Amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your experience regarding an order placed with a seller on our websiteThis isn't what
we want our customers to experienceI can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.However, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (http://www.amazon.com/a-to-z-guarantee)Because the order was placed more than days ago, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.While I won't be able to undo the bad experience, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Thanks for bringing this to our attentionWe look forward to making sure this is taken care of and restoring your faith in our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***Srikanth,
I will not be satisfied until someone confirms plans for the featureThis is widely talked about and I KNOW Amazon is aware of this issueThis means they are either working on it, or have decided not to allow censorshipTheir decision affects me directly because if they have decided they will not support this feature I need to return my devices and buy Google Home which comes out soonIf they are going to offer support I'm going to buy more Echo Dot for my home, and relatives. Without this feature I can not give the Echo Dot to a teenager to listen to music because I can set up playlists, but they can choose to listen to the unedited radioI need the ability to block explicit things on an account basis instead of constantly setting up 'clean' playlists for them
My problem is that Amazon refuses to respond with their plans and I can't wait till my return window expires to find out Amazon never planned to offer this featureIf I do not receive news on this feature I will have to warn all my friends and colleagues that this product is not child safe and should not be used
Regards,
*** ***

Complaint: ***I am rejecting this response because:
This is exactly why I am filing this complaintAgain, Amazon refuses to take ownership for their marketplace and protect the consumer from bad business practicesThe product was purchased from Amazon.com; regardless of whether it is a 3rd party or Amazon, the liability should rest with Amazon as they are the marketplace ownerI specifically rejected the counter offer of a refund to Amazon (who also directed my request to the seller) and the seller directlyI want the item that I purchased on November 24thI have incurred $of damages in this entire process due to the price increasing from the time I purchased the item on November 24th to the refund of the order on December 12thThe supplier directly disregarded the demand from Amazon to ship the correct item and directly disregarded the demand from me to not refund the amount
This is not a seller requesting for a random price reduction, which I understand goes against Amazon’s pricing policyI had a Purchase contract with Amazon for the ladder at a price of $I rejected (in writing) the counter offer of a refund and directly stated that I want the item that I purchasedA supplier on Amazon’s marketplace has damaged a consumer in the amount of $The resolution is simple, Amazon needs to send a Little Giant ladder to me and bill me $total for the orderI am not concerned on who fulfils the order, I simply want the item that I had a contract for
Sincerely,*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry, after a thorough review, we have decided not to restore your full access to this account and unable to access the gift cardWe have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreement
When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site
If you had open orders on this account, those orders were canceled when we closed the account
You can view our Conditions of Use here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
All other accounts related to yours have also been closedIf you were to open a new account, it would also be closedWe will not accept any additional orders placed under a new account, and we won't issue further refunds for those orders
I appreciate the time you've taken to share your thoughts
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your prime orders are getting delayed and this is definitely not acceptableI understand
that, as a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your ordersI do apologize for the inconvenience this has caused.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I research and found that recent orders were shipped via Amazon logisticsIf you prefer we can give priority to other carriers for you address other than Amazon logisticsGiving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Amazon logisticsIf you accept this, you can reply to this e-mail and let us know.Unfortunately, we are unable to offer free prime membershipAlthough, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sale.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifieshttp://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems with our carriers, we take full responsibility for not delivering the packages and as suggested, we will make sure to pass feedback holding them accountable for the servicesWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry misunderstanding caused.I checked your transactions and couldn't find any charges you mentioned for
Cinemax subscriptionYour account is subscribed with Cinemax on December 19, with a one month free trialWe'll charge for this subscription after completing the free trial on January 18, only if you want to continue the subscription.If you still find We'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: While a $credit is niceI trusted amazon, the exclusive retailer for this collectible item to get it to me safely and in a collectible fashionBecause Amazon has failed to do this, and because of its extreme rarity, I now only have one option to complete my collection that is incomplete due to Amazons negligenceI request a new undamaged item, which is being sold by third parties and a few even being fulfilled by Amazon themselvesBecause this is what I expected to receive, especially as a member of Prime, and because as a customer I feel it is what I deserve
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Amazin is yet to recognize the fact that no customer should have to go through all of the hassles I have went through and never end up with their order in the end Completely unacceptable business practices!! The number of times I was lied to directly by Amazon is unacceptable for any company....furthermore no customer should have to spend hours communicating with a company to still end up without a complete order in the end, only a credit that forces me to spend even more with a company I no longer trust due to their lies and fraudulent practices.Sincerely,*** *** ***

