American Airlines

Complaint: ***
I am rejecting this response because:If you won't refund my money then you're complicit with the third parties that do not explain what their insurance will provide. By still doing business with these companies you agree to their business practices. I'm now under a time crunch to schedule a flight or your company will take my money which is wrong. If you want to refund my money we can talkIf you insist that you won't refund the money then we are still in disagreementYou've offered a voucher of some kind which extends my deadline of May for just another yearI don't see in the voucher the willingness to waive any change fees. Regards,
*** ***

Complaint: ***
I am
rejecting this response because: They have taken no actionTheir declination makes no senseI paid extra money for an earlier flightThey offered a service that I not only accepted, but paid extra money forThey failed to keep their implied promise by virtue of the fact that they did not get me to my destination sooner, I was later than I would have been had I stayed with the earlier flightI paid them $and they gave me nothing in return.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have yet to see the refund! They write pretty notes and make phone calls but yet to see actual results. I will accept the response once I see action.
Words with no actions are worthless. Please send the refund then I will accept your response
Regards,
*** ***

Complaint: ***
I am rejecting this response because American Airlines did not resolve this issue and never refunded the difference in refundable ticket fare that I am owed I continue to be highly disappointed in American Airlines' customer service
Regards,
*** ***

Passenger has been contacted under case number *** on July 17, and case *** on
July 20, See attached

Complaint* ***
I am rejecting this response because:
The offered resolution was not any assistance at the time of the incident, not a refund due to their faulty scheduling, not any compensation for the money spent while stranded due to their incompetence, nor even an apology for the several missteps on their part
Regards,
*** ***

Customer was contacted on April 11, 2018 under case ***. Please see attached

Complaint: ***
I am rejecting this response because: AA staff made claims: representatives said that there were hotel vouchers in Charlotte - they were notThey said hotel would be
reimbursed in full - it was not (I was given $for a $charge)Besides the hotel, other excessive delays were not at all addressedThe minimal I would expect is a full reimbursement for the hotel or some other form of compensationApologies are nice, but they do not make up for the fact that customers are repeatedly misinformed and led to spend even more money on a bad travel experience to begin withIt's a matter of principle - please train your customer service reps to provide only correct information, and if they haven't honor what they did say to customers!
Regards,
*** ***

Passenger was contacted under case *** on January 3, 2018.
Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I am not sure how to reply to your message regarding a disputeBut it has been resolved
Regards,
*** ***

Passenger has been contacted under case number *** on January 11, See attached

Complaint: ***
I am rejecting this response because:I was not contacted and the issue was never resolved...This is a lie
Regards,
*** ***

Passenger has been contacted under case number *** on June 22, See attached

Passenger has been contacted under case number *** on February 8, See attached

Passenger has been contacted under case number *** on February 26, See attached

Complaint: ***
I am rejecting this response because: I have not had any communication from AA since I have filed the complaint. When I went directly to AA in the beginning of this process they told me there is nothing they can do
Regards,
*** ***

Passenger has been contacted under case number *** on March 29, See attached

Complaint: ***
I am rejecting this response because my frequent flyer account was shutdown and I lost over 2,200,miles
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
They refunded a portion of the money, but only after we filed the complaint with you guys
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at aa.com