Amazon.com

Complaint: ***I am rejecting this response because:
This complaint hasn't been resolved yetAmazon simply said they are looking into itI'll
Sincerely,*** ***

I appreciate the respone it's just the same response have been receiving from CS to the CS supervisors with only difference that this time much kind words or being used
Snice I last registered my complain, I have been deceived by yet another seller on Amazon where my order placement was completed for item I purchased and again the it was canceled by the other side doing business under the Amazon.com umbrella; making this the 3rd time I did not receive an item I payed for
I am very disappointed and uncomfortable doing business with this online retail giant and have now immediately halted giving my business to Amazon, and will only reconsider buying on Amazon again when they feel my frustration and take responsibility of orders placed on their website at the price offered by the 3rd party, after it does not follow thru with the placed order; and extract the difference of price from the seller for the item so that buyer does receive the exact item he/she placed the order for
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear about the condition in which you had received your Sandisk Flash Drive.You can expect to
receive brand new items when your order is shipped and sold by Amazon.comAs this is not the case with your order, on priority, I've forwarded this to our Investigations team for proper investigation and make sure such issues won't repeat in future.Further, I've verified and see that full refund was issued for your order on March by our Customer Service teamAlso, as an apology to this situation, we have added $promotional credit to your account directly.I hope you accept this as a gesture of goodwill for this inconvenience.Rest assured that, I'll be working diligently to ensure your complaint is investigated internally and will take ownership of this responsibility on your behalf with the utmost priorityI've also forwarded your comments to our buyer guarantee team--I know they'll want to hear about your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry for the unknown charge on your accountI'd like to help you but I need more information about
the charges to assist youBefore you contact us, please check with authorized users of your credit card.Or,If you've checked with others, call customer service with the following information as we'll need to continue this investigation over the phone because credit card details are very secure and can't be discussed vie email- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with "*** * *** *** *** *** *** *** *** ***
*** ***", I understand you are disappointed and upset.***, I've checked the tracking and see that the package was misorted by the carrier in transitI see that the item is in stock with us at the moment, but may require 1-additional days to processPlease click the link to re order:http://www.amazon.com/dp/***Please place the order using our one day shipping write us back with the new order #, we will be more than happy to refund or waive the shipping charges.To make up for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I understand what the response stated but the simple fact of it being information, as clearly stated by the representativeAt checkout and especially an email received after I just placed an order, why in the world would the customer think anything would be different from what it VERY CLEARLY states when you're looking at the product and deciding if you want to choose AMAZON's product over someone else's based on the claim of those big green letters!? To be honest, this is probably grounds for a very legit class action suit instead of a credit of sorts! Think of how many people will be fooled while online right now, thinking they will be selecting something Amazon offers over others on the grounds of those big green letters ticking down live and thinking they will be getting it before Christmas! Amazon should be ashamed of itself for such advertisement and consumer trickery.
In closing, I won't accept their "link" to their hidden policyPlain and simple, they shouldn't be telling customers they can receive something by such and such date IF they choose within a certain timeframeA customer chooses a product based on price, availability, and shippingWhen they evaluate that and click to add to cart they're only verifying their paymentclick checkout is also an option, do you think you offer a great understanding of the differences of your shipping variations between screens, noLet's not forget the fact that the representative online kept blaming it on the carriers and NOT Amazon and that they should have been shipped sooner and it won't happen again!
Sincerely,*** ***

Hello,My name is *** and I will be responding to the complaint of the seller regarding the dispute for the order ***I have reviewed this case and notice that the seller was faulted for this claim as they didn't reply to our email within calendar daysWe have sent you an email
on June 25, requesting them to represent this caseWe were at that point trying to make buyer and the seller reach a resolution.From the date the email was sent to them asking you to represent, June 25, 2017, they had calendar days to reply to our emailAs we didn't receive any response from them in allotted time frame they were debited for this order on June 28, Kindly note that as per policy the seller was given a just amount of time to represent this claim against the complaint raised by the buyer.I advise the seller to contact the buyer directly to reach a resolution for this claimIf the buyer is still facing issues and they are able to resolve it, they might provide us the authorization to recharge them for this orderWe will be happy to recharge the buyer but will only be able to do so on their direct request.Also, the seller can contact the buyer to make return arrangements, but please keep in mind that they are not obliged to return the itemThey may be willing to do so if the seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.In addition to the A-to-Z Guarantee claim notification that was sent to the seller via e-mail, the claim details are posted in their Seller Account under the Performance Summary linkThen click on View Details under A-to-z Guarantee Claims. We encourage you to review this information regularly: http://www.amazon.com/gp/seller-account/seller-performance/summary.html/ You are welcome to contact the buyer directly to make return arrangements for this merchandiseWhile they are not obligated to return the order, they may be willing to do so if they are compensated for the return shipping costs.Although we understand their position, we stand by our decisionAlso, we have informed the customer that there would be no further communication from our side regarding the disputeAs the seller was informed multiple times about this, this claim stands closed.We appreciate your cooperation in this matter, and thank you for selling on Amazon.com

