Amazon.com

Complaint: ***
I am rejecting this response because:Amazon wants to use the excuse that they are not responsible for problems with goods sold through a third part company on their siteTo the consumer, it doesn't matter if the product comes directly from them or a third partyIf they are sanctioning a vendor by offering their products on their site, they have to be responsible for the products, especially if they are defectiveIf they can't stand behind a product or company as they would for one of their own products they should not be offering it for sale on their site.After a wait of several weeks, they are telling me that I will receive a refund but I have yet to see it reflected on my credit cardUntil this is received, this problem has not been rectified
Sincerely,
*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that the order was not delivered even though the tracking
shows as delivered. Upon checking your orders I see that tracking is showing as delivered. I'm collaborating with our amazon logistics team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery of order #***.While I know you're
disappointed with our stance on this matter, I want to assure you the information you received from our customer service team is correct.As mentioned, this item was sent to a freight forwarderSo, we're unable to replace or refund itWe don't have any more information about thisI'd recommend contacting your freight forwarder for more details.For more information visit:http://www.amazon.com/gp/help/customer/display.html?nodeId=201117950I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
For the A-Z claim I was not at fault, Amazon funded the claim, I did send the customer the correct item, The buyer switch the product and send it back to me, I was told by the Amazon supervisor that I was going to get refunded the $when I called on September 9, 2016, I don't want the buyer to refund the the money, I want Amazon to refund the $because they told what to do in that situation, Sense Amazon gave me bad info in what to do there the one should refund my money because if I didn't refund the buyer, Amazon would of still paid the full $to the buyer, I just want my refund back like I was promised by the Amazon customer service supervisor he said I will get reimbursed, And sense the 9th of Aug have not received that credit this is the only reason I went threw Revdex.com I want Amazon to understand that Amazon gave me bad info in what to do, Amazon should refund me the money as the supervisor said to me in the phone

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order#*** for "SIMPSON Cleaning MS60763-S
PSI at GPM Gas Pressure Washer Powered by KOHLER with OEM Axial Head Pump"This is certainly not what we want our customers to experience.I understand you are waiting for the refund for $for the return of the item.I've requested a refund of $to reimburse you for the amount of returning the item.Once processed, you'll be able to see the refund request here:www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this solution works for youWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello, We have closed the buyer's claim for order 1*** because the buyer did not contact the seller to report the issue within days of receipt or return the item within days of receipt.The buyer provided us with a valid warranty proof which shows that the item is still under warranty till July 22, The manufacturer may be willing to repair or replace defective products if the buyer contacts themThe buyer needs to contact the manufacturer directly in this caseAlthough we understand the buyer's position, we stand by our decisionWe cannot give the buyer any further information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your order hasn't arrived on the promised date. I understand that, as a member of Amazon Prime,
you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our controlOn priority, I've also forwarded this issue to our shipping department and instructed them take a strict action so that the same doesn't get repeated.Upon checking I see that we've issued a prime extension of one month for the order delay. If you'd still like to cancel your prime membership please let us know so that we can cancel itIf you'd like to have a refund for the order, I request you to please return the item for a full refund from our online return center. To return the item, go to our Online Returns Center:www.amazon.com/returnsThe Online Returns Center will guide you through the process and give you a printable return mailing labelIf a pre-paid label isn't available for your return, the Online Returns Center will provide other options for getting the item back to us. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever my son *** *** was inadvertently removed resulting from their errorPlease re-add on my family household prime accountSincerely, *** ***

Complaint: ***I am rejecting this response because:
1) The reponse from AMAZON does not make any senseNobody knows the meaning.
2) I am not even asking for account
reinstatedI just need my giftcard balance back from this amazon account
The giftcard balance is like my depositI used my money to buy the giftcardIt's fine if you want to close my account but you need to give my deposit back!
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry to hear about the troubles you're having with the Amazon Store CardPlease know that while I
completely sympathize with your situation and would love to help.In order to investigate on this, I've reached out to our payments team to look into this.As soon as we receive an update from payments team, I'll get back to you with more information.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Mrs*** * ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We've successfully issued refund to the card ending in amount of $for amazon
prime that was cancelledYou need to contact your bank to find the status of the refund on September 25, 2017Here is the reference noREF* for your records. Regards,Mohammed G. Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you are receiving emails about the Prime and Amazon.I've checked and see that the email address with which you have contacted us is not related to AmazonWe do not send emails to an account which is not related to AmazonI would request you to contact our customer service via your Amazon account so that we can help you unsubscribe from the emailsAdditionally, here is the way you can unsubscribe from the emails.Please let us know by visiting this link:http://www.amazon.com/gp/help/customer/display.html?nodeId=468552Click "Customer Communications Preferences." On the next page you will be able to choose which communications you want to receive from us, and which ones you don't want to receive.It may take several business days to process such requests, and you may receive one or two additional e-mails before the unsubscribe process has been completedPlease keep in mind that it's possible these e-mails are coming from another website associated with Amazon.comUnsubscribing through Amazon.com won't unsubscribe you from e-mails from other Amazon websites like Audible.com.You'll still receive transactional e-mail, such as messages related to your orders or information about your accountThis also includes messages from third party sellers of the products in your order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this solution helps! We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

