Amazon.com

Complaint: ***I am rejecting this response because: This is the same automatic rhetoric I have been receiving from amazon for the past week It fails to address the basic points of my argument Sincerely,*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We have restored your access to this accountYou can now sign in and place orders.If you still have any
problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpTo add payment methods and shipping addresses, you can either enter it during checkout, or you can add the information by going to "Your Account" (www.amazon.com/your-account).I've requested a refund of $to your Bankaccount on order #***Since you paid using your checking account, it can take up to business days for your bank to process the refund and post it to your account.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Thank you for your patience and we are sorry if any inconvenience was caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:(1) I didn't request the $refund; I wasn't asked if I wanted the refund, it was just given to me when all I wanted was my one month of Prime; (2) why am I supposed to pay for something that I'm already entitled to and trust that the company will refund my money in the allotted time? Rahul (amazon.com customer service rep) said he was going to extend my membership and didnt and now I'm supposed to trust that Bhaskar is going to issue me a full refund? If he can make an "exception" and issue me a full refund TWO months AFTER I pay, why can't he grant an exception and provide me with the one month that I'm entitled to?Sincerely,*** ***

Revdex.com:I would like to cancel my complaint Amazon has fix my issue and gave me a credit
Sincerely, *** ***

Hello ***,I'm Praveen from Amazon.com.] I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding while placing the order for Kindle and also for the negative encounter you
had via Customer Service department.I've forwarded the feedback to the higher management for coaching our colleagues.Please understand that the "Want it...? Order within..." date on the product page can be different from what appears during checkout because the date displayed during checkout is the most accurate oneIt takes into account the ship speed selected for the destination address and other conditions in the area that may affect deliveries (such as severe weather or product inventory)We adjust our delivery promise to account for those conditionsYour confirmed delivery date will be included in your order confirmation email.I'm sorry once again for the inconvenience this has causedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the misunderstanding information you received from customer service.I've checked the orders and
found that the gift-wrap option wasn't selectedItems marked as gifts aren't automatically set to be gift-wrapped because the option incurs a supplementary fee, and we regret any disappointment this may have causedI've also confirmed that you haven't been charged any gift-wrapping fees.We've earlier issued a $promotional credit to your account on December 1, This credit is still available on your account and you can use this credit on any item that is sold and fulfilled by Amazon.com.We look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***
I am rejecting this response because: there's nothing substantial in the responseAmazon played the same trick with my husband as well, pretending to respond but with no useful information. Amazon would later send email saying it won't respond to any further inquiriesThere still won't be any explanation what published rules were violated to have the reviews removed, and items with unrealistically high reviews still remain to fool consumers into buying them.
Sincerely,
*** **

Maybe you misread my messagesBut I said that my bank account was fraudulently charged three timesI've NEVER shopped with AmazonYou wouldn't know if my bank account had fraud charges unless I tell youYou're not my bank, you are an online website that let someone use my card because you didn't verify itYou charged my card in the United KingdomDoes it look like I live in the U.K.???

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #*** and
the seller couldn't assistI see that the order was placed with hommii , a seller on our website.I understand that this order never arrivedAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I've checked and see that the claim has been successfully granted and a full refund of $has been processed on February 8, You'll see the refund on your credit card statement in the next 3-business days.I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

I paid for a full year of Amazon Prime in March On July 12, 2016, I signed up for Amazon Fresh and was charged $for a year of serviceOn that same date Amazon refunded what they said was the amount I had already paid up for my Amazon Prime account -- $However, a few days later Amazon charged me $(the cost with tax) for another full year of Amazon PrimeI called Amazon and asked different individuals why there was a nearly $discrepancy between the amount of the new Prime membership and the amount they had refunded that was paid up on my original accountNeither person could explain the chargesI then said I wanted to cancel my account because I didn't feel comfortable having credit cards on file with them and was put on holdAfter waiting more than minutes the call was disconnected from their endOn Aug5, *** *** from Amazon sent me an email indicating that I had been refunded my full Prime Fresh subscription of $I was refunded; therefore, I didn't proceed with formal action against the companyHowever, after the Revdex.com complaint I filed was resolved, Amazon rebillled my credit card -- which I had taken off file with them due to the prior incident -- for $The transaction was labeled REBILL
The full $that was fraudulently charged to my card refunded and for Amazon to be required to remove my card from its internal system to prevent further fraudulent charges in the future

