American Airlines

Complaint: [redacted]
I am rejecting this response because:They have not responded and they are lying in their correspondence.
Regards,
[redacted]

Passenger has been contacted under case number [redacted] on April 4, 2018. See attached.

Passenger has been contacted under case [redacted] and a resolution of goodwill has been offered.

Passenger has contacted under case [redacted] and a resolution has been met.

Complaint: [redacted]
I am rejecting this response because: I was racially profiled and discriminated against by the flight attendant.  In addition my husband and I were overcharged for this flight by...

$320.00.  We purchased tickets for a flight where first class was offered at $511 ROUND TRIP but were were charged $160.00 additional dollars per ticket to fly first class on our return flight from BWI to DFW.  The only response I will accept is a refund of $320.00 for that additional charge.
Regards,
[redacted]

Passenger was contacted under case [redacted] and [redacted] on February 9 and February 12, 2018.  Please see attached.

Passenger has been contacted under case number [redacted]
on August 25, 2016. See attached.

Complaint: [redacted]
I am rejecting this response because:the airlines did not get me to my intended destination and had to drive myself to Vermont. They did not even get me into the same state for...

that matter!!! Therefore they need to compensate me for the accured costs. If AA was able to get me to my destination, ir same state, by resheduling with a different airline, I would not be having to file this complaint. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the business has never contacted me about my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: American Airlines only offered to help with part of the claim and they should have accepted 100% of the responsibility. They are the ones who did not load my luggage which missed my vacation. 
Regards,
[redacted]

Passenger was contacted under case# [redacted] and resolution/policy was offered during phone call.

Complaint[redacted]
I am rejecting this response because:American Airlines did not in fact deal with it at all. And is now contacting me over a year later...? Odd business practices.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The response from [redacted] does not address the previous rejection response I provided. 
If you are saying that this problem was already taken care
of before [redacted] called me on December 1, 2017 then why did Angelo call me and
promise the two evouchers totaling $400? 
Why would he get my hopes up that American was finally trying to right
the wrong they caused by being responsible for me losing one full day in Hawaii
on my much needed vacation?  He never
should have called and made an offer that he was not supposed to make. Either
he was incompetent and did not know what he was doing when he made the offer to
me to rectify the situation, or he knowingly made an offer he knew he could not
deliver and then revoked it to get revenge for me filing a complaint.  Which is it? 
Either answer is NOT acceptable.  Who
calls up someone, makes them an offer to settle their grievance, and then calls
back later saying the offer has been rescinded? 
No one should treat a customer like this and expect them to ever use
their services again.  You need to address this specific fact as to why he made an offer he then rescinded?  That is what needs addressed. 
Regards,
[redacted]

Passenger has been contacted under case number 1-25510827765 and information has been provided.

Complaint[redacted]
I am rejecting this response because:No one has reached out to me my number has not changed I never received any correspondence.Just goes to show lack of customer service and care.All...

this time has gone by and I am now getting a response through the Revdex.com??
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not remedy the damages. 
Regards,
[redacted]

Passenger was contacted under case [redacted] and a resolution offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: it is an unacceptable response, and they should be held accountable. Sad it is taking 3 years to address, shows customer service is not their priority. 
Regards,
[redacted]