American Airlines

Passenger was responded to under case [redacted] on February 13, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because: you have failed to address the ground transport expenses. As well as you state there is no record of prior correspondence regarding receipts which is false and I have spoken with several people at American assuring me they will be paid. Yet no money comes
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because of the options I was given forced me to purchase other tickets. If they had offered full credit sooner I would have been able to use the...

tickets to schedule our flights out of Alaska. However, because of the options they gave me I had to rebook on a different airline - I got the same response twice from different customer service agents, they both told me the same thing.
Regards,
[redacted]

Passenger was responded to under case [redacted] on March 15, 2018.  Please see attached.

Complaint: [redacted]
 I have repeatedly requested proof of the reimbursement as well as  how they discount the value of  the services which I paid for and never received.  The response from AMerican Airlines is wholly unsatisfactory.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have received no correspondence from American Airlines that address my complaint. I would like to have American Airlines contact me with what their response is. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I DID NOT REACH MY DESTINATION!!!  WHAT ARE GOING TO DO BECAUSE YOU DID NOT GIVE ME AN OPTION ON REACHING MY DESTINATION!!  I NEED TO BE CREDITED FOR THE LACK OF TRAVEL NOT RECEIVED!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The business is refusing to provide any accommodation.
Regards,
[redacted]

Advised passenger of the status of resolution

Complaint: [redacted]
I am rejecting this response because:This was not a weather related incident. Both connecting flights were missed because of faulty equipment. There were weather issues on both days, however, we missed our connections due to a nonworking commode, in one flight, and a piece falling off a plane on another flight. We missed our initial connection because American Airlines downsized the plane. When we arrived at our gate we were told there were no seats available, for us, on the aircraft. Our luggage made it back to Milwaukee hours before our flight arrived so how could this have been weather related if our bags made the original flight? I include specifics in my original letter, which I attached to my last response. Please refer to this letter if you have questions.
Regards,
[redacted]

Passenger has been contacted under case numbe[redacted] and information has been provided.

Complaint: [redacted]
I am...

rejecting this response because:American Airlines never addressed my complaint! I have received no correspondence from them, nothing telling me that they have addressed my issue. And now, TWI YEARS after I flied the initial complaint, they have the audacity to say they've resolved it??? They must believe I would have just forgotten about my whole experience since that time. Sorry, AA. I'm still here with an unresolved complaint. 
Regards,
[redacted]

Passenger has been contacted under case [redacted] on March 12, 2018. See
attached.

Complaint: [redacted]
I am rejecting this response because: The business never responded to my complaint.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because: More than two years after I made the complaint, I did not expect to see this file still open.  I will reiterate my previous response to American Airlines' feeble non-response:Due to the misinformation given and the resulting anxiety and wasted time it incurred, I asked AA to give me partial reimbursement of the frequent flier miles spent on this trip, up to 38,750 miles (half of what I spent). The email response from AA did not acknowledge any of my specific concerns, nor did it offer any form of compensation.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am responding to AA’s offer of a $100 voucher to be applied to a future flight. I do not accept this offer because it is not proper restitution...

for all of the customer service failures on the flight in dispute. As I have already indicated before, proper restitution would be $300 being refunded back to my CC to cover the departure flight where all of the customer service failures occurred. AA seems to be apologetic for the way things were handled on the first half of this flight, so why do you not want to make proper restitution? If you are wanting to offer a travel voucher, why don’t you offer a voucher for a First Class trip from Albuquerque, NM to Springfield, MO (to be used in the calendar year) so that we can restore confidence in AA’s commitment to excellence in customer service? That is the right thing to do.            When one pays out their money for a First Class ticket, then one expects nothing short of First Class service. Once that contract has been breached in some way (in this case, many ways), then proper restitution needs to be made. A First Class customer does not just want to get from point A to point B, they want to get there in the best possible way with the best possible service. Needless to say, First Class service was not achieved on the Dec. 19 flight from Albuquerque, NM to Springfield, MO. This was only the second time that my Mom had flown First Class. The first time she flew First Class, everything went very well. So she was eager to go First Class again. But after this second time, my Mom wasn’t even sure if she wanted to ever fly again. Is this the kind of impression that AA wants to leave with my Mom when you have the perfect opportunity to do what is right?            I do realize that we are not frequent flyers in that we utilize your services only once or twice a year. But I must point out that we have generally made AA our airline of choice. Please don’t destroy our confidence in your ability to handle customer service issues. I do have to wonder what restitution would be made if we were frequent flyers or business travelers who traveled monthly or even weekly and had lots of miles or points. If we were in this category of traveler, I do believe that AA would be more willing to give back instead of just giving crumbs off the table. In other words, please don’t shortchange us just because we don’t impact your bottom line profit margins as much as the frequent flyer or business traveler.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I NEVER HEARD FROM THE AIRLINES! This complaint is almost a year old, and they are blatant liars!
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:they did not adequately address my concern. All responses were canned and did not address what happened.
Regards,
[redacted]

Passenger was contacted under case [redacted] and resolution was offered.

Complaint: [redacted]
I am...

rejecting this response because:As we stated in the original response, we do not feel what AA offered us is acceptable.  There has been no resolution.  We were offered $200 ($100 per person) compensation in the form of flight vouchers for what was worth much more than that.  We lost a night in a $400/night resort with the delay on the trip out there, which we can not get back.  As well as the day of work we missed on the return trip.  In addition to all of that, we were given food vouchers for the hotels we were forced to stay in that did not cover the cost of eating there.  We had to spend our own money to eat.  Money we would not have had to spend had we not been delayed.I believe what we are asking for is not unreasonable.  If a company causes us to miss a $400 hotel night due to their mistakes, they should reimburse us for what we lost.  Not offer us something 4 times less than that.  And additional reparations for a second lost day on the return trip plus the extra money we needed to spend at these hotels due to their delays.  Not to mention the hours of stress we were under during those days.  These $100 vouchers are not reimbursement, they are an invitation to spend more money on their airline.So no, we don't accept this response from them.
Regards,
[redacted]