Amazon.com

Hello ***,I'm Sandhya *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the trouble you had with the gift card that you've purchased.I've checked your
account and see that our customer service team has issued $to your gift card balance account.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Greetings from Amazon,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on [7th Feb , 2017]The seller was notified of this decision by e-mail on that dayWe took
these actions because we received complaints that the items they were selling may have been counterfeitItems offered for sale on our site must be authenticAny item that has been illegally replicated, reproduced, or manufactured is prohibitedSellers are responsible for ensuring their items comply with our policies before offering them on our siteThe seller can write to us at [email protected] regarding any funds remaining in their seller accountAfter thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privilegesSincerely, Seller Performance Team Amazon.com

Complaint: ***I am rejecting this response because: The price indicated at checkout was what I expected to pay Attached is what was listed on the website at the time of checkout. Sincerely,*** ***

Complaint: ***I am rejecting this response because: There are two issues hereAmazon has taken care of one - 1) the refund for of the items and the shipping was processed correctly and Thank You Amazon for your promptness concerning the refund. HOWEVER! 2) The product I was to receive, according to the shipping info (tracking number) sent to me by Amazon states the product was delivered at am on October 28th, It was not! When I put the tracking number in the *** tracking software it shows the product was delivered to someone in ***, **; I'm in ***So amazon still has some of my money and I still do not have the product. The *** web site says it was signed for too, so someone has stolen the productAmazon's reply to me said I was to return two of the three items they were shipping - I cannot, which will undoubtedly screw up the agreement they offeredI cannot understand how this got all screwed up so bad.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We have
restored access to your account, however, further violations of Amazon policies may result in account deactivationTo ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=***Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear that you’ve had more issues with the Sunbeam Blanket.It's disappointing to know the troubles
you've had getting assistance from the manufacturerI also apologize for the time and effort you've spent trying to resolve this matterBecause more than days have passed since you received this item, we can no longer accept a return/issue replacementOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.However, I see that it is no longer in stock with Amazon, so only a refund is the option we have for this order.As an exception, I've requested a refund for $81.50, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:***In this case, there's no need to return the itemYou're welcome to dispose of it.I hope this solution works for youPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,There are A-to-z claims and/or chargebacks filed against some of your ordersAs a result, there are no funds available for disbursementFor more information about these claims, see the A-to-z Guarantee Claims and Chargeback Claims pages in the Performance section of Seller Central