We have decided not to reinstate the seller's account and an email was sent to them informing them of this decision on 10/13/2016.
Thanks, Amazon.com - Seller Performance

Hello ***,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear your recent experience with one of your orders placed on amazon.comI apologize for the
inconvenience caused
I've checked your order# *** and see that this is placed with sold and fulfilled by third party seller "FRONT TOWARDS GAMER"
Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller
We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possibleThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer
I understand that this item has a pricing error with the same seller and hence the order was cancelled and you are not charged for it
Please note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships
Some banks may hold funds in your account for these authorizations even if the order is canceledYou'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders
I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:
- Settlement Verification Code for Credit card: ***
- Settlement Verification Code for Reward points : ***
Further, I've personally checked the conversations with supervisor and the customer service agent and see they have provided the same information for you and they confirmed that they cannot honor this item for the same price
I hope this information is helpful! We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with the Amazon Local orders.I wish I could take action on the ordersHowever,
I see that the orders were placed in a different account and for security reasons, we are unable to take action right away.I would request you to please write to us from the account where the order was placed so that we can go ahead and help you.You can reply to this email with the account email so that we can help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding dispute charges on the account.I've reviewed your correspondence
with our Account specialist team and confirm that you've provided necessary details of payment card to be charged on the order.As mentioned, If we charge you now, your card issuer resolves the dispute in Amazon’s favor, you could be charged twice.To avoid this, we will wait for your card issuer’s decision before trying any new chargesI suggest you to once check with your card provider about dispute chargedIf we are unable to resolve this matter with your card issuer, we will charge your card on file.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from AmazonThanks for contacting us, after reviewing previous cases from this seller we have been able to verify that our seller support team have provided the correct details to the sellerThe seller requested on previous contacts with seller support details on transactions that cannot
be calculate as there was not sufficient details from the product so we have advised seller that the fees may vary depending on the item category, price and weight.I have found the questions that I will explain on detail, as this is a not a support channel we will not provide seller confidential information 1. I want to sell a brand new engagement ringI read over the specs and believe I qualifyWhat is my next step? I have pictures, the appraisal and all applicable information about the diamonds.Jewelry is one of the seller central restricted categories, in order for the seller to request approval under this category please have him checking our requirements on the following help page:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Based on our policies the seller must have to comply with all the requirements, and his product subject to lab testsThis same requirements and ungating processes applies to all sellers on our platform2. I need more information about fees for sellingFor example, what is a simple way to find out how much I will be charged for an item I am selling?Please have the seller opening our revenue calculator; as previously explained on seller support cases the fees may vary depending on item price, weight and categoryhttps://sellercentral.amazon.com/fba/profitabilitycalculator/index?lang=...⇄ sold a book for with shipping set at $The total profit was $However, Amazon took $2.49, and it cost me $to ship itTherefore, it seems I lost money on the dealIs that right? How can I possibly make money selling a book that way?The seller will be able to estimate the fees by using our revenue calculatorI am considering Fulfillment by Amazon, but once again, the fee structure sent to me was far too complicatedCombined with the answer to question #2, how much more money will I lose selling an item through FBA?The revenue calculator will provide the merchant fulfilled order fees as well the amazon fulfillment order feeWhen I do receive payment for items, can it be in the form of a check? If not, how can I add a checking or savings account for my profit to be deposited into?At seller central we do not sent payment checks, instead we do require a bank account number to disburse the seller payments, for more information please visit our bank account help page:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_sib?ie=UTF...⇄ Amazon first settles your account balance days after you register your seller account, meaning that Amazon will either initiate a payment to your bank account or charge your credit card on your settlement dateSubsequently, the settlement process repeats every days.Payment will initiate the same day once Amazon concludes that it is no longer necessary to hold funds to cover chargebacks, refunds, and A-to-z Guarantee claims.After a disbursement is initiated, it normally takes up to to business days until the money is available in your bank accountFor more information, see Transferring Funds to Your Bank Account.Best regards

Hello ***, I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you recently had with the VISApromotion.I've checked and confirm
that we've added $Amazon.com Gift Card to your accountYou can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcAgain, I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the tablet.Since this
is a unique situation, I'm collaborating with our Amazon digital team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for this delivery mix-up.I do understand how frustrating this must have been to youI have
passed your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedback.First, I'll need to find the orderI should be able to do that if you can provide some information from the outside of the packageOn the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this:*** ** **I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "***") or the tracking numberEverything is case-sensitiveI can track the shipment with this information which will help for further investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com