American Airlines

Customer was contacted on April 17, under case *** Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on March 24, See attached

Complaint: ***
I am rejecting this response because:In the message sent 3/12/18, AA indicates they contacted me on 5/26/and 5/28/This simply is not trueThis complaint has already been closed once due to no contact on the part of AAThen, they attach two .pdf files dated with the aforementioned dates somehow implying they had been sent to me previouslyHowever, I never received any correspondence from AA, outside of seeing these responses in the current message (from 3/12/18)As it appears AA has no intention of reimbursing or even attempting to satisfy me as a customer, I request the Revdex.com lower AA's business rating due to lack of communication and dishonesty regarding the handling of this complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because: There has been no communication, there has been no resolution. Please just call me or communicate some form of resolution
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I believe AA did not read my complain, and did not pay attention to what happened.The response I got from AA taking about the security and
*** check!, AA disregarded all the facts I listed !!AA did not offer any thing to fix the situation and compansate my loss!I will take a legal action and I will follow on my second complain with Division of consumar affair
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American airlines has never responded to my complaint and are well deserving of my complaint
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because there has been no resolution to my complaint and the facts as stated by American Airlines are incorrect
Regards,
*** ***

Passenger has been contacted under case number *** on June 16, See attached

Complaint* ***
I am rejecting this response because:I was unlawfully and intentionally denied to travel on the flights that I purchased and subjected to extreme mental and physical distress Ever since, I have vowed to never travel on American
Regards,
*** ***

Complaint: ***
I appreciate the gesture however where and when are you sending Vouchers
Regards,
*** ***

Complaint: ***
I am rejecting this response because:the business contacted me and they refused to offer an accommodation
Regards,
*** ***

Complaint: ***
I am
rejecting this response because American Airlines never reimbursed us for the full cost of replacement items while our luggage was lostAs indicated in our original complaint, they reimbursed us for a portion of our loss, but not allWe made very clear what the total loss was so there should be no confusion on American's part about what is owed.It's unfortunate that all a company has to do is issue a vague statement saying they responded to us and Revdex.com will close the file! I would hope that the Revdex.com would pursue customer complaints more aggressively than thatAs someone who works in customer service and has addressed Revdex.com complaints, my company would never expect such a simple response to cut it
Regards,
*** ***

Passenger was responded to under case *** on March 13, 2018. Please see attached

Complaint: ***
I am rejecting this response because: the airline has not contacted me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: It's a year since this complaint was madeWe lost a interview and even perishable materials in the suitcase
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We were involuntarily bumpedPeople were put onto the aircraft AFTER we had checked in at the gateThey told us it was closed but STILL allowed people to boardThis behavior should also be reported to the *** *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case *** and resolution has been met