Amazon.com

Hello from Amazon.com.As a one-time exception, we have credited the seller's account for this transaction. Please note the following: The seller shipped this item without valid delivery confirmation. Per Amazon's posted policies: "Products(s) Shipped without TrackingA seller will be liable for a not received claim if Estimated Delivery Date (EDD) has passed and the order was shipped without tracking informationThis policy will apply to all orders, including those shipped by media mail."The buyer's claim was filed November 30th and was found in favor of the buyer on December 1st after our investigation found no evidence of deliveryIt was not until January 9th the buyer left positive feedback for the seller, which did not contain any confirmation of receiving the merchandise, but simply stated, "Excellent." It is not known whether the buyer was simply satisfied with the refund received, service provided, or if they actually received the item pre/post claim. As part of the appeals process, we sent the following to the seller on December 2nd, "We can only change this claim upon receiving direct communication from the buyer stating that the item was received with authorization to recharge them for the purchaseWe encourage you to contact the buyer directly to determine if the order was received subsequent to the claimThe buyer can then contact us at buyer-***@amazon.com to let us know the item has been received, with authorization to recharge their accountOtherwise, please consider this claim closed."The seller never followed up with the buyer directly on their potential receipt of the merchandise post-funding and placed the blame on Amazon for acting accordingly to our posted policies. Amazon never stated nor implied the seller did not ship the item. Our policies however require the seller to take responsibility for shipments that are lost in transit. Per the link above, we highly recommend the use of tracking, insurance and signature if the seller is concerned over absorbing the costs of a lost or stolen shipmentRespectfully, we would ask that refrain from using foul language in your correspondence with us and maintain a professional tone in response to these issues. Any further messages containing this type of language, including those sent to consumer protection agencies such as the Revdex.com will not receive a reply or you will be asked to rephrase. Thank you,

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the problem you had with the payment for your
orders.I understand you'd like to change the payment to Amazon Visa card.Unfortunately, well not be able to change the payment method at this time or issue a refund, since the orders have already been processed and shipped.You may want to return the items within the return time for a full refund to your original payment method.Please be assured, that we never change payment method without customer's approvalAmazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.For future reference, You can add a new payment method to your account before you place an order or during the order process.Visit Your Account (http://www.amazon.com/your-account), click "Payment Options" and follow the onscreen instructionsIf you need to add a new card when placing an order, enter your new information in the payment section of our order form.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Per UPS, two packages were sentOne with the watch and the other, after a few days, with the watchUPS says the packages were delivered once with the watch and second time with the LaptopBoth used the same return shipping label for the same order
Can you please confirm that only one package was received so that I can contact UPS?
Sincerely,*** ***

Greetings from Amazon.com,We are currently communicating with this Seller to resolve this.Regards,

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderIt's disappointing to hear our customer
service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.About your order, In this case, there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $12.69, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this solution works for youWe look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that your recent orders didn't deliver as promisedI agree that missing the Guaranteed Delivery Date
is unacceptable.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I've reached out to our transportation team so they can work with carrier to avoid such issues in the futureWe're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.At this time we may not be able to offer year of free Prime membership.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Hello, My name is Vipul and I am a senior member of the Amazon.com A-to-z Guarantee Claims departmentThis is regarding order ***.The buyer was provided the return information but they did not return the item within the required time-frameIf the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts themWe understand that the buyer may not agree with the decision in this case, but we will not be able to assist them furtherThere will be no further response to their e-mail messages regarding this transaction.To learn more about eligibility time frames, the buyer can visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received the refund yet for the items you returned and I appreciate you taking the
time in bringing this to our attention.The e-mail address you contacted us with isn't associated with an Amazon.com accountIn this case, please provide us with the order number you are referring to so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: This does not rectify the issue or loss and it supposes I will make another order through Amazon prime now, where I may in fact run into the same issue of which I am complaining aboutMy original letter was not at all addressed
Sincerely,
*** ***

Hello,A full refund for the claim amount was issued to the payment method the buyer used to place order ***-- Refund Date: March 30, 2016-- Refund Amount: $If the order was paid by credit card, it may take several business days for the refund to appear on the buyer's credit card accountA full refund has now been issuedThe buyer may contact the seller to arrange a return for the item.Sincerely,

