American Airlines

Complaint: [redacted]
I am rejecting this response because:The response from [redacted] does not address the previous rejection response I provided. 
If you are saying that this problem was already taken care
of before [redacted] called me on December 1, 2017 then why did Angelo call me and
promise the two evouchers totaling $400? 
Why would he get my hopes up that American was finally trying to right
the wrong they caused by being responsible for me losing one full day in Hawaii
on my much needed vacation?  He never
should have called and made an offer that he was not supposed to make. Either
he was incompetent and did not know what he was doing when he made the offer to
me to rectify the situation, or he knowingly made an offer he knew he could not
deliver and then revoked it to get revenge for me filing a complaint.  Which is it? 
Either answer is NOT acceptable.  Who
calls up someone, makes them an offer to settle their grievance, and then calls
back later saying the offer has been rescinded? 
No one should treat a customer like this and expect them to ever use
their services again.  You need to address this specific fact as to why he made an offer he then rescinded?  That is what needs addressed. 
Regards,
[redacted]

Passenger has been contacted under case number 1-25510827765 and information has been provided.

Complaint[redacted]
I am rejecting this response because:No one has reached out to me my number has not changed I never received any correspondence.Just goes to show lack of customer service and care.All...

this time has gone by and I am now getting a response through the Revdex.com??
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is minimally satisfactory to me.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It does not remedy the damages. 
Regards,
[redacted]

Passenger was contacted under case [redacted] and a resolution offered.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: it is an unacceptable response, and they should be held accountable. Sad it is taking 3 years to address, shows customer service is not their priority. 
Regards,
[redacted]

Passenger was responded to under case [redacted] on February 13, 2018.  Please see attached.

Complaint: [redacted]
I am rejecting this response because: you have failed to address the ground transport expenses. As well as you state there is no record of prior correspondence regarding receipts which is false and I have spoken with several people at American assuring me they will be paid. Yet no money comes
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because of the options I was given forced me to purchase other tickets. If they had offered full credit sooner I would have been able to use the...

tickets to schedule our flights out of Alaska. However, because of the options they gave me I had to rebook on a different airline - I got the same response twice from different customer service agents, they both told me the same thing.
Regards,
[redacted]

Passenger was responded to under case [redacted] on March 15, 2018.  Please see attached.

Complaint: [redacted]
 I have repeatedly requested proof of the reimbursement as well as  how they discount the value of  the services which I paid for and never received.  The response from AMerican Airlines is wholly unsatisfactory.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have received no correspondence from American Airlines that address my complaint. I would like to have American Airlines contact me with what their response is. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I DID NOT REACH MY DESTINATION!!!  WHAT ARE GOING TO DO BECAUSE YOU DID NOT GIVE ME AN OPTION ON REACHING MY DESTINATION!!  I NEED TO BE CREDITED FOR THE LACK OF TRAVEL NOT RECEIVED!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The business is refusing to provide any accommodation.
Regards,
[redacted]

Advised passenger of the status of resolution

Complaint: [redacted]
I am rejecting this response because:This was not a weather related incident. Both connecting flights were missed because of faulty equipment. There were weather issues on both days, however, we missed our connections due to a nonworking commode, in one flight, and a piece falling off a plane on another flight. We missed our initial connection because American Airlines downsized the plane. When we arrived at our gate we were told there were no seats available, for us, on the aircraft. Our luggage made it back to Milwaukee hours before our flight arrived so how could this have been weather related if our bags made the original flight? I include specifics in my original letter, which I attached to my last response. Please refer to this letter if you have questions.
Regards,
[redacted]

Passenger has been contacted under case numbe[redacted] and information has been provided.

Complaint: [redacted]
I am...

rejecting this response because:American Airlines never addressed my complaint! I have received no correspondence from them, nothing telling me that they have addressed my issue. And now, TWI YEARS after I flied the initial complaint, they have the audacity to say they've resolved it??? They must believe I would have just forgotten about my whole experience since that time. Sorry, AA. I'm still here with an unresolved complaint. 
Regards,
[redacted]