Amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and understand that you’re concerned about the Fraudulent orderI apologize for
it. In this case, I need to look into the problem further and wrote to our concerned department so that they will investigate the issue, and it'll take a bit more time than usual.I just wanted to let you know I'll write back on November 06, with more information (Answer/Resolution)I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us regarding order #***
I'll be sure to pass your comments along to the appropriate people on our Customer Service team.Upon checking, I can confirm that your order has been successfully delivered.As mentioned, we won’t be able to provide a replacement or refund for this order at this timeAmazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've personally listened to your phone call on October 5, and understand that you have claimed a refunds for kindle E-book digital orders of amounts $and $But I'm sorry that there is no request made to cancel your kindle subscription at that time
Further, I've checked and see that you have contacted us on November 6, and then asked to cancel your kindle subscription as you are charged for the kindle subscription and I can see that our agent has cancelled the subscription and issued a full refund for the same
However, I further understand that you are requesting for the refunds of $3.99, $and $for the kindle E-books purchased on September 7, We have clearly mentioned them on our website with the pricesWe have not mentioned any where that these books are free of costI apologize for any confusion this has caused
You can check the below links for the clear description of the price on our website
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I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
Regards,
Wilmani

Complaint: ***I am rejecting this response because:
You were given plenty of opportunity to correct this problem (when I spoke with four separate repsAfter that time, I no longer wanted the product and I had asked for a refundThere were still four days left before you replied to this complaint and actually shipped the item to cance, plenty of time to refund my money, which is what I had asked forBut, you decided to ship it any way, against my wishes
I also believe that this matter would not have been sorted out if I had not complained about it through the Revdex.com as the last I was told was to contact my bank, it was their errorIt's sad it had to come to this to get a somewhat proper response
But, as I write, I have decided to accept the item when it arrives and be done with this mess because I feel that prolonging it any further will only cause you to make more mistakes*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with the refund.I understand your disappointmentHowever, for
security reasons, we are not allowed to talk to the bank directlyHowever, we can provide a settlement verification code to you so that you can directly contact the bank and provide them the code for further assistance.As we always work on providing better service to the customers, I've forwarded the feedback to the payments team for future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello from Amazon,My name is Sasya and I would be responding to the complaint regarding the order ***.I have reviewed the claim which was filed for non-receipt and see that the order has been cancelled by the seller of the orderSince the buyer was not charged for this order,
they are not currently due a credit. We suggest the buyer verify this information with their payment providerIt is possible the bank reserved the funds for the order, but since the order was not completed no charges were submittedIf that is the case, the reserved funds should now be releasedI hope this information is helpfulThank you for understanding.Sincerely,

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your orders #*** *** ***I've checked
and can confirm that a full refund of $was issued to your Visa on April 12, and $on March 31, 2017You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I have now
gained access to my account and have received communication from the company but I have not received a refund for monthly fees and storage fees nor am I able to receive all items being held at amazon for FBA shipping free of charge. I have contacted amazon by phone on 10/26/concerning the refund and the free shipping of items back to me. I was told a manager would contact me. I still have not received a call or any communication regarding this matter. The situation has still not been fully resolved. Thank you for your time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:like I mentioned previously, different agents emailed/messaged me to say that as an apology, if I signed up for regular Amazon Prime, I would be charged at the regular 99-dollar rate, and then refunded/credited for to make it the 49-dollar rate as a special one-time dealThat is what I would like to be achievedI have already signed upHowever, even after two agents promised this and asked for qualifying documents, which I sent, they now pretend this shouldn't have haven't and refuse to adjust the rate
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Hello ***,I'm Jones E*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this order was a birthday gift for your friendI completely understand your disappointment with
your Gift card order #***.I've engaged the appropriate team to look into the issue and it'll take a bit more time than usualPlease be assured, I'll write back in 2-business days with more information.We appreciate your patience and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones E***Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: no full refund offered by Amazon
Sincerely,
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Complaint: ***I am rejecting this response because: contrary to what is stated, they will not tell me who made the fraudulent purchase. Sincerely,*** ***

Complaint: *** I would like if they would expedite I have shown patience for months and here in the past week I have dealt with rude customer service agents all giving me the run aroundI have never been treated like this by any businessI sold the book three months agoIt shouldn't have to wait any longer than a week I ha e waited long enoughSincerely,*** ***

Complaint: ***
I am rejecting this response because:- The business is again attempting to blame the US Postal Service for the delay, yet the order was shipped by their own/internal shipping carrier!- The guarantee is something the business offers/advertises with no prompting or oby the customer, the business then refuses to honor when they are unable to satisfy their guarantee (advertising)- When pushed, the offered refund amount is less than half of what the shipping cost the business charges is, and the business does not provide any explanation for their alternate 'basis prime shipping method' nor is this mentioned in their guarantee terms or anywhere else on their website.The business continues to try and dismiss this issue without making any effort to verify the facts that they present.Regards,*** ***

Hello, In this case *** we had mailed seller on 4/2/and there was no response received, hence seller was faulted for the claim. In summary we are unable to assist the seller any further, as per Amazon policy Sincerely Sharieff

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you have applied for an Amazon Store Card and was promised a $gift card to be applied to your
order which you placed after the applying for the card.I would be happy to help youIn this case, once your card is approved and your card is added to the account, please reply to this email and let us know so that we can go ahead and issue $refund for the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We loo forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: they did nothing to assure that I would get my packages in the future and one of their customer service reps was rude and screamed at me on the phone.Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that you were charged for Amazon Prime membership, I understand you did not receive the refund for the
cancelled membership yet.***, I've checked your Amazon.com account and see that a refund of $was issued to your original payment method on January 11, 2016, please contact your bank, I'm sure they will find the refund processed to your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your item "Oolala 6x Stickier" of Order# *** didn't arrive by the expected
delivery date of April 21, 2018.Typically, late packages arrive not long after the date listedPlease wait a little longer, until April 24, 2018, before requesting a refundOtherwise, you might have to return a package.Please check the tracking details for your package to verify where in the shipping process it may be.https://www.amazon.com/gp/css/summary/edit.html?orderID=***When your order does arrive, there's no need to contact usHowever, if you haven't received it by April 24, 2018, please let us know through the link below and we'll be happy to get a refund for you:http://www.amazon.com/contact-usI hope this helpsWe look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

*** ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you want us to provide additional refund credit of $as informed by our Customer service representativePlease understand that, we've issued a full refund for the item that you have not received and provided promotional credits as compensationUnfortunately, we are unable to provide any other credit and I hope you understand our limitations.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MerajAmazon.comhttp://www.amazon.com