Amazon.com

Hello from Amazon.com,Upon reviewing this seller's account, we find the current account balance is $5.22, of which $is in reserved statusThe upcoming payment schedule* is given below:May 19, $3.89May 26, $1.33*These amounts given above are
subject to change, based on new activity in the seller account, including product sales, fees, and refunds that may be applied to the account before future transfer initiation dates.Sellers pay a referral fee on each item soldItems in several categories have a per-item minimum referral fee, with an additional closing fee charged in Media categoriesThe Selling on Amazon fee schedule is linked here for the seller's reference:https://sellercentral.amazon.com/gp/help/200336920Items in the Media categories have a 15% referral fee with a minimum referral fee of $1.00, plus a fixed closing fee of $per media item soldMedia categories are Books, DVD, Music, Software & Computer/Video Games, Video, and Video Game ConsolesAmazon also charges a $per item closing fee for Individual status sellers for all products regardless of categoryThese fees are detailed in the help page linked aboveA Fee Preview estimate is given in the Seller's "Inventory" page which details these line items based on the seller's product price for their referencePlease note the Fee Preview includes only Amazon fees and does not account for the seller's cost of shipping the product to the customerIt appears some of the seller's orders are netting low or negative values after Amazon fees are paid and shipping is purchasedWe would advise the seller to review their pricing to be sure their sales are profitable after Amazon fees and shipping costs are deducted

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking time and writing back to usI'm sorry for any misunderstanding caused.Regarding the items "Ultra Pro Pokemon X and Y 2" 3-Ring Binder" and "Pokemon GX Booster" in the order #***, as the items were not delivered we have issued the replacement for the item "Ultra Pro Pokemon X and Y 2" 3-Ring Binder" and as "Pokemon GX Booster" was sold by the seller, we were not able to issue the replacement.Further, as per your email, we realized that replacement order was also not delivered, so we issued the refund for both the items in the orderAs previously informed we cannot issue the replacement for the item "Pokemon GX Booster", this item sold by the seller and fulfilled by AmazonBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Here I have attached the picture that you request with our UPC and brand on our packagingI have also attached two pictures hereFirst one presents the detail page of ASIN *** with our Brand name *** clearly existing on the title and brandingSecond picture presents our UPC code with the Amazon ASIN and our brand nameBased on these information, it evidently proves that we have provided sufficient information to create the listing under our trademark/brandWe also enrolled our brand with Amazon for brand registry and we thought that would help us for better managing our own brand and listings according to Amazon brand registry page https://sellercentral.amazon.com/gp/help/***Unfortunately merging problems have never been resolved even after the enrollment
In this case, we advertise the listing under our brand and UPC for quantity of but Amazon merged ours to a listing with completely different brand, quantity and specThe random merging not just created chaos for sellers but would surely lead to the worse shopping experience for customers because of the failure of your internal system to differentiate the listings before merging
Besides, the seller support team from Amazon is absolutely unknowledgeable and lack of responsibilityWe requested to split the listing weeks ago and nobody could even tell us the root cause of the issue and any remediationOur urgency was fully ignored by certain team in AmazonOur request and communication were passing around in Amazon during the weeksApparently this issue can be fixed within a day and it took weeks but still no one could give us an answer until we reached out Revdex.com for helpNo one could tell us that a photographic evidence of our UPC and brand on our packaging would have resolved the issueNo one could tell us that the error was the brand name not fully applied to the listingHonestly, if we didn't contact Revdex.com, I strongly believe that our issue would even take way longer to be settledBecause of this chaos from Amazon, we lost weeks of the sales and the product ranking, and on top of that We will incur higher storage fee to pay you Amazon because no units have been sold during the weeks
Another case we opened last week, it's still opened as of today 8/and waiting for someone more manageable and knowledgeable from Amazon to resolveAgain, a lot of redundant responses from the seller support for a week saying that someone will be looking into our case and will get back to us asapWe have been selling SKU for - years and during these years the title of the listing has been changed from Cuisinart to ADX and to the current EVERYDAY which I believe it's the private label by AmazonLast week the SKU was merged with other SKU We requested to split and after that our inventory under SKU was swapped to a SKU that can barely sell a thingThere are units sitting in the fulfillment center not sellable because of thisWe sent email to seller support back and fro and now the inventory is there with no active listing to go withHow ridiculous it isWe called and emailed with helplessWe requested to remap the inventory back to the best selling listing which I believe is ASIN *** and now it's almost weeks but nothing has been doneIt's the best selling listing and we had been in the buy boxOur sales significantly dropped after thisIt's getting critical that we will move forward to the next approach if this is not being fixed immediatelyTell meHow do you justify this business practice and how are you going to compensate our sales lost and the cost that we will incur from Amazon?
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they ignored my complaint in its entirety They didn’t even acknowledge itI have proof that I returned an order in full over five months ago and every time I chat with amazon customer service I am told that the same thing They will research and get back to me within hours and nothing Of course I had to contact my bank but my bank has since closed the dispute did the order I asked aboutThey are not making sense by replying about something completely different and not replying about my missing refund I have provided tracking numbers and order numbers and even ifn this Revdex.com complain they ignored them
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
*** and *** do not adhere to delivering in less than dayFor each order made to be delivered by them, the package was either lost in in transit or delivered much later than promised. They must be apprehended in some way.
Sincerely,*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you are not able to access your amazon.com accountI've checked and confirmed from our
account specialists that we have received the fax and your account was now reinstatedYou can now sign in and place orders.We are sorry for any inconvenience this has caused and appreciate your understanding!I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because the items were not stated that they would ship days late on the product pageNo further resolution was given. Sincerely,*** ***

