Amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I confirm that we have received the return of fryer and refund was issued to your VISA on December 30, 2017, for $as partial refund of $was issued on December 26, 2017, which makes total refund of $for the fryer.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***o help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on February 22, Unfortunately, we are unable to offer free prime.Upon checking the tracking information the item shows delivered, if you've refused the item, upon receipt of the item to our return center remaining refund will be issued.We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the issues with your Amazon.com accountAs per the update
received, we have restored access to your accountAny pending orders will be processed.Again, I'm sorry for any inconvenience while your account was unavailable.We appreciate your cooperation and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: You responded "as you know we encountered a delay in obtaining the item form our suppliers, and an email was sent informing you of the delay"This is not correctI was never notified that there was a delay until I had to contact Amazon myself at 4:pm because the delivery was never made during the 12-pm delivery window that posted on my Amazon.com accountThe email "informing me of the delay" you referenced wasn't sent until 4:pm which is an hour and minutes past the original delivery window and minutes after I let you know that I never received my package. At that point, I had already disposed of my old grill and made arrangements for help with the new grillAs the customer, I did everything correct so I expect Amazon to honor my purchaseAs a retailer, online purchases need to be honored or trust and integrity will come into questionThis is very upsetting to me and my family that the largest online retailer is not honoring their purchases and as the consumer, I am left with nothing but grief, aggravation, and most importantly, no grill
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I choose not to reply to Amazon's email through the Revdex.comI know they are checking on my credit as I was informed by emailHowever, shipping issues with Primie continue yet againThis is a ongoing issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: you need to to accept accountability for doing wrong and to the right thing and apologize and refund for the product and my prime membership since I couldn’t use it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues that you have experienced with the Fire TV boxIt's also disappointing to hear
our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.I would like to inform that we' have created a replacement for you at no additional charge and following are the details of the replacement order:Order Number: ***Shipping Speed: One Day Shipping.Estimated Delivery Date: Tuesday, February 28, (In stock on February 25, 2017)Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID=***To return the defective Amazon Fire TV | Streaming Media Player, please click the following link to print your return mailing label:https://www.amazon.com/gp/orc/rml/DfsyChPBRRMAPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your e-mail, and I understand you're concerned about the status of refund on your order
#*** for "Canon EF 70-200mm f/2.8L IS II USM Telephoto Zoom Lens for Canon SLR Cameras".Please be informed that the first return you've made using UPS with Tracking Number:*** was received on May 28, As we have received an incorrect item the package was returned using UPS tracking #***.The second package you have returned to us using UPS with Tracking Number:***,Our returns team confirmed us that we haven't received the second packageWe aren't able to issue a refund unless the correct item is received and processed in our Returns Center.We are unable to provide specific information about any of our internal actions and procedures.Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
According to Amazon policy seller can reject the return if it's day passed
I did that by following the policy
According Amazon policy I have to respond to the email, so I did, but Amazon keep telling that I did not, so looks like Amazon is the one who is not following it's own rules
I'm not surprised that Amazon wants to please a buyer, but this not suppose to happen by damaging the reputation of the seller and ripping him off
I'm deeply unsatisfied by Amazon unfair decision
Sincerely,*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the pricing of the item on our websiteWhile I know you're disappointed with our stance on this matter, I want to assure you the information and response you received from us previously is correct.As mentioned, we have forwarded this instance to our internal team for further investigationSo that they can look into this and try to avoid these instances in future.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,MerajAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,We have provided the correct information in our previous responses. We've addressed this specific complaint appropriately on several occasions, and will not be able to provide further information on this situationWe are not going to discuss this matter further.Best regards

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointment you've had with the closure of your Amazon.com accountI
understand that you want your account to be reinstated.I've reached out to our Account Specialists team who are investigating into thisI'm personally following up with this issue and will get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello, We have closed your claim for order *** because it is not eligible for coverageAlthough we understand the buyers disappointment, we have no record that confirms the seller received your return.The seller stated that the package did not arrive, and the tracking information
the buyer provided does not show that anyone at the seller’s address signed for the packageAs a result, this order is not eligible for the A-to-z Guarantee.If the buyer needs to return an item in the future, we recommend following these best practices to be sure that the seller receives your package:-- Include the order number on or inside the package.-- Insure the package.-- Use a signature confirmation delivery service.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Although we understand the buyers position, we stand by our decision-- Date of Claim: January 19, 2017Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing back to us with the requested information.I've verified that your order has been canceled and you have not been chargedThis canceled order will appear in the Canceled Orders section of Your Orders (www.amazon.com/yourorders).Further, I see that this order was placed with margaret rasch, a seller on our websiteShould you have any further queries, please contact the seller. For help with your order, click the link below:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message Thanks for being such a valued and long-time customer of AmazonIt's not our intent to let a
customer down, but have a pleasant shopping experience at AmazonI know how disappointing it can be when you aren't able to get the item you've got your eyes on, as you expected so I'm sorry if we've let you down Please note the availability listings on our website are updated frequently to reflect the most up-to-date information for potential ordersTherefore, the website availability for an item will change when an order has been placed for the last item we either have in inventory or have available from our supplier This means the item is currently out of stock and we’re not sure when we’ll get more of this itemWe'll do our best to get the item for you, and we'll send an e-mail as soon as we have more information Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go bySuch requirements may affect the delivery date for the order, which is what happened in your case and what I feel is the hold up I see that VHC Brands Tea Cabin Jute Rug, Rect 24" x 36" is currently available with third party seller Primitive Home DecorsIf you're interested placing order with seller, please get in touch with seller before placing orderHere is the link to contact seller: http://amzn.to/2rsW0OR Since I'd like to help resolve this issue as quickly as possible for you, While I know this item is out of stock now, I searched for similar item: https://www.amazon.com/gp/product/B007RTCHWQ/ If you'd like to place a new order please go ahead and place the new order we will adjust the price of the item accordingly and waive the Expedited international shipping costsPlease note item must be ship and sold by Amazon.com, as we are unable to make any changes on seller order Nonetheless, I've shared your comments as a feedback to the prime business teams for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers This is certainly not what we expect our customers to experience and it's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide Please feel free to contact us directly by replying to [email protected] if we can be of further assistance Regards, Madhavilatha AAmazon.com http://www.amazon.com

Hello,This is regarding order ***.The buyer of the order should kindly note that Amazon.ca Guarantee policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item within Maximum estimated delivery date of arrival.2) When
the buyer received the item, but the item was materially different than as depicted in the seller's description.Although buyer may not have yet received the merchandise for this order, please note that buyer's order is not eligible for the A-to-z Guarantee until the Maximum Estimated Delivery Date has passedSince this order was not eligible for the A-to-z Guarantee when this claim was filed, buyer's A-to-z Guarantee claim has been closedFor more information on the A-to-z Guarantee and how to determine if buyer is eligible, buyer can visit the following link:http://www.amazon.ca/gp/help/customer/display.html?ie=UTF8&nodeId=***We encourage buyer to contact the seller directly for any information regarding this shipmentIf buyer have still not received their order by the expected date and the seller has not responded, buyer may contact us at [email protected] and we will be happy to take action on their behalf.We understand that buyer may not agree with the decision in this case, but we will not be able to assist buyer furtherThere will be no further response to buyer's e-mail messages regarding this transaction.We hope this information is helpfulThank you for your patience and understanding

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your experience with the customer service when you've contacted regarding the Gift
card and I'd be happy to research the problem further.It's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.You should expect to hear from me as soon as I have an updateIf you have additional questions in the meantime, please feel free to reply directly.I appreciate your patience while I continue to work on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com