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the delivery of the order, I understand you are upset.***, while I
realize you want your packages to be delivered to you door step in your absence, please know, it depends on the discretion of the DriverIf they feel it is safe to deliver the package they will, if not they take the package back with them and attempt re-delivery at a later point of time.As the package is delivered and Signed for by: *** *** on July 26, 10:12:AM, we will not be able to refund the charges or offer any compensationHaving said, you might as well add delivery instructions while placing the order which would help the drivers to deliver the packages as per your instructions, having said that it again depends on Driver's discretion.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the kindle you've purchasedI'm sorry for the inconvenience caused when you've
contacted our customer service team.I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Nonetheless, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nakeem S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your musicI read your email and I sincerely apologize for the inconvenience caused to you, as the free MPversion of the CD "Lemonade by Beyonce" is missing from your music library.As per your email, I have checked the our website and can confirm that this CD is not available with the AutoRip featureYou can also check it through this link:***I'd like to inform you, While searching the Amazon Music store from your web browser, you can see the AutoRip logo displayed on albums that are eligible for the AutoRip programTo narrow your search results to only eligible albums, select "AutoRip" from the navigation options on the leftYou can also see the AutoRip logo on physical album and MPproduct detail pages, in Order History, or by going towww.amazon.com/autoripWe're continually working to expand the number of physical albums eligible for AutoRip.I also see that we've issued Promotion of $so that you can repurchase the album you wantYou can also find your available credit on any Amazon MPproduct page in the Amazon MPStore:***When you click the title of an album or song, the option to "Redeem a gift card or promotion code & view balance" appears under the "Buy with 1-Click" button on the right sideBy selecting it, you can view your current gift card and promotion code balanceYou can also enter your promotion codes here if you have one available.When you place your next qualifying order, you'll be able to see any available promotion amount automatically applied to your order in your Order Details after your purchase completesYou can find more information about our promotional certificates, including restrictions, posted here:***You'll see that the available promotion balance applied in your Order Details page one your order completesIf you still face same issue please write back to us using the below link so that we can investigate for you.I've passed your message to the Amazon Music team for consideration as we make future improvementsCustomer feedback like yours really helps us continue to improve our products and provide better service to our customers.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the seller Order ID: ***This certainly
not what we want our customers to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've checked our order and see that our A-Z guarantee team had already issued a refund of $for the shipping charges on Friday, May 20, 10:AM (PDT) and on Tuesday, May 31, 8:PM (PDT) they have issued a full refund of $to your payment card.Funds will be credited to your payment card within 3-business days.Further I've checked and see that seller has replied you regarding returning the item back to themIn this case, I would request you to please reply back to the seller.The following message was sent to you by *** :-------------------------------------------------------------------------------...⇄ you send that modem back to me when I send you a prepaid return label? 6/1/12:50:AM PDT-----------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, your situation is highly unusual and we never intended this to happenI understand you are disappointed
with the recent purchase.I've read your email and confirm that the issue has been escalated to our shipping and packaging team to make sure this isn't repeated in the futureI appreciate your diligence in ensuring we take a serious look at these problems.When ever something like this happens and the item is Sold and Shipped from Amazon.com, we issue a free replacement, however, I'm unsure why our Customer service did not issue a replacement, I'll ensure to pass any training opportunities to them by their ManagersYou could always call us via phone to complain, or even via email and chat.I see that we issued a full refund $132.49, please dispose off the item, you do not have to return it to usWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,
We are unable to assist the buyer in this transaction as the buyer did not return the item within the return window as per amazon policy
In summary, we are unable to take the action requested by the buyer as they failed to return the item within the posted return
policy
Sincerely,
Ajith

Hello, We are unable to credit the seller's account for this transactionThis is because the seller listed the item against a detail page that it did it did not exactly matchWhen the seller list an offer, it must exactly match the brand, manufacturer, UPC, model number, edition, quantity, packaging, and color of the product on the detail page.The seller must contact the buyer directly to arrange return for this item. In summary, we are unable to take the action requested buy the seller in this case, because they listed the item against the detail page.Sincerely,

