American Airlines

Complaint: ***
I am
rejecting this response because: Their responses were unsatisfactory and inconsistent with concessions made to other customers on the same flight. However, I have since used the ticket for another flight and the issue I had is now moot
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I don’t believe anywhere in my complaint it said anything about a hotel stayFurthermore this is a long time to wait to get a response from
the initial complaintSo maybe they got me confused with another complaint? Again this business has horrible customer service and this late response with inaccurate information is a clear indication of how low they value people that fly on their airlines
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi, This issue has been resolved. Thank you in advance for following up with this issue. American Airlines has
contacted me and issued the extension for future travel (additional year).
Regards,
*** ***

Passenger has been contacted under case number ***
on March 25, See attached

Complaint: ***
I am rejecting this response because: They never responded to my e-mails and they have cheated me out of a ticketThey have kept money that did not belong to them
Regards,
*** ***

passenger and mother were contacted in several cases main response in case *** and a resolution has been offered

Complaint: ***
I am rejecting this response because:
My bag was damaged and it was delayed for almost a week and I was not compensated for the delay or the items I had to buy since I did not have my suitcase
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Their explanation was unsatisfactory, and no compensation was given
Regards,
*** ***

Passenger has been contacted under case number *** and policy has been explained

Complaint: ***
I am rejecting this response because: sending me vouchers when I will never fly with your airline again is meaningless
Regards,
*** ***

Complaint: ***
I am rejecting this response because American Airlines has not responded to the core part of my original complaint: I purchased five first class tickets and, due to failures on the airlines part, they were unable to provide me the five first class seats that I had purchased. Their response that in "reviewing our records, it
appears as though we followed up with you on 1/10/16, 3/4/and 3/23/16" is wholly inadequate as other than the 1/10/16, the other two responses were "automatic replies" to my inquiries. The January response indicated they were forwarding my request to their refund department but they have never taken action on my request for a refund
Regards,
*** ***

Customer was contacted on April 8, under case *** Please see attached

Passenger has been contacted under case number *** on February 1, See attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks for contacting meI also filed a complaint through Department of Transportation and a rep from AA who handles ***
complaints contacted meThe issue has been resolvedThank you.
Regards,
*** ***

see attached response from AAThis issue
needs to be sent to *** Airways

Passenger has been contacted under case numbers *** and *** on August 26, See attached

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to me Although I do not believe the monetary compensation (e.gfare difference) was fair, I am disappointed in the way my son was treated and given absolutely no reason for his change of seat
Regards,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did refund my flight however it took several additional phone calls and emails to finally get my money back which was far from idealAbysmal customer service.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My original complaint, that I was forced to buy a more expensive ticket due to the airline's poor management and was not reimbursed for the difference, has not been addressed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***