American Airlines

Complaint: ***
I never agreed to this resolution and it is definitely unsatisfactoryThis is an *intentionally* abusive and deceptive business practice by American Airlines.I was overcharged dramatically simply because I was
changing an existing ticketI'm not just talking about the $"change fee"...I'm talking about that $fee, AND being forced to buy higher-fare replacement tickets than those readily available for purchase, same day.AA is taking advantage of customers and intentionally overpricing their itineraries ON TOP OF "standard" change feesThis deserves class action.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on September 5, See attached

Complaint: ***
I am rejecting this response because:this complaint was not resolved in the best interest of the customer
Regards,
*** ***

Complaint: ***
I am
rejecting this response because:
American Airlines took zero accountability for the flight issues! I'm outraged that they would feel this response is ok for the image of the airlines and for the customer service aspect of it! American Airlines should be assuming Accountability for the inconvenience, I lost a night with my family at beaches family resorts and was given a run around with multiple different flights and changes to reach my final destination of Montego Bay with my elderly mom and year old daughter, absolutely unacceptable!
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Yes I was called by Mrs*** *** However,during this call during which the representative was rude and aggressive I clearly stated that AA should honor its OWN
statement which clearly states "10,miles/each of you".Upon receiving that message I thought that AA would render two times the 10K miles (as suggested in THEIR verbiage;each of you is what? it could refer to separate legs in a ticket etc.))and therefore I accepted that and thought the matter was finally closed.Customers are not responsible for reps having a poor grasp of the English languageAll I am saying honor what you suggested and get on with itThis back and forth, trying to intimidate the passenger, will not work and is a complete waste of time.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Yes, I finally was able to have them reinstate my miles. Had I not insisted on elevating this to a supervisor, I would
have lost them againAA did not set up proper linking of accounts when they merged with US Air. Regards,*** ***
Regards,
*** ***

Passenger was contacted under case *** on February 16, 2018. Please see attached

Complaint: ***
I am rejecting this response because:I was told on 3-different phone calls that my tickets were good to purchase tickets until March 5th, and that the date of my flight DID
NOT MATTER.I'm fine will following the rules as long as the rules are explained correctly by all the employees. I have asked multiple times NOT for a refund, but for my flights to take place in July as I was originally told they could.I have also asked for the transcripts of my conversations to prove what I have said is true and that the employees mislead me many times. This is not acceptable and not professional from a business.
Regards,
*** ***

Passenger has been contacted under case number *** on February 14, See attached

Complaint: ***
I am rejecting this response because:They say they responded to the inquiry, they never responded to anything
Regards,
*** ***

Passenger has been contacted under case number *** on January 12, See attached

Passenger has been contacted under case number *** on February 15, See attached

Customer was contacted on April 5, under case ***. Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer was contacted on April 18, 2018 under case #*** Please see attached

Complaint: ***
I am rejecting this response because:I feel strongly that American Airline did not honor their contract with me. I paid $for a flight from New York *** to *** Colorado and the return trip. On my departure day, *** airport was open and operating with delays and in fact, my sister who was booked on another airline did depart on time, an hour after my scheduled departure timeShe arrived in *** as planned that dayAmerican Airline rebooked me for the following day making no effort to get me on a flight on my scheduled departure day. When I did depart the following day, I made the trip to my connecting airport (Dallas/Fort Worth only to be stranded again. I cooperated with the American Airlines and left my checked bag on the aircraft as they suggestedI was offered no vouchers for my overnight stay or meals. American has since paid for my room and meal in the Dallas/Fort Worth areaThey have issued a $credit for another flight but it must be used with in one yearI have no plans for travel this year so the credit is of no use to me. These compensations are do not cover the cost of my resort roomThey do not compensate for time lost. American Airline should refund the cost of the flights from NY to Dallas and Dallas to ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airlines did indeed refund me the value of the ticket/feesHowever, because the airline changed the schedule I am now unable to
return home to Denver, CO from LAX on the same day and will now have to pay for a hotel in the cityThis extra payment I am now responsibly for is entirely caused by AA's dramatic and significant "schedule change". I would like them to either provide me payment/voucher for a hotel in LA OR to provide me a voucher in comparable value for a hotel in LA since I now have to cover this cost. From a customer service perspective, I have absolutely no idea why AA thinks it is acceptable to abandon a passenger at their connection point and simply "offer them a refund." I suppose they expect passengers to sleep in the chairs at the gate overnight until they ARE able to get another flight home?? Unacceptable and shameful business practice.
Regards,
*** ***

Passenger has been contacted under case number *** and has been notified of status

Complaint: ***
I am rejecting this response because:
I received an email on 2/1/from *** *** with customer relations of American AirlinesHe wrote a very nice note and offered me a Travel Voucher of $to be used in the next yearI replied to his email and accepted his offer with much appreciationI have not received a Travel Voucher or any response from American AirlinesThis is very disappointing! If they did give me a Travel Voucher I wish they could issue it for months as I have already booked all my flights with them for through October and probably will not book again until summer of I hate to do it but I may start flying *** into Myrtle Beach
Regards,
*** ***