I suppose they expect passengers to sleep in the chairs at the gate overnight until they ARE able to get another flight home?? Unacceptable and shameful business practice.
Regards,
*** ***

Passenger has been contacted under case number *** and has been notified of status

Passenger has been contacted under case number *** on February 15, See attached

Passenger has been contacted under case number *** on March 11, See attached

Customer was contacted on April 5, under case ***. Please see attached