American Airlines

Complaint: ***
I am rejecting this response because: I am not asking for a $certificate if I decide to do business with you in the future. I want a partial refund for my ticket purchase.
Regards,
*** ***

A response under case number *** was
sent to the customer on January 9, See attached

Passenger has been contacted under case number *** on April 17, See attached

Complaint: ***
I am rejecting this response because:The business did not fully resolve the issue
Regards,
*** ***

Customer was contacted on April 5, under case *** Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12499552, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company did not in any way attempt to contact me nor was the issue resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number ***
on February 8, See attached

Passenger was responded to on February 22, under case # *** please see attached

Passenger has been contacted under case *** and resolution has been met

Complaint: ***
I am rejecting this response because I have no evidence that airline had addressed the concern
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airlines don’t want to take accountabilities for their mistake, my personal luggage had the measurements to be free, they took
advantage and still charged me $for the most tinny bagI don’t have a problem with the fees for my other bags but for my personal luggage I think is not fare, they never measured but they were ready to charge $150, now they don’t want take responsibility
Regards,
*** ***

Complaint* ***
I am
rejecting this response because: American Airlines responded to my compliant but did nothing to resolve it and refused to offer any sort of solution that would have lessened the burden placed on me by significantly changing my flight time shortly before my departure date and after I had booked connecting transportationBooking me on a flight from a more convenient city or offering lounge access, for example, would have been accommodating options that cost AA little to no money, but they refused to even consider them
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am very disappointed the outcome of this response from American Airlines, the delay on their part cost me over
$in hotel expensesThe least they can do is provide me with some type of compensation or evoucher to justify their delay***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, I apologize for the tardiness of my response. I had many complaints against American after a series of
failures. I did get some concessions from them in the form of reimbursements and vouchers. I do appreciate your follow-up. Thank you, *** ***
***
Regards,
*** ***

“American Airlines has indicated that they’ve received your
correspondence and have responded accordinglyGiven that they’ve addressed
your concern/question, they have since closed your fileIf you need any further
assistance from American, visit them online at ***.”

Passenger has been contacted several times and last under case *** on 6/16/and Policy has been explained

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***