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received the order placed for "Ginger Lily Farms Botanicals Body Wash Gallon,
Green Tea and Lemongrass, Fluid Ounce " even though the tracking confirms delivered.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I've checked and can confirm that our customer service has issued a full refund of $on July 17, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I do not want anymore correspondense in this matter I have recieved three replies on the same issue I am very aware I have been refunded please do not notify me anymore on this matter thank you at this point its borderline harrassment
Sincerely,
*** ***

Hello, I understand your concern regarding the replacement of the screen protector. In this case, please understand, only manufacturer have the option to provide the replacement. It is not possible for us to provide a replacement for the order as we do not have the option to do so when the order is "sold by the seller and fulfilled by Amazon"We can only provide a replacement for the item when the order is "sold and fulfilled by Amazon"This is the reason, we will not be able to provide any replacement on the order. I'm sorry for the incorrect information provided to you earlier about the lifetime warranty from our endI've requested the appropriate coaching for misleading information you were givenThe refund which was given to you on the order #*** was given as a one time exception and Amazon doesn't provide a lifetime warranty for this product. Please understand, we cannot send a replacement or issue any additional refund on this itemI'd request you to please contact the manufacturer directly for any further concerns. I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Diksha C.Amazon.com

Hello ***,Thanks for taking time and writing to us with your kind comments.While I understand you asking for the compensation regarding the time you've spent to resolve this issueUnfortunately, we won't be able to issue Amazon.com Gift card for half of the item cost as you've mentioned in the Revdex.com complaint.In this case, I'll add a $promotional credit or issue refund on the order #*** to your MasterCardI do understand this promotional credit or refund do not actually compensation for the inconvenience and the time you've spent with our Customer Service team, please accept this as an apology for the bad experience.If you'd like us to proceed with this amount, please reply to this email and let us know so that we will assist you further.We look forward to hearing from youHave a wonderful weekend!Regards,Jones E***Amazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint # ***
The buyer of the order ***-*** placed the order on 08/27/and product was delivered on 09/03/Buyer contacted seller after days return window on 10/18/2016, hence they are not eligible for
return or refund
As per amazon return policy, we are unable to facilitate returns for this order for a refund or exchange, because buyer did not contact the seller to report the issue within days of receipt
We are unable to take the action requested by buyer of this order as return window for this order has expired.Thank you for your interest

Complaint: ***
I am rejecting this response because I an receiving the same genetic response again by amazonmy question is how did I violate the terms and conditions? what date did I violate? I am looking for specifics from Amazon which they will not give to me which leads me to beige that I dud not violate the terms
Sincerely,
*** ***

Hello ***,I'm Madhu P*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry and disappointed to learn of your experience regarding an order placed with a seller on our
websiteThis isn't what we want our customers to experience.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI do understand seller "*** " failed to deliver the packageIt's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.However, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsIn this case, making no delay I have filed A-Z guarantee claim on your behalfYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=*** Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.***, thanks for making sure we were aware of your experienceWe will continue to look for ways to make your shopping experience better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhu P.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryI have reviewed the account associated with the email address provided by the customer, and I found that they have been charged a total of monthly service fees ($each)I understand the Seller would like these fees refunded On Dec 5, 2016, these monthly fees were refundedThe Seller may view these refunds on their Payments page in their Seller Central accountRegarding the Seller's feed upload, Amazon will be unable to upload the feed on behalf of the SellerAs previously stated, Seller Support can review the document upload for errors, though the seller is required to upload their own documentationIf the seller needs additional assistance, they may reach out to Seller Support via the link below:Contact Ushttps://sellercentral.amazon.com/cu/contact-us?_encoding=UTF8&ref_=ag_contactu...⇄ you

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you've had with your orders placed for Gift cards and I appreciate you
taking the time in bringing this to our attention.I've checked and can confirm that our customer service has issued a full refund of $and $for these orders on April 8, 2018.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
You keep sending me the same "script" response
I paid for Prime Delivery with Signature at deliverySo who signed for my package?
I requested and paid for signature at deliveryI went to my local Post Office and they told me that YOU ARE LYING, a Signature required at delivery will NEVER be delivered without a signature
Why are you trying to steal my money this way??? Is Amazon that desperate that now are recurring to this type of practices?
My guess is that whoever is in charge of this unit is the one that is stealing money from buyers and may be also from Amazon
I will contact my local News Station to see if they can dig a little deeperIn the meanwhile I had already write letters to Amazon Headquarters
Sincerely,*** ***