Amazon.com

Hello *** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with regards to the wedding registry issue. I need
to look into the problem with the appropriate team and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Hello from Amazon.com. We have reviewed this complaint regarding the claim filed on Order ID ***We will not be able to take the actions suggested by the seller as they have already issued a refund to the buyer and this closes the claim automaticallyWe suggest the seller
to contact the buyer directly for returns related issueWe cannot reverse a refund issued by the seller themselves.In summary, we will not be able to take the action requested by the seller as the seller refunded for this order and this closes the claim automatically. Thank you RegardsAditya

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the problem with your account.I wanted to to let you know that we're still researching on the issue with our account specialists team.It usually takes 3-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with a resolution for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and what you describe sounds very unpleasant.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand your concern about the return shipping charges for your order #*** for the Microscope Kit.After researching your order, I see that a full refund of $was issued to your Visa card on April 8, 2018. Refunds typically process within 3-business days and appear as a credit on your statement.To make things right for you, I've issued a refund of $for the return shipping costs to your original payment method.You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding delay of your item " hype Hush Lavender Body Mist, Lavender
".I've checked and can confirm that due to a technical error, we're unable to fulfill your order for this item and cancelled it from our end.Also, I see that refund of $9.99 has been refunded back to your rewards points balance.When you pay with rewards points, we reserve the funds once the item order enters shipmentHowever, we don't actually charge until the order is shippedWhen an order is canceled, any unused points go back to your balance and can then be used on another order.You can view the changes to your order details in Your Account here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It has been longer than the 2-business days stated on this response, which is the amount of time the representative of the business indicate they would need to research furtherI feel like this was a stock response with no actual follow-through
Sincerely,
*** ***

Hello from Amazon.com,
We send you an email on 01/07/asking you for representationSince we did not receive any response from you within days your account was debited
Although I understand your position, I have reviewed this claim and we stand by our decisionWe cannot
give you more information about this matter
Thank you

Hello,We are writing regarding the Revdex.com complaint# *** received from the Seller.We have reviewed the buyer’s claim and the information seller provided for order ***Seller is responsible for the claim because we contacted seller on 06/20/but seller did not represent the claim within days.Seller can contact the buyer to make return arrangements, but please keep in mind that they are not obliged to return the itemThey may be willing to do soif seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.When a buyer files a claim on one of seller's orders, we send an email to let seller know about the claim and how to represent itIf seller does not represent it within days, we will grant the claim and the claim amount will be debited from their account.Although we understand seller's position, we stand by our decision. Sincerely,Hello,We have reviewed the buyer’s claim and the information seller provided for order ***Seller is responsible for the claim because we contacted seller on 06/20/but seller did not represent the claim within days.Seller can contact the buyer to make return arrangements, but please keep in mind that they are not obliged to return the itemThey may be willing to do so if seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.When a buyer files a claim on one of seller's orders, we send an email to let seller know about the claim and how to represent itIf seller does not represent it within days, we will grant the claim and the claim amount will be debited from their account.Although we understand seller's position, we stand by our decision. We cannot give seller more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the price of "JC Toys 15031La Baby Play Doll, African American".We receive
regular updates on the price of the items from the vendor and website reflects the sameAs vendor decides the prices, we do not have any further information on why the price of it is higher than the rest of the variants.***, I'm sorry, we do not have any further information.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

We have decided to reinstate this account and an email was sent to them informing them of this decision on 1/18/
Thanks,
Amazon.com
- Seller Performance

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding information your received.I've reviewed your account and understand you're
concerned about the item which weren't returnedI know you're disappointed with our stance on this matter, I want to assure you that the items are not eligible for return as the DVDs are marked as Unauthorized/Counterfeit/Pirated versions.Please see the Traprogram terms and conditions at this page:http://amazon.com/tradein/termsWe look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Greetings from Amazon.com
The funds currently held in the sellers account will be transferred to their bank account after the 90-day period has expired, provided we do not receive charge backs or A-to-Z Guarantee claims against their sales
As previously mentioned, their selling account
will be evaluated days after the initial date of block or closure request, which was 06/06/
The reserved funds will be disbursed on or after 09/04/2016, to their bank account on file with us
Thank you,Payments SpecialistAmazon.com”