Hello,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.Thank you for bringing the status of your account to our attentionI've requested our Account Specialists investigate this matter, and confirmed that they received the
fax but with incomplete information.We request you to provide all the information as requested to reopen the account, without which we won't be of further help.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand the cancellation of your order is
disappointing.I've checked your account for the orders #*** and #*** and see that you've placed these orders from**}{* Warranty NEW PRODUCTS, SEALED PRODUCTS ** For orders write us only at: latonia56[at]reagann.Com!! on our website.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your orderWhile an occasional stock-out is bound to happen, we do require sellers to keep these to a minimumIf we find a seller's out-of-stock sales are excessive, we'll take action.In this case, as the seller was unable to obtain the item the order was cancelledHowever, we are unable to honor the same priceI understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.The "Queen Serta Perfect Day iSeries Applause Plush Mattress" is available from another seller on our siteIf you're interested in placing a new order with another seller, go to the page below to see the offers available:https://www.amazon.com/gp/offer-listing/B007UQWUB4/ref=dp_olp_0?ie=UTF...⇄ you'd like to report a particular seller, please go to the link below (leave the order number field blank):http://www.amazon.com/gp/help/reportsOur investigations team will look into the situation and take appropriate actionHowever, we can't disclose the result of any investigation we may perform.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,This Seller signed up for a Professional Selling planA monthly subscription fee of $is required for this type of account.Our Seller Performance team takes action on a selling account based on the information provided to us by the seller and/or other factors, when
this happens, they communicate with the sellerThis seller's account has been reinstated on 03/18/2017.I've issued a $credit to this seller to reimburse them for the monthly subscription feeThis credit will appear in their account in 3-business days.Regards,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, while I agree you were provided incorrect information by our Customer service, we will not be able to refund the $to youAs informed earlier, promotional credits used to place the order won't be refunded.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm MaheshBoddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the inconvenience caused to you with the return of the gift item "Huawei Watch
Stainless Steel with Black Suture Leather Strap (U.SWarranty)" you have receivedTo help you with this, I have escalated the issue to our internal team, so that they can look into this and fix this issue.Issues like these take 2-business days to be fixedHowever, to help you with this, I will personally followup with this for you, and will write back to you with an update as soon as we have an update from our internal team.I appreciate your time and patience in this regardsWe look forward to following up with you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

I what Amazon prime to give me my money back and give me a year of prime free and my over draft and transfer fees back from there unlawful Practice's a practice's

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with this issueThis is certainly not what we
want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.Since you unveiled several unique situations, I’m going to collaborate with various internal teams to work on solutionsI know your wait has been frustrating and for that, I truly apologize.It usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com.The seller was debited for this transaction because unfortunately, we did not receive the requested information from them in the time frame as specified in the Guarantee claim notification e-mailPlease note that we allot seven (7) days for sellers to respond to our claim
notification messagesOur original claim notification e-mail was sent them on September 17, 2014, and we did not receive a response from you until September 24, Please refer to the Marketplace Participation Agreement for more information:http://www.amazon.com/gp/help/customer/display.html?nodeId=1161302Th...⇄ you

Hello, We are writing regarding the complaint # *** received for order ***. We have closed the buyer's claim for this order because we have no evidence that the seller received the buyer's returnThe seller stated that the buyer's package did not arrive, and the
return information the buyer provided does not prove that the package was delivered to the seller.As a result, this order is not eligible for the A-to-z Guarantee. If the buyer need to return an item in the future, we recommend following these best practices to be sure that the seller receives the package: -- Include the order number on or inside the package.-- Insure the package.-- Use a signature confirmation delivery service.To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/help/atoz).-- Date of Claim: April 9, 2017Sincerely,

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had in receiving the refund for your "Samsung Galaxy SSM-G900T GSM
Unlocked Cellphone, 16GB, Black " and I appreciate you taking the time in bringing this to our attention.I understand you've specifically requested the refund to be processed in the form of an Amazon credit whereas it was processed to your Visa card which was your original payment method.I've reviewed your correspondences with our customer service and can confirm you've requested the refund to be processed to your original payment method when you contacted us on February 9, Since the refund has been complete from our end and has been accepted by your bank, we'll not be able to provide you another refund in the form of an Amazon creditWe appreciate your understanding in this regard.If you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,Funds in the amount of $were transferred to the sellers bank account on fileThey should arrive within five banking days

Complaint: ***I am rejecting this response because: As you can clearly see, Amazon continues to hold my gift cards hostage and give me an impossible task in order to use them As stated earlier, my bank will not do that due to privacy concerns It really surprises me that any bank would Once again, I ask, can we please find another way to solve this situation? Thank you.Sincerely,*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand that you're concerned about the increase in the price of the item
"Autel Robotics X-Star Premium Drone with 4K Camera, 1.2-Mile HD Live View & Hard Case (Orange)".While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Leadership team is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsIn this case, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.I’m sorry for any disappointment caused and appreciate your understandingI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Fazeel ZAmazon.comhttp://www.amazon.com