Amazon.com

Complaint: ***I am rejecting this response because:
You keep sending me this message/scriptWhy don't you take seconds to read it
The package was SIGNATURE REQUIRED at delivery, Just like you keep saying in the message that you keep sending me
I DID NOT signed for the package, If the package was delivered as you keep saying, tell me WHO SIGNED fro the package?????
You just do not care, don't even care to read the computer generated message that you keep sending me
WHO SIGNED FOR THE PACKAGE AT DELIVERY??????
I have attached a copy of the shipping confirmation where it CLEAR states that a signature will be required at deliverySo tell me WHO SIGNED FOR THE PACKAGE
Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand how important the timeliness of delivery is - and apologize for the frustration this causedI'm
sorry about the unsatisfactory experience you had with your order.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I want to thank you for reaching out regarding these late deliveriesSince this is a unique situation, I am going to collaborate with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I've reviewed your account and understand you're concerned about your most recent pre-orders not arriving on the release datesI'm terribly sorry for the inconvenience and delay in not receiving the pre order on the release date as we originally planned.I fully understand that our Prime customers expect their pre orders to arrive on time, with fast delivery, and a hassle-free experienceI recognize that your experience was less than hassle-free, to say the leastI personally apologize this experience has not made you lose faith in Amazon's Prime servicesI will personally submit the feedback you've provided to our pre order team as well as the Prime teamYour feedback will assist us in improving yours and others' customer experiences in the future.We only offer the Release-Date Delivery option after we've confirmed available inventory with our suppliers and are certain we can meet our delivery promise to youWe fill release date delivery orders as quickly as we can on a first-come, first-served basisUnfortunately, the item you ordered is temporarily out of stock as we have many customer orders for these itemsOnce the item is back in stock, we'll ship the item with Prime shipping.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptableI do want to note that your involvement was the only reason this took placeA quality business should not require your involvement to do what is rightI am not sure that there is any way to note that in the reputation or reporting. Thank you so much for your workThere is no doubt that this resolution was due to your group. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:paying $to uninstall a radio in order to return it for a refund of $does not make sensePlease return my money
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Complaint Detail / ProblemComplaint Type: Delivery IssuesDelivery IssuesselectProblem: PREVIOUS Revdex.com COMPLAINT# *** NEVER RESOLVED.TranslateDesired Resolution / OutcomeDesired Resolution: Other (requires explanation)Other (requires explanation)selectDesired Outcome: PLEASE SEE DESIRED OUTCOME LISTED IN PREVIOUS Revdex.com COMPLAINT# ***SAME DESIRED OUTCOME AS LISTED IN PREVIOUS Revdex.com COMPLAINT# ***TranslateMessage to Revdex.comNEVER RECEIVED A RESPONSE TO Revdex.com COMPLAINT #***COMPANY WAS CONTACTED AND I DID RECEIVE THE FOLLOWING EMAIL WITH NO FOLLOW UP: From: Amazon.com Sent: ?6/?9/?9:AM To: ***@hotmail.com Subject: Your Amazon.com Inquiry - Revdex.com Complaint# *** Hello ***, I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI'm sorry to learn about the unsatisfactory experience you've had with your recent order #*** and I appreciate you taking the time in bringing this to our attentionI understand this order wasn't delivered on time and the delivery was rescheduled without your consentWhile I see that a full refund has been processed for this order, I've engaged our internal team for an investigation regarding the delivery being rescheduled without your consentI'm personally following up with this issue and will get back to you with an update as soon as I hear from themPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance========================== Information received:6/5/
Sincerely,
*** ***

