Amazon.com

Complaint: ***I am rejecting this response because: I was originally scheduled to receive my payment on the 4thI received an email (attached) that Amazon could not disburse the funds because of an expired credit cardWhen I updated my card information the disbursement changed to the 14th and now it's the 18thThis is unreasonable because if my credit card was fine I would have been payed alreadyAmazon has my bank account info, they could have easily verified my identity with that info.Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this situation has caused, I understand you are upset.***, I'm forwarding
your complaint to our shipping team so that they are aware of our carriers are performing and delivering the packages to the CustomersTo receive the packages as you wish, there is an option of writing instructions while placing an orderYou can update this in the address section under Security access code section :http://www.amazon.com/shipaddressFurther, I'll be happy to pass any training opportunities to my colleagues who did not assist you when you contacted us via phone.I hope this helps ! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: ***I am rejecting this response because: still waiting on refund to be issued.Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service about the
issues you've had with your order#*** and I appreciate you taking time in bringing this to our attentionWe aspire to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI'll forward your feedback and ensure all needed coaching and retraining opportunities are addressed.Further to your correspondence, I've verified that your order has been canceledI see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipmentSince the order was canceled, a refund was automatically issuedYou'll see the refund on your PIN-less debit card after business days.As mentioned earlier, I'd request you to contact your card issuing bank to get this resolved as they'll be able to provide you with more specific information regarding this amount.I’m sorry for any disappointment caused and appreciate your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello,
We are writing in response to the complaint filed against order ***
We have asked the seller for more information and are awaiting a response.We will contact buyer again if we need more information or when we decide the claim.Buyer can check the status of the claim in
the their Account section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: May 5,
Thank you from Amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for contacting us back.Please understand that the information provided in our last message is accurateAs previously mentioned, I've forwarded the details you sent us to our Investigations team about the sellerEach report they receive is investigated and the appropriate action is takenWe're not able to share seller account information or status, however, we do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and we'll close an account when warranted.If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.About the guitar, we are unable to send the guitar on seller behalf or able to reinstate the cancelled orderIf you still need the guitar, it is available from different seller you may place orderBefore placing order, contact the seller with your questionPlease give the seller two business days to reply:Contact seller: http://amzn.to/2n7be6jItem page: http://amzn.to/2nWXgYOI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,
My name is Aamil, and I’m a member of the Amazon seller performanceJeff Bezos received your email and I am responding on his behalf
We reviewed your account, and we have decided that you may not sell on Amazon.com
We found that your account is related to another account that
may not be used to sell on the siteDue to the nature of our business, we do not provide details on our investigation methods
Please ship any open ordersIf you have any funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deductedThis usually takes about days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller CentralIf you have questions about those, please send an email to [email protected] may not respond to further emails about this issue
Regards,

Complaint: ***
I am rejecting this response because: Hi Jahnavi,Thank you for following upI appreciate your time and effort so far.Unfortunately, this answer also lacks specificity and does not directly address my questionsMy questions are very specific, and I have not received an answer to them yet. To advance this conversation, can you please be specific in answering the following three questions:1) Is there a specific statute or law that permits or requires you to request passport and immigration information from recipients? If yes, please cite it If there is no such law, please confirm that.2) If the is “standard practice”, please point to the place on your website’s terms and conditions where this is made available to the publicSpecifically, where does it say that Amazon can request passport and immigration documentation of non-account holders or package recipients?3) Why can’t you provide information about which “account details” triggered this investigation? If there is nefarious activity in connection to my account (as you claim there is), I have a right to know what it was.Regards,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like us to issue old gift card balance via check or issue new gift card balance.As informed earlier, ***, we will not be able to refund the gift card balance via check or issue new gift card balance.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your order#*** for DVD
Roseanne: The Complete SeriesI fully understand that our Prime customers expect their orders to arrive on time and receive hassle free experienceAlthough, the vast majority of our orders are delivered on time, however, in a few instances such as this one, events beyond our control may cause unforeseen delaysWe’ll use your feedback to immediately improve our delivery performance.Further to your correspondence, I've checked your account and can confirm that a replacement order#***for the DVD Roseanne has been marked as delivered on Wednesday, September 13, In the unlikely event that you have not received the package please let us know and we'll look into as soon as possible.Again, I'm very sorry for any inconvenience caused to youWe appreciate your business and look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your account is on hold and you had unauthorized charges on your bank account.To help you
with the issue, I've reached out to our account specialists to investigate what happenedThey have checked and see that there was no unauthorized activity on your accountUnfortunately we are unable to issue refunds to the chargesHowever, TRS should be able to help you further.Our Account Specialists have also sent an email suggesting you to call Telecheck regarding the charges since they process the paymentsYou can contact TRS Recovery Services toll-free at:-- Within U.S.: ***-- Outside of the U.S., please call ***Hours are Monday through Friday, between 7:a.mand 9:p.mCST, or Saturday between 8:a.mand 5:p.mCST.Once this issue is resolved, the hold on the account will be removedPlease be assured that your account is safe.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment caused to you regarding the return of your Marketplace order.With any business,
there is a cost to sellers for accepting returnsWhen a customer makes a "no-fault" return of an item that has no problems, we ask that the customer assume the cost of return shippingIn addition, the seller may determine their own options for returns that are not due to their errorThe seller may choose to refund only the cost of the merchandisePlease contact the seller directly for return shipping options.When reviewing whether a seller has upheld fair standards in these matters, we apply the same guidelines used by Amazon.comYou can find these guidelines outlined on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926In this case, I've reviewed the circumstances of your return and determined that the seller's decision to withhold the cost of shipping from their refund was fair.I regret any disappointment this may cause, and hope that you understand the decision in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi l*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about prime being charged on your card with our authorizationI'm sorry about
this.Please allow me to explain this, after researching your account, I've confirmed that we were unable to charge your preferred payment methodA charge can be declined for a variety of reasons, some of which may not be related to the validity of the credit card.For your convenience, the charge was applied to another payment method we have on record for youThis feature prevents any interruption in your Amazon Prime benefits should the primary payment method failWe normally send emails, if we are unable to charge your payment methodI'm sorry if you haven't received any in this case.I understand that this was not what you expected to happen, I've forwarded your comments to prime team so they can work on future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers. I've confirmed your Amazon Prime membership has been canceledYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I understand this was a frustrating experience for youI hope you would consider this as an isolated issue and give us another chance to serve you better.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Greetings from Amazon,It appears this Seller's account was not active for a period of timeWhen an account is not active, we will sometimes close the accountI've forwarded the Seller's comments/feedback to our Business and Operations teams for review. As we continue to improve
our services, input from our sellers is invaluableThis Seller's Account has been re-instated.Regards