Good day!
I submitted a complaint against Amazon.com yesterdayJust wanted to let you know that I contacted them again today and a supervisor from Amazon.com fixed everything and I got my refund
Please cancel my complaint
Thanks
*** ***

Complaint: ***I am rejecting this response because: nothing was doneAmazon says it may have been computer but will look no further into their accusations. Sincerely,*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was canceledThis is definitely not what we
want our customers to experience. I've checked your order and see that order was canceled as the item is no longer available from our supplierAs a result, we've canceled this item from your order and you haven't been charged for it. A substitute item is available under a different item numberTo place a new order for the substitute item, you can visit the product detail page here:http://www.amazon.com/gp/product/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked with the concerned department and they've confirmed that you are unable to access your account or place
orders with us until we confirm your detailsPlease do not attempt to open any new accounts.To resolve this issue, please send one of the following documents to our secure fax line.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your payment information to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your fax.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed details of your account and can
confirm that we have restored your access to this accountYou can now sign in and place orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you had so far with the delivery of your Order ID:
***.I've engaged our Transportation team to fully understand what happened in this regard.I understand, you want to cancel the order for full refundPer your request, I've requested our team to cancel the delivery of your order and return the parcel to AmazonAs soon as the parcel is back at our returns centre, I'll issue full refund and notify you about the same.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, still not happy that this is what I had to resort to for them to give me the resolution I was offered several timesThis could have all been avoided had the first people I talked to actually issued a refund. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: I cannot locate the email Amazon says they sent to me I checked all email addresses I use. Since they won't tell me what email address they sent the email to, I don't know if that email address is real or active.The product hasn't been delivered in three and a half months There must be some other way to obtain the program Amazon billed my credit card and received their moneyI just want to receive the program I purchasedHow can Amazon deliver it?Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand that our customers sign up for prime membership expecting their deliveries to be quick,
efficient, and stress-freeWe've come up short on those expectations in delivering your order #***, and for that I'm sincerely sorry.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous ordersWe're aware that our choice of delivery services reflects on our business as a whole, and I've forwarded your feedback about delay in delivering your order to our prime and shipping departments --I know they'll want to hear about your experience.I see that UPS tracking indicates that order would arrive by January 30, I realize the importance of this delivery for your child, I'm unsure if you've already purchased the one from local store or waiting for this order to be delivered.That being said, we've already added $promotional credit to your account, as an apology for the inconvenienceIf you've already purchased another chair, please feel free to refuse this shipment or let us know, so we can arrange return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but hope you'll give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the issues with your Amazon.com accountAs per the update we
received, this account has been closed as invalid gift cards were submitted as payment for Amazon.com orders.While I realize you're upset and regret we've been unable to address your concerns to your satisfaction; we appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the delivery problems you've experienced.I completely understand that our customers
expect their deliveries are expected to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placedThe vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.Carriers require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address but based on what you said that doesn't sound to be the case.Since you've mentioned that the delivery address requires a security code, please provide this code prior to your item shipping via Manage Address Book once againLocate the address you want to update and click "Edit" then provide the access code in the field "Security Access Code." This information will be saved and applied to any future orders you place.Regrettably, our delivery partners couldn’t meet our high standardsWe consider Amazon Logistics to be a vital portion of our business and we expect our drivers to handle this type of situation seriouslyI've made sure our Transportation teams are aware of what's been happening to you so we can correct any issues on our endI appreciate you making us aware of your experience.Lastly, as I noticed that the orders having delivery issues were with Amazon logistics; we've decided to stop assigning it as a carrier for your future deliveriesRest assured, you will no longer receive packages from Amazon logistics and we'll give priority to other available carriersThis change will take approximately three weeks to go into effectPlease understand that this change is specific for a particular shipping address.If you send items to a different shipping address, this carrier might be chosen to deliver the packageMaking changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deletedWe appreciate your understanding. I hope this helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,***RAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The rep from Amazon openly admitted that they let their marketplace sellers commit fraud in the chat transcript and that is their policy and she can't do anything about it.
Sincerely,
*** ***