Hello ***, I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry to learn that your ipad never returned from the
service station, instead you received an unknown order with a gift card of $170.I understand that you want to get back your ipadI've gathered all the information you providedSince this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to know that you have not received the refund and the fact that this has taken a longer time is understandably frustratingIt appears that appropriate team is working on this issue already.I have reached out to the team to get an updateI ask that you please allow me 3-business days to research the issue so we make sure the matter is taken care of properly.***, as soon as I receive any information from them, I will email youIn the meantime, if there is anything you need, please feel free to replyPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: AMAZONS SAID THAT THEY RETURN THE MONEY TO MY BANK Y AND THE BANK SAID THEY NEVER RECEIVED ANY CREDIT FROM THEM, THEREFORE MY MONEY STILL ON THE AIRNO BODY RESPOND FOR ITSincerely,*** ***

Complaint: ***I am rejecting this response because:
It cost me money they were stalling in returning the moneyThey should not be asking for the tracking number times when they should have had it in their records, and not wait almost weeks for the refund of the money, while my car sat without a radiator, and for that reason I will have nothing else to do with themI should not have had to bring this matter to the Revdex.com and into my affairsThis was uncalled for, and their are still companies that do thisI have dealt with city mattersand I have wonI have dealt with the counsel man and threatened to oust his out of office by drawing up a petition so that we could get their attention, and the counsel man sent me down his personal secretaryTo tend to the matters that other personnel failed to get done and I log everything it is most important to log everything so you won't loose your caseI want to thank the Revdex.com for having an understanding of what went downSome of these companies hide themselvesSome companies have no way to communicate with them as you well know as well as I do that they do not like to return people's money.Sincerely,*** ***

Hello from Amazon.com
We are writing in response to the complaint filed against order ***As we note on our web site, all Amazon Marketplace sellers are held to a high standard and *must* accept returns as a part of doing businessWe expect Marketplace sellers to work with
buyers to resolve disputesUnder the Return Policy sellers must accept returns that are postmarked within days of shipment
In most instances of buyer's remorse, sellers are generally welcome to impose a reasonable restocking fee and withhold the original shipping costs at your discretion
Information on Marketplace returns, including instructions on how to give refunds, can be found by visiting the URL below:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
As a result seller has provided the return address which is been forwarded to buyer to returnUpon receipt of the merchandise we request seller to refund as per information on marketplace returns
Thank you for your interest

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issues you had with the orders placed with the sellers.I see that you have issues with the
following order numbersI will try to address each of them separately.Order # *** :I've checked and see that this order is for "Advanced Dungeons & Dragons: Dungeon Master's Guide"I see that you have filed a claim for this order and our guarantee team has not granted the claim.Unfortunately since this is a seller order, we do not have an option to issue refund, however, you may file an appealHere's how:Go to the order summary page at: www.amazon.com/gp/css/summary/edit.html?orderID=***Click "File/View claim"Click "Appeal decision"Follow the prompts to explain your reason for the appeal, and click "Appeal decision" to complete your requestIf you have further issues with this order, you can write to *** and they can help you further.Order # ***:I've checked and see that this order is for Seinfeld: Season I see that one of our representatives has issued a $Promotional credit towards the return shipping charges for returning the item back to us.Order # ***:I see that this item is "d.light SSolar LED Lantern"I see that this item is ordered on Monday, March 19, and you have reported the issue on Mar 1, Once the item is out of return time, you will need to contact the manufacturerThe information should be available on the light or the manufacturer's boxI also see that the item has only one year warrantyUnfortunately its also too late to file an A-to-z guarantee claim.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Once again it takes no action to resolve the issue and merely denies responsibility for it's own business practices
Sincerely,
*** ***

