American Airlines

Passenger was contacted under case *** on 1/5/See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger was contacted under case# *** and resolution offered according to policy

Complaint: ***
I am rejecting this response because: They claim they have responded, I never heard from themTook them years to respond to this and this is all they could muster
Regards,
*** ***

Passenger has been contacted under case number *** on March 28, See attached

Passenger was contacted on June 15, Please see attached

Complaint: ***
I am rejecting this response because: I was repeatedly assured while in the airport t ticket counter, and via the travel partner we would receive full reimbursement,
contrary to their statement otherwise as well as I have repeatedly sent in my statements from hotel and ground transport which I was also assured would be paidThen they said they would only pay after the fact, which even after submitting those statements they have not paidI will not be satisfied until the money is in handThree times they have said they would reimburse me and three times they have not.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: American Airlines has taken zero responsibility for their mistake which cost me and my girlfriend an entire day at an all-inclusive vacation resortThe resort did not refund my money due to the mistake made by American AirlinesAmerican Airlines is still responsible for the loss.
Regards,
*** ***

Passenger was contacted on April 18, under case *** Please see attached

Passenger has been contacted under case number ***
on March 28, and case number *** on March 29, See
attached

Revdex.com:
They did nothing to resolve thisI ended up spending another $for a new car seat for my child to replace the one they carelessly brokeIts now been two years, and I am over it and their incompetence.
*** ***

Passenger has been contacted under case number ***
on August 1, and case number 1*** on August 4, See attached

Complaint: ***
I am rejecting this response because: It is not solved accordingly, this module answer, again, shows this worst service everI feel so sad it happened
Regards,
*** ***

American Airlines has indicated that they’ve received your correspondence and have responded accordinglyGiven that they’ve addressed your concern/question, they have since closed your fileIf you need any further assistance from American, visit them online at ***”

My complaint was submitted nearly TWO YEARS AGOThis delayed response is ridiculous

Passenger has been contacted under case number *** on May 27, and case number *** on May 28, See attached

Passenger has been contacted under case *** and a resolution was offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger was responded to under case *** on February 26, 2018. Please see attached

Complaint: ***
I am rejecting this response because:Me and my family was put in a financial hardship with accommodations for the children and ourselves, regarding extra food and diapersThe time
frame for the flight extended from a 11:40am arrival to a 5:02pm arrivalThe children were extremely tired, nap time schedules were missed and service from clerks were less than professional
Regards,
*** ***