Amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com (Revdex.com) - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you're having with packages being delivered by Amazon LogisticsWe're
fully aware your interactions with this shipper reflects on us a wholeI appreciate your diligence in ensuring we take a serious look at your concern.Regardless of the reason we choose to use this or any carrier, you should still expect to receive the same level of service you’ve had with your previous ordersI regret this isn't happening.While we are working to improve the issues you've called out, in the short term we want to resolve this for you specificallyDue to the issues you've described, I've given priority to other available carriers over AMZL for future deliveries to your shipping address.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:--It can take up to weeks for this change to process--Giving priority to other carriers doesn’t guarantee that this carrier won’t be chosen in the future--This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packageMaking changes to your address on file, like adding a new phone number or updating the name, will also result in this change being deleted***, I'm certain this will eliminate the problem, and we look forward to serving you better in the futureOnce again, we appreciate you taking the time to write to us.Please feel free to contact me directly by replying to this e-mail if I can be of further assistance.Regards,Purna C***Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing your experience to our attention.Please understand this isn't the experience we'd wish you to have, and we're truly sorry for any inconvenience you've encountered as a resultAs mentioned earlier, if you wish to place the order for the item, please select FREE Economy Shipping to proceed with the order.I'm also adding some information which might be helpful to take advantage of free shipping:Place at least $of eligible books or $or more of other eligible products in your Shopping CartAny item fulfilled by Amazon that indicates free shipping on the product detail page count towards the thresholdProceed to checkoutShip your items to a single U.Sdelivery address in the states (territories not eligible)Select "Group my items into as few shipments as possible" as your shipping preferenceSelect "FREE Shipping" as your shipping speed on the shipping options pagePlace your order, and enjoy free shippingYour order will be delivered 5-business days after all of your items are available to ship.Be sure you select the "FREE Shipping" option when orderingIf the option doesn't appear on your order form, the order may not contain eligible itemsMore details about this shipping option are available on our Help pages:***I hope this helps! We look forward to seeing you again soonPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello,
Thank you writing back to us for the order *** I understand the response from buyer, however we have not received any shipping receipt from buyer to refund the return shipping feesTo resolve the issue, we simply ask the buyer to send the us the receipt
Thank you

Complaint: ***
I am rejecting this response because:They didn’t even acknowledge the other discrepanciesThis isn’t the first time this has happenedThe computer? As mentioned in the first correspondenceI had to contact these “third party vendors” because “ Amazon” couldn’t take the time out of their schedule to even look into itThey wouldn’t even share the “vendors contact info”! I had to search the Revdex.com to find itThis email to me is a jokeThey just copied the info that I got from contacting the company myselfIt’s sad that they just sometimes screw their customersI guess it is a cover your own as world and screw the little guy.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: It still doesn't resolve the issueSincerely,*** ***

This has been resolved through Authenticator App that bypasses the cacode.There is a glitch in their system w/regards to the phone codes, thought I should inform you of this.Other than that, the issue has been resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your order #*** and see
that your order was shipped on February and was delivered on February at 12:42:PM.Selecting One-Day or Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.As your order was shipped and delivered on time, we're unable to issue any compensation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because they refuse to address the issue even though they admit their actions weren't what they should have been.Sincerely,*** ***