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your experience with Leather End Tuxedo Suspenders of order ID: ***The type of warranty protecting a Tuxedo depends on the seller of record.Your Leather End Tuxedo Suspenders was purchased from the seller, Galleria Brands, so warranty inquiries will be best addressed by the seller directly.For more information regarding your warranty coverage, you can contact Galleria Brands by clicking the "Ask a question" button on their seller page (https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&market...⇄ sure to include your order number.I hope this helps.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please know that I'm following up with the Logistics team to get this case resolved as soon as possible.While I realize you've already spent a significant amount of time on this issue, I appreciate your patience while we continue to work on this matter.As soon as I receive a further update from the Logistics team, I will get back to you with more information.We appreciate your understanding.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem you had with your "Apple iPhone 6s Plus"Since this item was sent to a
freight forwarder, we're unable to replace it.If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.SYou can find Amazon's return address and view a return maiable label via our Online Returns Center:http://www.amazon.com/returnsThe pre-paid return maiable label provided by the Online Returns Center is for U.Sdomestic shipments onlyIn order to use this maiable label, you must first return the item to a U.SaddressFrom that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***However, I'd like to review this further please reply directly to this e-mail with the customer service correspondence where they promised to refund return postage feesOnce I receive your reply I'll be able to review the contacts with Customer Service to ensure any coaching is providedWe need to know:- Return tracking number- Date of return- Return shipping address where it was sent- Return receipt (please attach to this email when replying)We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: it has been longer than business days and still no follow up or resolution.
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with refund of your Tradein TRN-***.I've checked details of
refund and can confirm that our Customer service team processed refund of $toward your visa card using one of your order#***.I can also confirm that refund confirmation email was also sent on March 16, 1:PM.This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, We are writing in response to the complaint #***.We received the tracking information provided by buyer for order ***We have checked the tracking information USPS *** shows unclaimed and return to senderWe request buyer to contact shipping company
to retrieve the item back.Once the buyer receive the item back, buyer will need to contact the seller directly to return it and also we request them to reply back to this email with return tracking information and return receipt when the item is returned again, to the seller provided return address.If this will result in a greater delay than buyer and the seller had anticipated, we request buyer to contact the seller immediately to make appropriate arrangements.Thank you,

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the delay in delivering your order by the sellerI understand you are upset.We
pride ourselves on resolving customer concerns quickly and accurately, and it's disappointing to see Customer Service wasn't able to provide you with the correct details surrounding your order.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment, cancellation and shipping is performed by the seller.I understand that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeYou're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.Since, you've placed order directly with seller, your order wasn't eligible for prime shipping.If your order is eligible for Prime shipping benefits, you'll see that on the product page, while you're placing the order, and when you check outIf a shipping charge appears on the final checkout page, that indicates that an item in your order isn't eligible for Prime shipping.I see you wrote to Kampia Outdoors about it--that was the correct action to take.The following message was sent to you by Kampia Outdoors on June 28, 2016:---------------------------------------------------------------------------...⇄ Your order number with tracking ***, was sent by ourselves last Tuesday 21st March, it should be with you by Thursday/Friday latest the tracking company is skynet worldwide https://www.skynetworldwide.com/ you can enter the tracking number there to find out where the parcel isMany Thanks--------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.Currently, the "Craghoppers Men's BG Survivor Walking Trousers Waist | Length Black Pepper / Black" is only offered by Marketplace sellers on our website.If you haven't received the item and wants to cancel the order, please contact the seller. I've sent your inquiry to them on your behalfYou'll receive a copy of this e-mail shortly and you can view it here:https://www.amazon.com/gp/communication-manager/outbox.htmlGive the seller two business days to get back to youIf the seller isn't able to help, click the link to learn more:http://www.amazon.com/help/a-to-z-guaranteeYou may qualify to submit an A-to-z Guarantee claim if the seller doesn't respond to you within two business days of your message and your order meets the following conditions found here:http://www.amazon.com/gp/help/customer/display.html?nodeId=541260More information and a link to file a claim is available here:http://www.amazon.com/a-to-z-guaranteeWe do take the feedback and performance records of sellers very seriouslyWe monitor seller performance and take administrative measures on an account when warrantedI've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.***, I understand the experience you had with our sellers reflects on our company as a wholeWe will definitely work on this issue and make sure our Seller performance team works in avoiding these issues in future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna C*** *.Amazon.comhttp://www.amazon.com