Complaint: ***I am rejecting this response because:
A. I already explained in my complaint to the Revdex.com, as well as to the reps I spoke with over the phone and through the chat option that I understood the way the payment process "normally" works (with the gift card balance being charged first followed by any payment due remaining being charged to the debit card). But, as I also already explained, the very first rep I chatted with, BEFORE I PLACED MY ORDER, instructed me to only enter the debit card info as the payment method, and I was assured that the debit card would be processed first, followed by the gift card. Why are they now going back on what I was promised?
B. They are requesting that I return the item. I have issues with this one:
1. When I "chatted" with a rep after the problem started, they gave me the option of returning the item by having someone come to my home to pick it up. I did consider that option, but then decided not to go with it. In their response to me through the Revdex.com, they are now saying that they want me to return the item (it doesn't appear like they are giving me the choice - they are saying I should return it!), AND they now want me to be in charge of returning it to them?! What happened to sending someone to my house to pick it up? If I did agree to return the item, I would think they should stick to their original offer of having someone pick it up. (Do you see how this company likes to promise that things will happen and then turn around and go back on those promises?)
There is nothing wrong with the item. Why would I return it? All I am asking for is to be charged for it like I was told I would be.
C. The company has never explained where the $"good will credit" came from, or why it was added to my gift card balance. Nor have they explained why they won't take this back as I've requested. I do not want free money from this company. I want to pay for what I purchase. I would like an explanation of what is going on here.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Amazon has not answered the questions I have raised. Instead, they have simply repeated themselves over and over again. I have contacted the Maxxhaul, the maker of this product, distributor in California and they have the product and, in fact, just shipped several units to Canada for Amazon order. If one of those is for me, Amazon could simply say so. If not, they should explain why since Maxxhaul clearly has the product on hand. They should also explain their extremely misleading shipping information on the web pages related to this product as my last email pointed out. I received an email from them this morning, reiterating what they have already said several times. Here is the reply I sent: All good except for the "Usually ships within to months" part. Two things. That information is nowhere mentioned until a customer is about to do final confirmation on the purchase. In fact, at every point along the way the customer is led to believe that the item will ship within a couple of days. If you click on the link for the Amazon Prime listing, which is what I did, shipping times NOT mentioned at all. I have supplied a copy of that exact page to the Revdex.com along with other related pages. In fact if you follow links from that exact listing page to the "Canadian Shipping Times", they are similar to what is on the *** ***. It is ONLY when checking out that the longer time comes to light in the fine print and a customer could be forgiven for not catching that, especially since everything they've seen up to that point mentioned days, not months. On the *** ***, which is what comes up first when you do a search for this product, either on Google or your own internal search engine, the estimated shipping times are clearly stated. When you click on the link below for the cheaper listings, including yours, there is no mention of shipping times at all. But there are shipping related links such as the pop up window that explains your free shipping or the one that takes you to the "typical" Canadian shipping times, which, as I have said, are similar to those shown on the primary pageSecond, in addition to all of the above, you have still not provided any explanation for the long delay itself. I have established that the supplier has stock and, in fact, has just shipped several units to Canada for Amazon. Now, perhaps one of those will turn out to be for my order, perhaps not. Who do you suppose I should I ask about that? The fact is that YOU, Amazon, know the exact status of things and could easily clear all of this up but for reasons you won't reveal, will not simply be forthright about it, determine what the status of my particular order is and why, despite its availability from the supplier you won't commit to a timely delivery. Instead, you apparently would rather engage in this protracted back and forth where you don't actually provide any information.My complaint stands. This is the worst customer service response I have ever had from any business. I am a reasonable person. A straightforward explanation would have been helpful, although there is still the issue of not revealing the long shipping times until the last moment in the checkout process. But this obfuscation is not acceptable. I assume my order will somehow eventually be filled, although online complaints suggest that is not necessarily the case. Regardless, after this experience, you can be sure I will never order from Amazon again.*** ***It is clear that they won't go to the trouble of being more forthcoming, either about the exact shipping delay details (which don't jibe with the supplier's availability of the product that I obtained on my own) or for why their website obscures the long shipping delays until a customer has almost completed the purchasing process, which takes place over several successive web pages. And, of course, they haven't shipped the product yet. I can only hope that one of the units sent to Canada by Maxxhaul in Oxnard, California for Amazon orders is for me
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven't received your orders yet.I've checked details of order and see that "
Wansview Home Camera " arrived lateI see that you've requested return for the item and a refund of $for the item.Since the order was paid by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balanceRegarding order # ***I see that you've reached out customer service team regarding missing of shipment from order and we've processed refund of $towards your gift card balance and $promotional credit to cover cost of item.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your recent experience with this issueThis is certainly not what we want our customers to
experienceI appreciate your diligence in ensuring we take a serious look at these problems.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our internal team for further review.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI know your wait has been frustrating and for that, I truly apologizeI ask that you please allow me 3-business days to research the issues so I can ensure these matters are addressed appropriately.***, as soon as I receive information, I will email youIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:..a-z guarantee is not only about late shipping and there is a list of reasons when you file a claim, this seller is ignoring a supervisors request to see a shipping receipt I was charged $for and is subsequently supporting fraud, a criminal activity, by this seller coins r us....Revdex.com should step in
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:Amazon.com's claim: The item was delivered to one address and later, forwarded to the customer.My rebuttal: the item was NOT delivered to one address and later, forwarded to the customerThe item was sent to an address in SavannahMy friend and colleague, the Chief Mate of the merchant ship the "*** ***" took delivery of the packageWhen the "*** ***" arrived to my country, I went on board and received the package from my friend.Amazon.com's claim: The customer did not contact us within our return policy about the issue (this is a new claim).My rebuttal: I complained immediately on receiving the packageIt took the "*** ***" time to make the trip from Savannah to Israel, calling on the way several ports in Europe.Also, no time bar should apply because Amazon.com sent me the wrong item.Sincerely,*** ***