Greetings from Amazon.com, We've issued a credit for the missing unit on 04/20/The credit was posted in Seller's account the same day Regards,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I have checked with the billing team and see that you have been refunded $to your card which was charged for Prime and an email was sent to you as a confirmationYour refund should be seen in the next business days.I hope your issue has been addressed to your satisfaction.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kfrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the lighting deal which was offered on 4K LED TV.I've checked with
our appropriate team and confirmed that the 4K LED TV was available for lighting dealPlease know that the deals were offered from November 20 to November Most of the items were sold out within fraction of seconds as soon as the item was available for saleLightning Deal promotional discounts are only valid during the displayed time period and expire when the displayed time period ends.I've researched your account and see one of my colleagues has already issued a promotional credit of $The same has applied to your order placed for VIZIO LED TV.You can learn more about Lightning Deals on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=200417170Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I appreciate your patience and understandingWe hope to see you again soon.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: ***
I am rejecting this response because I would like Revdex.com to continue monitoring the claim and until I get the refund.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I was able to work with our Communities and have restored your review and reviewing privilege to our siteI also brought up the policy you made a point of in your correspondence, and I'm happy to inform you this is now being reviewed by our Communities team.I really appreciate you bringing this to our attention, as we truly value your feedbackIf there's anything else you need, please don't hesitate to let me know.Thanks for choosing Amazon.com, and we look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding you had with the delivery dates for your order ***I've
browsed our website for the item "Rock Band - Legacy Game Controller Adapter for Xbox One" and see that Release Date listed as October 6, 2015.I checked your order and see that you choose to group your order into as few shipments as possible, we were waiting for all of your items to be ready before we shipped the orderWe don't charge you for items until they enter the shipping processBecause we have many fulfillment centers across the country, we might not be able to assemble a multiple-item order all in one placeSometimes orders don't ship until we can obtain inventory of these items at a particular locationSo while this option is often cheaper, it can delay individual items that would have been delivered to you sooner had they been shipped by themselves.Also, I see that your order was placed with free shipping--not release day shippingWhen pre-ordering games, on our website, Release-Date Delivery is available in checkout when both the item and your delivery address are eligibleHere is the link for information on our help pages to help with future release day delivery items.http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie...⇄ order was shipped by UPS with the tracking number ***, and is scheduled to be delivered by October 8, 2015.You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***When your order does arrive, there's no need to contact usHowever, if you haven't received it by October 8, 2015, please let us know and we'll be happy to get a refund or replacement for you.Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Purna C***Amazon.comhttp://www.amazon.com

I apologize as when writing this complain I did not use speacific orders numbers please see the below not delivered on time as promised:***,***,***( of the same thing received in time )***,***the above is to December of the orders made 60% late As you mentioned it is days from ship date when ordering under prom it gives you a time window to shop that day Guaranteed delivery in toThe only exception under your policy is if goods not paid at time of sale or not continental USThe above where late not to mention the times over the past few months I've spent on the phone tracking packages with little to no assistance (from non us based service reps)I'm asking for a month refund
Sincerely,
*** ***

Hello ***,I'm Kalyan Prasad from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the
status of your claim and see it has been successfully processed on Wednesday, August 19, A full refund has been issued to your original payment methodYou'll see the refund on your credit card statement in the next 1-business days.Since the order was partially paid by gift card, $will be returned to your Gift Card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience, but I can see we didn't meet that standard hereI hope you'll give us another chance to make this right, and that we can prove the quality of our service with your next order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing regarding complaint id ***, please note that we have already taken the actions requested by the sellerThe seller was not held responsible for this claim and we have resolved this claimThis transaction is closedThere is no refund expected
from the seller
In summary, we have already taken the actions requested by the seller and resolved the claimThere is no refund expected from the seller
Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry that you have not yet received your order #***.We can certainly understand that this
was not what you expected when you placed your order and we realise that you have been counting on us to deliver your order promptlyWe aim to contribute positively to our customers, but on this occasion we have fallen shortPlease accept our sincere apologies.To help make up for this inconvenience, I've issued a refund of the shipping charges for this order in the amount of $This refund will appear as a credit to your payment method within 3-5 business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've checked and can confirm that package shows as delivered on June 11, 05:59:PMHope you've received your package.Nonetheless, I've shared your comments as a feedback with the business team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com