Amazon.com

Resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** *** The bank gave a temporary then reversed it week agoI still am out the cost of the cartyou can contact the bank if you like capital one also Amazon knowns this wellYesterday a second cart snapped in the same areaAnd No response from the company

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked with the concern department and see that you've accepted the offer which we provided for the Prime trial
on January 4, 4:PM (PST).I'm sorry if you are unaware of thisYou've signed up for this program while placing the order #*** for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've tried to charge your payment method.I've verified that your Amazon Prime subscription has been canceled and you have not been chargedWhen you subscribe to Amazon Prime, we contact your bank for a purchase authorization to verify your card.Some banks may hold funds in your account for these authorizationsPlease contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for writing back to us with your concern.I see that our product quality team found that this particular seller " E-life " Violated our Participation Agreement with these incidents and which may can result in suspension of the seller's Amazon.com accountThough for privacy reasons we do not share the results of our investigations.Please do understand that as per Condition of Use under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.https://www.amazon.com/gp/help/customer/display.html/ref=hp_ab_link_n_20...⇄ apologize that we won't be able to offer any compensation on this issue.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unknown charges on your accountI hope I'm able to shed some light on what
happened.I'd like to explain you regarding the charges on your Amazon.com account for PrimeI've checked your account and see that you've subscribed for "Amazon Prime one month free trial", on August 9, 2016.Please know that, to ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of the free period, we'll automatically upgrade your trial to a full 12-month membership (that is months in addition to the period of free membership you received)If you want to continue your Amazon Prime benefits, you don't need to take any further actionThis is why we ask for a credit card when you sign up for the free trial: to make the conversion truly automatic.Your membership was automatically upgraded to paid Prime membership on September 8, I see that we've cancelled your Amazon Prime membership on September 9, You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 2-business days and appear as a credit on your statement.However, I've passed your comments to our Prime teamThis really helps us continue to improve our store and provide better service to our customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the problem not resolved just forwarded to amazon.co.uk customer support, where unresponsible customer support and continue not provide any personal help or follow.Just continue to post same message to my email with docs request.Amazon.COM need personally to forward this case to amazon.co.uk to get any response from them
Sincerely,
*** ***

Hello *** ***,Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I understand your frustration regarding the item "Get Packing! by ***" on our websiteI've checked with the concerned team and I see that this item was removed from our website due to pricing error.An incorrect price was displayed for the item on our websiteAt any given time, despite our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping procedures.Since this was an error on our end, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=201894800Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I've checked and see that you've tradthe items using our traprogram.Our Trastore
(http://amazon.com/tradein) allows you to search for items eligible for trade, create a traorder, and print a shipping label to send in your items in exchange for an Amazon.com Gift Card.You can view your trasubmission history and payment information, or track the status of your trapackages in Your TraAccount (http://amazon.com/tradein/youraccount)Information about packages being returned to you can be found there, as well.All submissions are subject to the TraProgram Terms and Conditions here:http://amazon.com/tradein/termsIn this case, once the traitems were processed an Amazon.com gift card was issued to your paymentAs specified in our terms and conditions:"Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-inAmazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & ConditionsThe Amazon.com Gift Card(s) will be deposited directly into your Amazon.com accountYou will not be entitled to any other payment for items you submit for trausing the Program.".As mentioned, we are unable to issue payment to your Paypal account or any other form.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you've not received refund for the returned item.To
make things right, I've issued a full refund of $for the item to your original payment methodPlease allow bank 3-business days to process refund.Once processed, you'll also be able to see the refund request here:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received defective shoes and apologize for the inconvenience caused.I understand that
you would like a full refund or a partial refund if you are repairing the shoes.I've checked your order# *** and see that the item is still inside the return window and will expire on April 1, If you would like a full refund, you can return the item using our prepaid return label at free of costHowever, If you wish to accept the partial refund, I can be able to offer a 25% refund for the damage which would be of amount $so that there will be no need to return the item.However, before I proceed with a resolution, I would like to confirm from you if you would like to return it for a full refund or accept the 25% partial refundIf you are willing to return it for a full refund, please use the below UPS drop off label.https://www.amazon.com/gp/orc/rml/DsQnXtP1RRMA If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlOur Online Returns Center also guides you through the process and gives you options for a return mailing label:http://www.amazon.com/returnsAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because:
Hello, I believe the mappings of the charges is refunds is incorrectAttached is the details of the June and July credit card statementsI'd also like to add that this is an Amazon Visa CardYou will see the charges and refunds in the detail
The dispute occurred on the very first charge but was cancelled once it was identified as the Amazon Prime membership renewal
Please re-review and identify all transactions as they appear on the attached screenshots statements
Sincerely,*** **