Hello ***,I'm Srikanth.G from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the recent order
#*** and I appreciate you taking time in bringing this to our attention.I understand that this order was placed on July 19, but hasn't shipped yetI do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-free. We've come up short on those expectations here and for that please accept my apologies.I've checked and see that the item "Apple iPhone 64GB Unlocked GSM 4G LTE Cell Phone - Silver " was sold by CellularStream and Fulfilled by: AmazonI've checked and see that this item is now back-orderedWe do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an orderThis is the reason, the order was delayed.In this particular case, since you must have the phone in your possession within a particular time frame, I would recommend cancelling this order and placing a new order for the same item as we're unable to provide you an estimated delivery date for your order at this timeUpon checking, we currently have multiple listings for the same phone either shipped and sold by marketplace merchants or fulfilled by Amazon beginning at $439.99.Here is a link if you'd like to view those listings:https://www.amazon.com/gp/offer-listing/B00NQGP4EW/ref=dp_olp_all_mbc?i...⇄ I see that we've applied $Amazon.com gift card to your account to help cover any price difference you may encounter should you choose to place a new order for the phone.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with your account and also the orders which are canceled without
your a reason. Since this is a unique situation, I'm collaborating with our investigation team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I received the following email:"Hello,We appreciate you being an Amazon customer and thank you for your patience.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact us." However, I still cannot log inI also spoke with Caroline on the phone on 4/and she was able to chat with an Account Specialist who confirmed my account would be opened within 2-days and she issued a promotion credit and apologized for the issues with my accountMy account is still not opened
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the inconvenience you've experienced with your recent order.I checked your order
#*** and see that the Pressure Cooker/Canner has been delivered to your address on August 25, The tracking has been updated and you can find the same here:https://tools.***.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text...⇄ a prime customer, you are very much eligible to receive high level of service from usMost of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.Our delivery estimates are based on the item's availability and the delivery speed you chooseIf an item is "In Stock" and you choose One-Day or Two-Day Shipping, you'll receive it more quickly than if you choose Standard or Free ShippingThe most up-to-date delivery date for an item will be displayed during checkout.If an item isn't readily available, selecting One-Day or Prime Two-Day Shipping will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.To help make up for the inconvenience, we've extended your Amazon Prime membership by one monthThe membership will now on Friday, August 26, instead of July 26, 2016.I request you to check the guarantee delivery date details here:http://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330_...⇄ forwarded your feedback along to the team involved in the future development of Amazon Prime shippingPlease feel free to continue to send us any suggestions for improvement as your opinion and participation is valuable to us.We appreciate your business and look forward to serving you again soonBest wishes and thanks for choosing Amazon! Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear that your orders didn't deliver as promisedI agree that missing the Guaranteed Delivery Date
is unacceptable.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I've reached out to our transportation team to avoid such issues in the futureWe're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.I see the items were placed from a third party seller and fulfilled by Amazon.comThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centers.As their own stock can fluctuate (more information about our FBA sellers can be found here: ***).I see that we've issued a full refund for the items on November 20, If you still want the items we ask you to place a new order with One-day shipping for the itemsTo help make up for this inconvenience, we'll waive/refund the complete one-day shipping charges for your new order.Please feel free to contact us directly by replying to *** if you include the new order number, I'll waive/refund the shipping charges.We look forward to seeing you again soon.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Amazon Flex accountI understand that you're upset.In this
case, I need to look into the problem further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 2-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have called amazon multiple times to simplly secure that the correct item is being shipped and I am told constantly that I will get a returned phone call and I have notI will now have to wait another two weeks and hope that it is the correct item this timeAs a rep stated, if the mistake is made again I can return the large item and get a full refund so that puts me back in square one on my hunt for a new sofaThis has been the worst experience I have ever dealt with espcially because I cannot get my sofa expedited This has been a huge inconvenience for me and my family as we threw away our old sofa so we have no place to sit besides the rug and $is not worth what I am going throughI deserve a full refund for this HUGE AMAZON ERROR! Sincerely,*** ***

Complaint: ***
I am rejecting this response because: if that were Amazon’s policy, they should have notified me when I was speaking with them throughout the yearThey never once told me this and told me several times that I would be receiving a refundSince I was promised a refund and can prove this from multiple occasions, I expect a refund in a timely manner, otherwise this business has lied repeadily and is participating in very bad business practices.
Sincerely,
*** ***

Hello ***,I'm Raghavender of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you've had a negative ordering experience with one of our sellers.I certainly see where you're coming
from and have to agree with you, we could've done better at understanding your concerns about the shipping/refund status of your order #***Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerI see that you wrote to seller, "PerfumeOutlet, Inc." about this situation--that was the correct action to takeWe aren't able to replace orders placed with sellers on our website.I've forwarded the details you sent us to our investigations team to look into the seller's performanceWhile we won't be able to release the outcome of the investigation, I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.If you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.com/gp/help/reportsI see that our team granted your A-to-z Guarantee claim and issued a refund for this order in the amount of $You'll also be able to see the refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againThat's certainly not what we want you to experience.I hope this information helpsPlease feel free to contact me directly by replying to ***@amazon.com if I can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm *** *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refund for original order #***.I've checked
your account and see that a refund of $has been issued in the form of a gift card on June I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.On research, I see that out of $gift card, an amount of $was applied on your new order #*** for quantity of 'Prilosec OTC Frequent Heartburn Medicine and Acid Reducer Tablets, count'.So, I've issued a full refund of $for this complete new order, which brought your gift card balance to original $There's no need to return this order or you won't be charged any amount for it.Further, I've now removed this updated $gift card completelyTo make things right for you, a new refund of $has been issued to American Express used on original order #***.The refund is processing and it'll appear on your American Express statement within next 3-business daysOnce processed, you'll also be able to see the refund request here:***We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,*** Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $6.58, to bring your
refund total to $Since the order was originally paid for by gift card, it will be refunded to your gift card balanceThese funds will be automatically applied to your next orderI hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I need to look into the problem with account on hold, and it'll take a bit more time than usual.I just wanted
to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com