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment with your recent order # ***. The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.As informed previously, since your order has been already refunded, our system allows neither a replacement nor a refund.One of our aims at Amazon.com is to provide a convenient and efficient service, but in this case we haven't met the standard, please accept my sincere apologies for thisI hope you'll consider this an isolated incident and give us another chance in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understanding.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the Six Month Free Trial Prime Plan for Amazon Student Program and I can
certainly understand your frustration for being charged.While the Student Plan includes Prime shipping benefits, access to Prime Pantry, Prime Photos, and Prime Early Access Deals, it doesn't include Prime Instant Video, Prime Music, Kindle Owners Lending Library, or sharing.If you try to use the benefits which are not available for free student prime, your subscription will be automatically upgraded to the One Year Paid Amazon Student Prime membership.Our records show you signed up for the Month Student Prime Free trial on June 4, and that same day, and plan was upgraded to the One Year Paid Amazon Student Prime membership.The paid plan does include Prime Instant Video, Kindle Owners Lending Library, Prime Music, Prime Photos, Prime Early Access Deals, Prime Pantry, and Prime shipping benefits and like the free trial, does not provide an option to share.I see that we've already re-enrolled your account in the six-month free trial of Amazon Prime offered by Amazon Student on June 17, As part of your Amazon Student membership, you get six months of Free Two-Day Shipping on millions of items and secure unlimited photo storage with Prime PhotosAccess to Prime Instant Videos, Prime Music and the Kindle Owners Lending Library are not included during your free trial periodUpgrading to a paid Prime membership will give you access to these featuresWith your Amazon Student membership, you are eligible for 50% off the annual Prime membership.To learn more about Amazon Student, visit:http://www.amazon.com/help/studentYou can see when your Amazon Prime benefits will end on the Manage Your Prime Membership Page in Your Account:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlAs you mentioned that you were charged an overdraft fee, as a goodwill gesture, I hope you'll accept the $promotional certificate which I've applied directly to your Amazon.com account for immediate use on your next purchase.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to seeing you again soon.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: another copy and paste responseI already contacted the manufacturerI stated that in my complaint.Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you'd with Order #***.I'd like to reiterate that a chargeback request was made for the complete order total of $on March on your Visa card.As I stated in my earlier correspondence, we suggest to contact your credit card company for more information about the refund for this purchase. I checked with our concerned payments department and confirmed that the dispute in question has been resolved between Amazon.com and the issuing bankAs such, we will not be able to assist you with reimbursement. Please understand that when a charge back is submitted to us, we give the money back to the bankPlease contact your bank for further assistance about the charge. You need to get in touch with your credit card company to clear this up and resolve the matter directlyYou may provide this email as a chargeback confirmation on this order to your bank.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, if I find that the information presented isn't accurate, then I reserve the right to file another complaint.I would also like to know why Shannon from Amazon told me that she "could not guarantee the guaranteed delivery by date". Why would amazon fraudulently advertise a service that can't provide? What, then, is amazon's definition of "guarantee"?Sincerely, *** ***

Dear ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you weren't able to locate the refund issued to your card
According to our policy, refunds are issued to the same payment card that was charged or used to place the orderIn this situation, I want to assure you the information you received from our end is correctAs mentioned, refund is issued to your bank/payment card, please contact with your bankWe received a reference number from your bank when they accepted our refund, therefore your bank will be able to trace the refund with the details listed below:
reference number: ***Issued Date: September 20, 2016Amount: $***
If you're still not seeing your refund, please contact your bank to provide the reference number above, and dispute the transaction as "refund never processed"At that time, they'll see a pending transaction and will follow the path back to our payment processor to locate the refund
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your understanding!
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you do not want packages to be delivered during weekends.***, on our website ordering system we've
an option of selecting no weekend deliveries, which prevents carriers from delivering during weekendsIn order to select No weekend deliveries, Click Edit under the shipping address you'd like to, select No weekend deliveries and Under Additional Address Details you will find:Weekend delivery:Deliver on SaturdayDeliver on SundayDon't deliver on weekendsYou may go ahead and check box "Don't deliver on weekends"This will prevent your packages being delivered on weekendsPlease do this and let us know if you are still receiving the packages on weekends or packages being left at Sidewalk.Thank you for taking time to bring this to us, we appreciate your time and patience.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***, I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that your account is hacked. In this
case, I see that my colleague Meraj is following up with this issue. We've already reached out our concerned team and waiting for an update in this regard. I'd request you to please wait for few business days for this issue to get resolvedOnce we have the information, my colleague will be updating you in this regard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.com