Amazon.com

Hello, We have closed the buyer's claim for order *** because it is not eligible for coverage. The A-to-z Guarantee protects buyers when they do not receive an item or an item does not match its descriptionAlthough we understand the buyer's disappointment, the tracking
information below shows that someone at buyer's address signed for the packageThis order is not eligible for the A-to-z Guarantee because it arrived at buyer's address.For help finding buyer's package, we recommend that the buyer contact the carrier.-- Carrier: UPS-- Tracking Number: ***-- Signed: ***To learn more about coverage, the buyer can visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).We feel sorry for this experience but however, we cannot assist the buyer further with this order.-- Date of Claim: December 11, 2017Sincerely,

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account.Our account specialists have reinstated the account and sent
you an emailYou can now shop on Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,In this instance we have issued a full refund for this transaction as a onetime goodwill gesture for this type of issueIn the future, the buyer will be required to return the item in order to receive a refund for the order.Please also note that this order was purchased from a
Marketplace seller and was not fulfilled by AmazonThe role of the A-to-z Guarantee is to make sure that the seller accepts a return as per our posted return policy and that they issue a refund upon receiptWhile I understand the buyer's concerns, I cannot hold the seller responsible for a refund without receiving the item back.However, Amazon has granted this A-to-z Guarantee Claim and has issued a refundIt is not necessary to return the item to the seller in this occasionThe buyer can keep or dispose of the item at their convenience.In summarya full refund has been issued to the buyer for this Order ID ***.Sincerely,Arka

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding item " The Lion Guard: Return of the Roar " from
your order#***I've reviewed details of this order and can confirm that this item have been cancelled as we're unable to fulfill this item from our end.I also see that an email was also sent on August 16, 11:AM informing same.Rest assured that you won't be charged for any item which haven't been shippedYou can view the changes to your order details in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a
customer down but have a pleasant shopping experience at Amazon.com
I completely understand your concern about the cancelation of your recent order #***
I've forwarded this issue to our appropriate team and requested them to investigate furtherThey'll investigate further and make sure this doesn't happen again
I've applied a $promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience
When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with the order.I've checked and see that our A-to-z guarantee team has granted
the claim and issued a refund of $to your payment method used for the order.The refund should be processed and seen in your card within business days.While I understand you are disappointed with this issue, we will take this as a feedback and forward it to the appropriate team for coaching and training opportunities.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this information helps! We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the recent order issues you've experienced and apologize for the disappointment. As
you may know, Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business planThis item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.Only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Unfortunately, we do not price match as the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.I’m sorry for any disappointment caused and appreciate your understanding.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the return of the item "*** Men's Team Sideline Rain Soccer Jacket (X-Large) Black"
This is definitely not what we want our customers to experience. Upon checking the order I see that the item is picked up UPS on January 12, 07:42:PM. To make up for this, I've requested a refund of $to your credit cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this helps! We appreciate your understanding and patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ?,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I need to look into the problem of closing your account, and it'll take a bit more time than usual.I just wanted to
let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Thank you for your inquiry,Amazon has attempted to disburse the funds in the Seller's account to the bank information they have entered several times, each time it initially appears successful but after the fact fails and the funds are returned to the Seller's accountThe seller has updated this same bank account several times, and the same failure occurs each time. Under Section "Service Fee Payments; Receipt of Sales Proceeds" of our Business Solutions Agreement with the seller, the seller is required to provide valid bank information."[...] To use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Amazon ("Your Credit Card") as well as valid bank account information for a bank account or bank accounts acceptable by Amazon (conditions for acceptance may be modified or discontinued by us at any time without notice) ("Your Bank Account")[...]"To receive payment for their funds, the seller has two options:1) Supply bank account information for a different account that is able to receive the funds we are attempting to disburse correctly.2) Fully close their Selling on Amazon account, wait for days to pass from their last order, and request a paper check be created and mailed to their address.The seller can contact our Seller Support team by phone or email for assistance with either of these tasks, and the same information was provided to them on December 29, through Seller Support Case ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,I'm truly sorry for the inconvenience caused regarding 'QuickBooks Desktop Pro Small Business Accounting Software (PC Download)'.I understand that you're unable to recollect the registered email address from which this software was ordered and hence unable to use it.As a standard policy, Games, Game Items, and Software Downloads are not returnable after purchase.However, because of the circumstances, I've made a one-time exception and issued a full refund of $for this software to Visa card used on the order.Your refund should be completed within a few business days and will be applied to the payment method used for the original purchaseWe'll send an email once the refund is complete.Once the refund has been processed, the software will no longer appear in Your Games and Software LibraryThe publisher may also disable the product key.For more information, go to: www.amazon.com/help/aboutrefunds.I hope this helps! We look forward to seeing you again soon.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your Pentair nut; you should have received it by now.I've checked
your order #*** and see that order was placed from "VMInnovations", one of the third party sellers on our website.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these ordersSince teecup fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessary.I reviewed your order and see that the seller refunded the order in full because you received an empty package.We have a process in place so we can assist you with third party orders which don't work out as they shouldAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.We regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.I hope this helps! We look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the cancelled orders due to the incorrectly posted priceWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from us is correct.As mentioned, we discovered an error that caused the item to be displayed at an incorrect priceTherefore, your orders for this item were cancelled, and your account wasn't chargedAt any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe make every effort to correct these situations as quickly as possible.For this overall poor experience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I’m sorry for any disappointment caused and appreciate your understandingWe’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you so much for your timeI apologize but in order to assist with this issue, the seller will need to work with Amazon Seller Support, as in order to evaluate or make any changes to the Seller's Account a security verification must be completed, which cannot be
completed via a Revdex.com contactThe Seller will need to contact Amazon Seller Support for further assistanceI apologize for the difficulties this createsPlease have a lovely day

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your account.I've checked and see that your account has been
reinstatedYour student Prime and your gift card balance is also restored.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you regarding the order #*** and I
appreciate you taking the time in bringing this to our attention.I understand this order never arrived and you were issued a refund even though you wanted the item to be resentI've engaged the appropriate team to fully understand what happened with this order and to mitigate the recurrence of such instances.When something like this happens, I'd normally send out a replacement orderI've checked your order and see the item was ordered from Molivera, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In this case, I would request you to place a new order for this item with fastest shipping method available and let us know the order numberWe'll waive off the shipping charges.While I realize it can't fully make up for what happened, I've provided your account a $Promotional Credit as a gesture of goodwill and a small token of our apology for your experienceThe Promotional Credit won't show under Your Account but will always display at checkout when you purchase an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your orders #*** and
#*** and see that we've issued a refund of $and $263.99 to your gift card balance account.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Unfortunately, in this case, we're unable to issue any compensation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Amazon only issues platitudes I get double orders; they promise you can cancel in minutes and then send the product anyway Because they make no attempt to make sure the product will fit the country in which they sell, I am out $ I am working two jobs and attend church and church meetings when I can That doesn't leave me much time to pack multiple items and take them to UPS on the way to one of the jobs I have had these platitudes frequently over the past two years They mean nothing I am out a lot of money and nothing to show for it I think they should have to pay for their total lack of customer service and for offering bad merchandise with advertising.Sincerely,*** ***

Complaint: ***I am rejecting this response because: the credits were never receivedThey keep saying they were sent but they were notI have validated this with Citi. Sincerely,*** ***