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm terribly sorry for the inconvenience and delay in not receiving "AMD YD170XBCAEWOF Ryzen 1700X
Processor" on the release date as we originally planned.While we offer release date delivery on items we sell, certain qualifications must be metThere are several things which happened to your order which may have resulted in a delivery later than you expectedEven though the item is pre-ordered for release date we were unable to ship the item due to Inventory Delay.We expected to already have received this item, but so far have not since so many promises by the supplier have already been missedAs you now know, it was delayed because we didn't receive the expected inventory from our supplierWhen you order an item that's not in stock, it means we have to try obtaining it from one of our suppliers, and the estimate we give is the best estimate we have from them.I'm sorry; I tried to cancel your order for Processor, but couldn't because it's already been shippedYour shipment is expected to arrive by March 8, When the carrier attempts to deliver your shipment, you can:* Advise the driver you are refusing the package if it is delivered while you're at home.* Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not at homeThe package will be returned to us, and we'll issue a full refund when we process the return.Your refund will be processed as soon as the carrier's tracking information shows the package was refused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you had bad shopping experience and apologize for inconvenience caused on purchases from 3rd party
sellers.I've reported this issue to our internal team and rest assured action will be taken upon.A full refund will be issued for most items returned unopened, undamaged, and with original packaging, parts, and accessories within days of delivery.Items that don't meet the returns guidelines will receive partial refunds.I am unable to locate the orders that you are referring from 3rd party sellersPlease provide Order numbers to look into it.Your patience and understanding is appreciatedWe look forward to see you again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards, Mohammed GAmazon.com

Hello Mr*** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience causedI've reviewed your complaint and understand your concern regarding
the orders you've placed.Upon checking your account, I see that the all your orders that were placed on November and November 26, are cancelled and you've not been charged for any amount in this regard.I'd like to inform that our payment process is highly automatedWhen you place an order, we contact your bank for a purchase authorization to verify your card if its valid but don't actually charge you until the each shipment under order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledThis is the reason why you are seeing the authorization on your payment method.Please be assured that the charge which is reflecting in your statement associated with this order is not an actual charge but just an authorization and these authorization funds will be reverted in your statement according to the bank's policy .In this case, If you wish you can also contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the price change of the subscribe and save itemPlease understand that all
Subscribe & Save orders are eligible to receive a discount over the regular price of the itemThe discount you receive for each order is calculated off of the Amazon.com price for the item on the day the order is placedTherefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.For more information on Subscribe & Save, please visit our Help pages:http://www.amazon.com/help/subscribeandsaveRegarding the shipping for the subscribe and save orders, to ensure this is reviewed, I've shared your comments with the concerned team for their consideration when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I received the response from Amazon stated that they have found multiple accounts containing content that violate their guidelinesThis is not trueI only have one account, my app was to promote married women, nothing violate Amazon guidelines
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the charges on your Amazon.com accountI'd love to help, however,
the e-mail address you contacted us does not have any orders or transactions in the current yearFor your account's protection, we're only able to provide account and order related information when we can confirm the request is coming from the account holder through the e-mail address on the accountHence, I'd request you to write back from the email address associated with the charges and we'll get back in touch with you just as soon as we can.We appreciate your understanding and look forward to following up with you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com