Amazon.com

Complaint: ***I am rejecting this response because:
PLEASE REVIEW THE WHOLE HISTORY and escalate to you manager's manager.
1) I was told you upgraded to deluxe service and the freight company will disassembleNow you are reverting to ups again??
2) I wasted days waiting at home; the pilot company you are contracted with failed to pick up the itemA gift card of $is reasonable, in addition to the refund, for the days wastedPlease let me know asap
3) Remember this is a cancelled order that Amazon sent out by mistake - which caused all the trouble - correspondence I had to do.Sincerely,

Hello,As previously stated, we will review your account days after the date your account was impacted, which was 06/06/If we do not receive A-to-z claims on your orders, funds will be transferred to you on or after 09/04/
Regards,
Payments Specialist
Amazon.com

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the poor shopping experience you've had recently.Being a prime customer, you are very much
eligible to receive high level of service from usMost of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.If you are not happy with the prime membership service, we'll cancel it for full refundPlease feel free to contact us directly by replying to [email protected] to proceed with the prime cancellation.On priority, I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.We look forward to seeing you again soonRegards,***Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #*** for
"adidas NEO Men's Raleigh Mid Lace Up Shoe,Grey/Grey/White,M US " and I appreciate you taking the time in bringing this to our attention.I see that the order was placed with *** *** , a seller on our websiteI understand that this package was delivered at incorrect address and you never received the refund.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $has been processed on March 30, 2017. I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,The evidence we have indicates that the seller's account may not be reopened due to the nature of the violation.Thanks,Amazon - Seller Performance

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your "Universal TV Stand for TV with swivel and height adjustment" didn't work outWe do have an
exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Aitem-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartSince your item doesn't qualify for an exchange (order is placed with Seller but not directly sold by Amazon), you're welcome to return it.Upon checking your order details, I see that we had already issued refund of $and also, as an exception to our standard policy, we had added $promotional credit to your accountPlease be informed that, we cannot issue refund for the amount for the orders that are placed with Promotional offers or discounts.As the discounted amount also been added to your account, I'd request you to please go ahead and place new order for the same productAlso, please be informed that this promotional balance will only be applicable for the orders which are sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello, The following was sent to the sellerI have created Case ID ***, in which they can respond to with the information needed to issue them a refund of their selling fees. Thank you- Hello from Amazon.com,My name is Heather, and I am a member of the
Amazon.com Executive Seller Relations TeamWe have received your contact from the Revdex.com regarding your funds of $USD.I have reviewed your account and found the subscription fees were returned to your accountHowever, because your account has been closed, your fees did not disburse to your bank accountI am able to issue you a paper check in the amount of $USDPlease reply back to this message with the following informationName:Seller Name:Seller Email Address:Physical Address:Phone Number:Once I hear back from you, I will start the process for issuing a checkI look forward to hearing back from you, thank you

Greetings from Amazon,This seller is referring to an order that was fulfilled by Amazon, order #***Our Return Policy mentioned by seller applies to orders fulfilled by Sellers: https://www.amazon.com/gp/help/customer/display.html?nodeId=*** All orders on Amazon.com
fulfilled through FBA are subject to Amazon.com's General Returns Policy, the FBA Service Terms and FBA Program Policies, and the terms of the Seller AgreementTo ensure a great customer experience, Amazon may make case-by-case exceptions and accept returns for units past the stated returns time frameIf Amazon accepts a return within the days following the end of the stated returns window, the return will be processed the same as if the product was received during the returns window.Seller can review our return policy for Orders Fulfilled by Amazon from their selling account help page: "Customer Returns for Orders Fulfilled by Amazon" Regards,

Hello ***,Thank you for keeping in touch with us regarding this matter.I've created a replacement order for "Intel Core Processor" that's listed belowThere's no charge for this replacement order and the Estimated Delivery Date: January 21, Your order for graphics card could ship any time between now and the estimated delivery dateI have confirmed that we still expect to ship your order in time to be delivered to you by January 26, 2016.You can always check the most up-to-date status of your order in Your AccountHere's a direct link to the order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***We look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com ------------------------

