American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12499552, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the company did not in any way attempt to contact me nor was the issue resolved
Regards,
*** ***

Passenger has been contacted under case number ***
on February 8, See attached

Complaint: ***
I am rejecting this response because: American Airlines don’t want to take accountabilities for their mistake, my personal luggage had the measurements to be free, they took
advantage and still charged me $for the most tinny bagI don’t have a problem with the fees for my other bags but for my personal luggage I think is not fare, they never measured but they were ready to charge $150, now they don’t want take responsibility
Regards,
*** ***

Complaint* ***
I am
rejecting this response because: American Airlines responded to my compliant but did nothing to resolve it and refused to offer any sort of solution that would have lessened the burden placed on me by significantly changing my flight time shortly before my departure date and after I had booked connecting transportationBooking me on a flight from a more convenient city or offering lounge access, for example, would have been accommodating options that cost AA little to no money, but they refused to even consider them
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I wanted to know that somebody named *** reached out to me from American Airlines and was able to give me the credits that I
was asking for after I Emailed the CEO of American Airlines and a VP of customer experience directly. I'm satisfied with this result and have tried to close my ticket on your website but was unable to. So I'm requesting that it be closed here. Thanks,
Regards,
*** ***

“American Airlines has indicated that they’ve received your
correspondence and have responded accordinglyGiven that they’ve addressed
your concern/question, they have since closed your fileIf you need any further
assistance from American, visit them online at ***.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint* ***
I am
rejecting this response because: My issue has yet to be resolvedIt is now a year and only an apology has been madeThat is not satisfactory for my time wasted and lack of customer service I received since the entire processI need to be contacted ASAP with a resolution! It should not take a year to hear "an apology:
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger has been contacted under case number *** on March 24, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hello, I apologize for the tardiness of my response. I had many complaints against American after a series of
failures. I did get some concessions from them in the form of reimbursements and vouchers. I do appreciate your follow-up. Thank you, *** ***
***
Regards,
*** ***

Passenger has been contacted several times and last under case *** on 6/16/and Policy has been explained

Passenger has been contacted under case number *** and more information has been requested

Passenger has been contacted under case number *** on January 17, and information has been providedSee attached

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am very disappointed the outcome of this response from American Airlines, the delay on their part cost me over
$in hotel expensesThe least they can do is provide me with some type of compensation or evoucher to justify their delay***

Customer was contacted under case *** on April 17, 2018. Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it lacks consideration and is ultimately unfairWhile I do not expect a 100% reimbursement, a suitable percentage such as 50% will suffice
Regards,
*** ***