American Airlines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Passenger was xontacted under case *** on March 26, 2016. Please see attached

Complaint: ***
I am rejecting this response because: I never heard from American and my dispute was not resolved
Regards,
*** ***

Complaint:
***
I am rejecting this response because:I received their "response" before even filing with the Revdex.com, and I filed a complaint because their response was inadequate and did not provide an acknowledgment of their wrongdoing nor an adequate solutionIt shrugged off blame, and made me (the customer) feel at fault for their awful service and response to service. In addition, their response to the Revdex.com comes over a year later, and also provides no real accountability or resolution. American does NOT care about providing great service for customers nor rectifying their shortcomings. That should be on record for all patrons to know.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I never received such vouchersWould like to receive those at my email address of ***
Regards,
*** ***

Passenger was contacted under case *** and policy explained

Complaint: ***
I am rejecting this response because:
This was 1/years ago I never received that response that they sent you dated in This was not weather related or an act of god This was a schedule where we were suppose to get to a destination at a certain time and then they changed it to where there was an overnight layover in Miami, which then cost me a one night hotel room and rental car Expenses I wasn’t expecting when I originally booked the trip American Airlines has the WORSE customer service because they are an empire and monopolize the airways Regards,
*** ***

Complaint: ***I had to book another ticket from American Airlines in order to keep my travel plan due to the incidenceCan you please fully refund me? Ticket # ***Regards,
* *

Complaint: ***
I am rejecting this response because: this was never appropriately addressed.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The business refused to refund my money, or give me a justifiable explanation for why they charge me more to secure a seat, after I paid for my fair in advance.
Regards,
*** ***

Complaint* ***
I am rejecting this response because:
The first and second legs of my flight were disruptedIn AAs response they acknowledge that they gave me credit for my first flight but not for the second one which ended with me being stuck in miami for several days with my ill motherThis happened two years ago and now they are reaching out again without an actual response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12287533, and find that this resolution is satisfactory to me
To whom it may concern:This dispute has been resolved.
Regards,
*** ***

Passenger has been contacted under case number *** on November 21, See attached

Complaint: ***
I am rejecting this response because: the attachment that American Airlines included was not their actual, initial response to my complaint. Their actual, initial response was
incredibly patronizing and condescending, and failed to acknowledge the basic facts of this particular situation. Perhaps that is why they chose not to include that in the record? Regardless, I have included their initial response here. The reality is that they continue to suggest that my situation was a hypothetical one, rather than a real-life one. And in my real-life situation, I paid more for a direct flight than a connecting flight that I could have purchased instead. American cancelled my direct flight, rebooked me on a connecting flight, and pocketed the extra money. Unacceptable
Regards,
*** ***

Aloha,
I have a new mailing address and since then maybe my phone as wellMy new mailing address is: ** * *** *** *** ** ***I am not accepting your response to not do anythingI was treated so rude and wasn't able to make my original flightTo think it has been since and you still will not see to a resolution to thisI am sure your company has better things to do then still have unsatisfied customers from 2016! I am only looking for compensation in miles for a new flight
Sincerely,
*** *** ** * *** *** *** ** ***

Complaint: ***
I am
rejecting this response because:American Airlines, nor any affiliates, have responded to my Revdex.com complaintNothing has been resolvedNo communication has been received from anyone pertaining to this issueI submitted correspondence to board members, e ecuticez, and various departments and have yet to receive any type of response from anyone
Regards,
*** ***

Passenger has been contacted under case number *** on April 9, See attached

Passenger was contacted under case *** on April 17, 2018. Please see attached

Passenger has been contacted under case number *** on February 6, See attached