Complaint: ***I am rejecting this response because: neither of the Kindles on my account are working so how were these purchases madeYour response is**It is fraudThief! Sincerely,*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our loyal Prime memberI'm sorry to hear that your order didn't arrive on time.I've
checked and see that due to an operational issue, they were unable to deliver the package even though they tried multiple timesI see that the orders are now delivered successfully by them.While I understand being a Prime member you would expect the order to be delivered on timeTo make sure these issues are discussed with the appropriate management team in UPS, I've forwarded the feedback to the shipping departmentThey should work on this and ensure these issues are not repeated in future.I also see that our colleague in customer service department issued a $Promotional certificate as an apology for the delay.***, I'm sorry once again for the disappointmentI hope you would give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Store credit resolution never addressed
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the poor shopping you've been experiencing and appreciate you bringing your concerns to our
attention.I understand you'd like your Amazon.com account to be active and One Day Shipping to be honored.Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I've checked the previous correspondence and my colleague's email promising you reimbursement of One Day shipping charges on every order you place on Amazon.com accountAs you might know, in the course of business, the occasional problems are inevitable and to make up for the inconvenience, we waive or refund the one day shipping charges on the next order for the same item only and not on all the orders that you place with us.I apologize on behalf of my colleague who provided incorrect information and incorrect promise of honoring one day shipping refund on every order you place with usPlease understand, we will not be able to honor the promise of refunding the one day shipping charges on your future ordersYour Amazon.com account is active and open, you may go ahead and place orders as usual.Further, if the carrier feels that it isn't safe to leave the packages, they take them back to the depot leaving a card for you to go to the Post Office and collect the packagesIn these situations, you'll need to speak with the post office regarding their policy on package delivery in your area. While these may vary by location, I'm aware in some cases they won't leave a package unsecured and don't deliver to the door.I'm really sorry about the problem you had with this shipment. I've forwarded your feedback about Carrier to our shipping department--I know they'll want to hear about your experience.We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaheshVAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your recent customer service experience. I've made sure the appropriate
supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers. You should have been provided accurate information regarding the refund and charge on your first contact to us.Regarding the refund for shipping charges, I see that we've already issued a refund for the $(2*$44.62) on April 6, 2016.As we have requested an additional refund of $due to some errorI'd like to have your permission to charge your credit card in the amount of $for order #***If you'd like to pay using a credit card that is already on your Amazon account, please write back to us by replying to this email and provide the last digits of the credit card number, the expiration date, and your permission to charge the card in the amount aboveFor your own protection, do not send a full credit card number via e-mail.If the card you wish to use isn't on your account, please add it before e-mailing us by visiting the Your Account page (www.amazon.com/your-account) and clicking Add a Credit or Debit Card.Once we receive your permission, we'll charge your specified payment method.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the delay in delivering your shipment with
"Topbatt BLReplacement Battery for Makita 18V 4.0Ah Li-ion Tools BlBlBl194205-Lxt-400 ".Firstly, our thoughts are with those affected by the devastating damage caused by Hurricane Irma.As Hurricane Irma approached Florida, we realized that many people were ordering last minute supplies and we do our best to ensure they all arrived on timeAlso, some of our delivery stations were closed due to Hurricane Irma.Shipping carriers in the area of your delivery address--or cities along the delivery route--reported delivery delays because of these conditionsOur carriers delivered the packages as soon as possible once it's safe to do so.I hope you understand our limitations in this regard.I've checked and see a full refund of $has been issued for this orderWhile I do realize the importance of these items, we are unable to issue the $credit you've requested forWe appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:In reference to complaint ID ***, Amazon reinstated my account without much fussThough, it would have been nice to have gotten some follow up from them directly about what went wrong; I'm happy that they addressed the core issue
Sincerely, *** **

Hello ***,I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you haven’t received your item(s) from Order #***I have checked
your recent correspondences with our team and see that they have escalated the issue to the investigations teamI've also looked into your shipments, and see that UPS has confirmed that the shipments you reported as lost were delivered to you in good conditionAs a result, we won't be issuing a replacement or a refund for the items in your order.We ask that you review the Risk Of Loss section of our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service team.I've personally
followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the futureWe expect all our valued customers to get courteous service and we're upset when this doesn't happen.I'm very sorry to hear about your ongoing disappointment with missed deliveriesWe certainly don't want this to be a source of frustration for you.What's even more challenging is the fact there's no common thread that would allow us to pinpoint and solve a systemic problemWe're using carriers that have a very high success rate, and the missed deliveries include multiple states and addresses and multiple carriersThis makes it extra hard to narrow the scope of the problem so we could solve issues at the driver or delivery hub level.Upon checking, I see that CEVA sent item to Illinois by mistake, We have contacted CEVA they are shipping back to Michigan now and stated they are waiting on getting it back it should be by Friday or SaturdayAs per your request we have already rescheduled the delivery.However, if you haven't received it by Wednesday, July 24, 2016, and you've checked around the delivery location and with others who may have accepted the package, please contact us and we'll be happy to get a refund or replacement for you.Ultimately, ***, we really want to make sure we're taking care of youHowever, in the absence of something definitive we can fix (as much as we'd love to, we simply can't commit to you that you'll never have a delivery miss in the future), our primary goal is to ensure your order is replaced or refunded as neededI know that in the event an item is ordered with urgency, this is not always an ideal solution, but we'll always do our best to accommodate you.Thank you for being an Amazon customerWe appreciate you and we look forward to continuing to serve you for a long time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the charge for Amazon Prime membership.I
looked into your account and see that a charge of $was processed on November 12, for your Amazon Prime membership activationYou chose “Two-Day Delivery with a free trial of Amazon Prime” as the delivery method for the order #109-2386209-you placed on November 12, 2016.Regarding the initial charge of $you've mentioned, there are certain situations where we authorize your credit card for $to confirm your card has a valid number and hasn't been reported lost or stolen.We don't actually proceed with the $chargeThis authorization should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online transactions.Further, I understand that you no longer need this membershipTo make this right for you, I've canceled your Amazon Prime membershipYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your Master card statement.You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralAt this point of time, I'm not sure about the $refund you're referring toI request you to provide us more information about this charge and we'll right away take appropriate actions.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello Mrs*** ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We always like to hear from our customers, and we're glad you took the time to write in.As an online retailer, we rely heavily on our carrier service to deliver packages safely to our customersHowever, despite all our efforts, there are still some unforeseen incidents and delays occur.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doing.Your patience and understanding is appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com