Complaint: ***I am rejecting this response because:
The seller (Amazon) continues the pretense that they are not responsible for any part of the transactionThis pretense is misleading, disingenuous, and untrueAmazon is responsibleThe item was advertised on their website, they accepted payment on their website, and they provided the (false) claim on their website and in an email sent to me from Amazon that the item had been posted and sent
Their statement to the Revdex.com in response to my complaint states that they "see" that the seller provided a refund once my complaint was filed with the Revdex.comHow could they "see" that refund action if the "seller" was some agent not in their control? To claim that they are not responsible is ridiculous and legally fraudulentFor Amazon to believe consumers will accept their claim that they are not responsible for the commerce carried out on their website is an indication that they (Amazon) consider the consumer to be brain deadI have no idea why the FTC permits this deception committed by Amazon
The amount of this purchase is ridiculously smallThe reason for the complaint is the principle of the transgression committed by AmazonThis case is also not the first time in my personal experience that Amazon has pretended to be an innocent victim of some unknown and uncontrollable evil entity undermining the integrity of their organization.
My simple response to Amazon is: PleaseStopYour actions are betraying your true colors, and you are obviously serenely unaware that you are doing so
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Amazon did not understand my concern. The "buyer" who returned the item DID NOT return all of the item. As I already stated, there are multiple accessory components that are part of this product, and NONE were returned. Amazon...you only returned a partial product to me. This falls under your responsibility to cover me. The buyer did not return all of the product. Sincerely,
Spencer H

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your
previous correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.I completely understand your frustration with the issue you've had in ordering the item 'URGENT UPDATE Release of Nintendo Entertainment System NES Classic'I'm sorry for the inconvenience caused.I understand this item was listed as in stock when you tried to order the itemSometimes, unexpected fluctuations in supply can add time to our original availability estimateWe have many customer orders for this itemThe supply of some items is limited and popular products can sell out quicklyAs this item sold out quickly you were unable to order though you added the item to your cartPlacing an item in your Cart does not reserve a copy; in order to be fair to all of our customers, inventory is only distributed once we receive an order.We don’t have any more stock right nowWe expect to have more inventory in the coming weeksWhile we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the futureWe look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I'm sorry about the issues that you have been facing with the calls from Amazon online to your business phone linesSince
this is a unique situation, I am collaborating with our right team to determine what went wrong and to work on a resolution.I would request you to please help us with some more informationI'd like to know all the phone numbers that you are receiving calls on, and also provide us the timings of the calls.You can reply to this email directly with the above required information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We hope to see you again soon.RegardsMeraj.Amazon.com
http://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolutionI know
your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your order #*** and see that a refund of $was issued in the form of Gift
certificate and I understand you've used part of the credit on different order, which makes you ineligible to get refund to the original payment method.I understand you need the remaining balance of $should be issued to your card in lieu of store creditI have made an exception and issued a refund of $to your Discover card, used on the order #***You'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***That being said, the current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your accountThis is
certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I'm very sorry for any inconvenience this account closure may have caused, and have reopened your account by account specialist teamI've also requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about prime overdraft fees occured on your account.In order to look into it, I've reached out
to our payments team to provide an insight on this issueAs soon as I receive more information I will get back to you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com