Hello, We are writing in response to the complaint # ***.We have closed buyer's claim for order *** because it is not eligible for coverage Although we understand buyer disappointment, however the seller has already shipped the order and is unable to cancel it nowIf buyer do not want the item, buyer can arrange a return through our Online Return Center (http://www.amazon.com/returns)It walks buyer through the return process and automatically contacts the seller on buyer's behalfThe seller will respond with either a mailing label or additional instructions.If the seller has not provided return instructions by the time the item is delivered, please contact us and we can open an A-to-z Guarantee claim at that time.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 15, 2017Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that currently item is available with us.I'm sorry that the estimated delivery date for this order is not displaying properly in Your AccountRest assured that we are processing your order.When your order is shipped, we'll send you an e-mail confirmation. You can check the most up-to-date status of your order in Your Account, here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***In researching your order, I saw that the shipping address of your order is P.O.Box.If your shipping address has a P.OBox in it, we'll only offer standard shipping as an option, as the carriers that handle most of our One-Day and Two-Day shipments do not deliver to these addressesOur system automatically assigns orders with P.OBox addresses to be shipped via U.SMailI'm sorry for any inconvenience this may cause.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand you're concerned about delay in shipping of your "Cuttlebug Cutting Mats B, by 13-Inch"
We work very hard to maintain our inventories, but sometimes an item is unexpectedly out of stock when it comes time to ship your orderThis is bound to happen occasionally, however we try to minimize this in the near future
Being an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThere are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go by
Most of our orders are delivered on time and without any issuesUnfortunately, despite our best efforts delay in the delivery of packages happens on rare occasionsThe fact this happened to several times for your recent order is understandably frustrating
I see that we were able to get the Cuttlebug Cutting Mats B, by 13-Inch from the supplier and shipped it on September 19, and it was delivered on September I hope you received the item
However, I've forwarded your comments to the appropriate team for investigationWe’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to take an action against them immediately and to improve our delivery performance
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Madhavi*** A
Amazon.com
http://www.amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the recent transactions on your Visa card from Amazon.I've investigated your
account and confirmed mentioned charge you reported was for an Amazon Prime subscriptionFurther, I see that a refund of only $has been issued to your Pinless Debit Visa card on November 30.I see that you've been waiting for the refund towards the remaining amount to go back to your Visa cardSo, I've requested a refund of $($- $104.94) to your Pinless Debit Visa cardThe refund is processing and you'll see it on your Pinless Debit Visa statement within next business days.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, VivekYAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and understand that your recent experience with Amazon has been disappointing.I'm
sorry to hear that your Amazon.com account was disabled and you weren't notified regarding the same.I've checked with our account specialists team who have confirmed that your account was temporarily disabled as they suspected a suspicious activity on your accountFurther, they have also confirmed that the hold has been removed and your account has been reinstated.I hope you understand that we have taken this action only to protect our customer's account information but it was never our intention to cause any inconvenience to you.I completely agree with you that we should have notified you regarding the same but unfortunately we couldn't do so.Further, I understand that the agent Janice, was rude when you contacted us.I've shared your experience with our management team, so we can be sure proper training is provided in the future.I see that one of the agents issued a Promotional Credit of $to your Amazon.com account on August 24, I request you to keep it as a goodwill gesture/ as an apology from our end.I understand that, as a member of Amazon Prime, you entrusted us to provide quality service and apologize that in this case, we have not met your expectations. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Thank you for your patience with this security measure.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SrikanthAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back to us with the details as requested and I've sent a reply to your message to the e-mail address we have on fileTo protect your privacy, we can only send account information to the e-mail address associated with your accountIf your e-mail address has changed, please update your account with the new addressTo update your account email, sign into your Amazon.com account (https://www.amazon.com/your-account), and click on "Accounts & Lists."Next, click on "Login & Security." For security, you may be prompted to sign into your account againOnce inside your "Login & Security" page, click "Edit" beside your current email address and make your changesDon't forget to click "Save Changes" for your edits to take effect.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for letting us know that the resolution provided by us was satisfactoryI've checked and I see that our team issued a CDN$Gift card to your account as an apologyThis CDN$Gift card was already used for the below orders. Order #***Order #***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,PrathyushaAmazon.com.http://www.amazon.com

Complaint: ***
I am rejecting this response because: I have never had this account, I have never opened this account, I have never ordered anything from Amazon and I want the account removedPlain and Simple Close the account
Sincerely,
*** ***

amazon has reversed what they previously told me multiple times, and made this right for me (no idea about potentially thousands of others) with a $credit Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your experience with us recently, I understand you are upset.***, the information
you receive from our Customer service about issuing refund for "Quality-Built Premium Alternator - Remanufactured " is incorrectAs already informed, we will not be able to issue refund since it has passed more than days.I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyWe will not be able to issue refund for the item.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: ***I am rejecting this response because:
I will give them until october
however as I stated I am a tech guru and I know what I am doing
there was nothing wrong with the device
with that stated, I still to post my experience on social mediaalthough I may decide to continue shopping from amazon, I will not use the trade in feature ever again
this is a scam and a rip off
Sincerely,*** ***

Greetings from Amazon,Sellers are required to submit a Valid Bank account and a chargeable credit card when they sign up to sell on Amazon. We were not able to disburse the funds to this seller's account due to having an invalid charge card in their account.Since the seller closed
their account, we are currently in the process of sending them a check in the amount of to the address we have on file.Regards