American Airlines

Customer was contacted on April 11, 2018 under case ***. Please see attached

Complaint: ***
I am rejecting this response because: AA staff made claims: representatives said that there were hotel vouchers in Charlotte - they were notThey said hotel would be
reimbursed in full - it was not (I was given $for a $charge)Besides the hotel, other excessive delays were not at all addressedThe minimal I would expect is a full reimbursement for the hotel or some other form of compensationApologies are nice, but they do not make up for the fact that customers are repeatedly misinformed and led to spend even more money on a bad travel experience to begin withIt's a matter of principle - please train your customer service reps to provide only correct information, and if they haven't honor what they did say to customers!
Regards,
*** ***

Passenger has been contacted under case number *** on August 20, and case number *** on August 26, See
attached

Passenger has been contacted under case number *** on February 26, See attached

Complaint: ***
I am rejecting this response because:American airlines did not agree to a refund or a credit
Regards,
*** ***

Passenger has been contacted under case number *** on March 29, See attached

Complaint: ***
I am rejecting this response because:it took way too much on my part to obtain a response from this businessAlso, this complaint is from Now there’s anither Revdex.com response in 2018? I have been shuttled from person to person, hung up on and generally treated poorly by American Airlines and this brings it all back.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They refunded a portion of the money, but only after we filed the complaint with you guys
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at aa.com

Complaint: ***
I am rejecting this response because:
Although the luggage fees are posted in their website they changed it for only the period between December 8th through December 24th and by the time I bought the ticket there was no notice of this So I bought a ticket with a knowledge that I most likely would have to pay $for my first bag and something between $35-per each additional bag, which is within reasonable limits However, paying $for a bag that fit in the cabin and that weighted around 18kg, it is excessive Plus I was charged $in Colombia taxes There is zero willingness from AA to make an effort to compensate the over the limit expense I had to assume I appreciate how well written and kind sound the messages from their customer service personnel but the company does not care at all about their customers And they keep on welcoming me to travel again with them NO, thank you I don't want to take that risk It is clear that they don't have a culture where the client is in an important place They don't care about humans but only about money
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No info has been provided and credit not issued
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have not had any communication from AA since I have filed the complaint. When I went directly to AA in the beginning of this process they told me there is nothing they can do
Regards,
*** ***

Complaint: ***
I am
rejecting this response because: AA closed my case because they feel like they did was "sufficient" although it was contradictory to what they said they would doMy flight was delayed and when I arrived to get on my next flight, it had already leftI had to stay in a hotel and they said they would fully reimburse me, however, they did notSince they partially reimbursed me, they feel that they "resolved" the issue, even though it was not what was initially agreed uponIt's unfair that big companies like AA can push customers aroundSince AA is such a big company, their voice is big, since I'm one small customer, my voice is smallThey probably do this with so many other people as well but due to the size of their company, nothing happensI would appreciate if Revdex.com can help me with this and to stop AA from doing this to people!
Regards,
*** ***

Customer was contacted on April 5, under case ***. please see attached

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To be clear this complaint was filed more than months ago and only after wrestling with them on the phone did I finally get them to agree to refund my tickets Although they caused the issues which made my travel impossible! I won't be flying AA ever again
Regards,
*** ***

Passenger was contacted April 4, under case *** Please see attached

Passenger has been contacted under case number *** on September 25, See attached

Passenger has been contacted under case number *** on February 8, See attached

Complaint: ***
I am rejecting this response because my frequent flyer account was shutdown and I lost over 2,200,miles
Regards,
*** ***

Passenger was also contacted under case number *** on September 19, See attachedMore information was requested, and no response was received