American Airlines

Passenger has been contacted under case number *** on February 23, See attached

Complaint: ***
I am
rejecting this response because:American Airlines never contacted me about my complaints and did not refund my over charges And I am not the only one who has complained of being over charged considering of the latest news on American airline treatment of their passengers they simply don't care but it's ok because I am a female who fears god and he will take care of it for me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:no actions were taken to compensate for the time and/or money spent on their business or lack thereof.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: this is the same response the company sent me when I contacted them after they cancelled my flight costing me an extra night's hotel stay and transportation
due to flying me into a different airportPlease save your money and dignity and do not waste you time or funds on this disgraceful airlineI am well aware I will receive no further assistance for the money I lost due to picking this worthless airline, so I'll just do my best to let others know who likely will be dealing with should they make the mistake of choosing this airline
Regards,
*** ***

Customer was contacted on April 17, under case *** Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
AA did contact me and tried to resolve the issueI am just noticing that all of Revdex.com emails were going to my junk boxThe
issue has been resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12289299, and find that this resolution is satisfactory to meThe complaint Rep I spoke with was very helpful and understanding of
my dissatisfaction, and we agreed upon a satisfactory resolution
Regards,
*** ***

Complaint* ***
I am
rejecting this response because:American Airlines did not address the time and inconvenience for us in disputing this matter It now has been over a year before American's reply to the Revdex.com Our original remedy included the following text: "Also, for our time and inconvenience disputing this matter, we want American Airlines to compensate the separate accounts of each of the four travelers with 5,frequent flyer miles each."This has not been completed Please contact us via email for the frequent flyer account information
Regards,
*** ***

Passenger was contacted on March 14, under case *** Please see attached

Complaint: ***
I am
rejecting this response because:American Airlines has made no attempts to right their wrongsThey left us with horrible customer service and never paid back the money for the hotel room their employees promised we would get back They are built on lies This airline is a disgrace and I would never travel with AA or recommend this airline to anyone ever again They don't deserve a resolution, because we never received one as the customer
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on February 9, See attached

Passenger has been contacted under case number *** on April 19, See attached

Complaint: ***
I am rejecting this response because:
Just because my banking institution has refunded my money because they acknowledge you charged my account without permission does not equate to
the issue is resolvedAmerican Airlines should refund my bank the money as you were in the wrong My banking institution has not been made wholeThe fact that you are waiting plus months to respond further shows the lack of care or concern for you customers.
Regards,
*** ***

Complaint* ***
I am
rejecting this response because:American Airlines NEVER responded to my complaint and never even tried to solve the problem They have the rudest and most unprofessional staff on their planes .very very poor customer service .they never addressed the issue and never attempted to solve the problem and I never heard from them since the incident I never received or heard from American Airlines about solving the issue and problem that happened with me on their plane with the rude and unprofessional stewardess
Regards,
*** ***

Complaint: ***
I am rejecting this response because:American Airlines NEVER responded/resolved my complaint with them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

The passenger was contacted under case# *** and a resolution was offered

Spoke with passenger offered resolution