Amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correctOn September 24, 2017, we sent an e-mail stating:Your textbook rental is due soonIf your rental is not dropped off at the carrier by the due date, you will be charged for a 15-day extension.Problems in Contract Law: Cases and Materials [Connected Casebook] (Aspen Casebook)15-day extension: $9.98Buyout Price: $155.10Then on November 27, 7:PM, we sent e-mail,Your rental of Problems in Contract Law: Cases and Materials [Connected Casebook] (Aspen Casebook) was due September 25, 2017, and we have not received itWe have charged you $for the itemIt is now yours to keepPlease do not return it to Amazon.Purchase Price: $203.97Rental Credit: -$48.87Total Before Tax: $155.10Tax: $11.24Amount charged to your credit card: $166.34If you would like to return the book, please return to us for refundFollow the link below to print your mailing label:https://www.amazon.com/gp/rental/***Pack the textbook(s) you wish to return, including the packaging slip, and apply the return shipping labelThe package must be dropped off with the carrier listed on your return label.It can take up to two weeks for us to receive and process returned packages, so if you returned the original order recently, it's possible that we haven't yet processed the returnOnce it's been processed, we'll request the appropriate refund to your credit card.Once you return the book please let us know when the package was sent.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
It seems the agent has not even read my complaint I will again list below after a brief summary of what has happened to me since Friday
1) Attached you may find the screen shot of my accountTwo charges of are posted on my account and no further on pending statusSo what agent said in his response is not accurate and true
2) Your agent, Taniesha D, without my consent and illegally used my Amazon store card credit card for setting up my prime account after my discover card for some unknown reason was deniedHowever, the agent immediately changed the method of payment once again to my discover cardThis happened after I reminded her to not use my amazon store card credit cardBut it was too late and I had already been charged two times for amount of $and four times for amount of 1.00.
3) Since, even after being charged, I could not benefit from my prime membership (read the message copied in the body of my complaint), I requested an immediate cancellation and refundAll supervisors at that time assured me that the charges are just authorization and would not be posted on my credit card accountI did receive cancellation emails and some of the agents sent me seperate emails confirming that I would not be charged at allI am willing to forward those emails in you want!
4) Today, I found the charges were posted ( see the attached)Upon my phone conversations with supervisor Michelle, she admitted that she has processed the refund for the subscription (I do have her email as well), Which by itself it means that Amazon received the fundShe also requested for overdraft fee for me as a sign of curtsy.
5) Receiving and email from Deepayan, Amazon.com agent, I contacted once again and talked to RyanHis statements were inconsistent with Michelle's, indicating that I should dispute the charges on my account via synchrony bankI proposed my desired resolution as well which he promised to pass it for approval
6) Now I received a new email from Sharanya Rregarding to this matter
Firstly, I would like to discuss this matter over the phone as I emphasized on my phone conversation with Ryan as well as my Revdex.com complaint
Secondly, I ended up seeing $posted on my account because the inexperience ofAmazon's agent who used my amazon store card without my consent twiceSo I will not pay off this and will wait until it will be settled through the disputeIt normally takes days for disputes to be processedAnd I need to pay off this soonAmazon should hold itself accountable for its agents' mistakesAmazon should either pay off this or compensate my APR fee equal associated to this amount for two months until the the charges are removed from my account.
Please be advised that The charges are on my amazon store card not my discover cardThe salutation as described by Ryan is a Limbo which created by amazon.comI am not responsible for paying off while Amazon made the mess
I look forward to receiving a call from you to discuss the possible scenariosIt is still not clear to me who is responsible if synchrony bank won't approve my dispute
Sincerely,*** ***

Hello,I'm Madhavi l*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery of the order #***.I've reviewed your
communication with our customer service and see that you've already received the orderAnd one of the item Cellucor CPre Workout Supplements with Creatine you received was used oneI'm sorry about thisIt's certainly not our intention to ship used products to our customers, and we'll investigate the origin of this problem.In this case, there is no need to return the used itemFor safety reasons, we are unable to accept items purchased from our health storeYou may dispose the item at your conveniencePlease be assured that you won't be charged again for Cellucor CPre Workout Supplements with Creatine.I see that refund was issued to your VISA on October 4, for $In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:***If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at ***Please include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Greetings,Thank you for your timeThe e-mail provided by the customer is currently not associated with any Amazon ServiceIn order to review the actions and the account associated with this sale, the customer will need to reach out to the Seller Support team from the e-mail associated with their
selling accountI apologize for the difficulties this creates, but with out this information our teams will not be able to proceed forwardThank you for your understanding

Hello *** ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service teamI'll make sure to pass any training opportunities to my colleagues at Customer service.For some very popular Deals, you may see a "Waiting in line" message for several minutes after you click "Add to Cart."For all Deals, we'll verify eligibility on a first-come first-served basis before applying the promotional discount to an accountWe'll keep your place in line and process Deal requests in the order they are received.If promotional discounts are still available for the item when we get to your request, the item will appear in your Shopping Cart and you'll see the status on the deal change to "Claimed."If all promotional discounts are claimed before we get to your request, you'll be able to join a wait listIf other customers do not complete checkout, the deal will be made available to the next person in lineIf the deal becomes available for you, a pwindow will appear with instructions for claiming the deal.As mentioned, we cannot honor a Deal promotional discount after it expiresI hope you'll be able to take advantage of another Deal in the future.It's important for us to know how customers react to all aspects of shopping at Amazon.com, and I've passed your comments along to the appropriate people in our company.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the closure of your account and I apologize for the inconvenience.I've
engaged our account specialist team for an investigation as to why this has happened and I'm personally following up with themI'll get back to you with an update in next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry for the inconvenience this has caused.Marketplace items sold by sellers aren't shipped by Amazon.com, and shipping is only offered at a per-item rateAs mentioned by the seller, you'll need to select free shipping while placing an orderI see that you've placed the order with Second day air shipping methodHence the shipping was charged for the order.You can view and print an invoice for your orders through Your Orders page (http://www.amazon.com/your-orders) and clicking on the "View order details" linkHere's a link to the invoice you asked about:https://www.amazon.com/gp/css/summary/print.html/?&orderID=***For more information about the seller shipping charges, visit our Help pages:http://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&ma...⇄ mentioned, you can send the seller an e-mail through our website as they are ready to offer you a refund of $72.53.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,It appears that someone might have gained unauthorized access to this seller's accountWhen this is reported to us by the seller, to protect them, we immediately investigate and put their account on hold while investigatingThe investigation was done on 03/23/and we
have re-opened the seller's account.Before closing a selling account, there are a few things we look at and want to confirm with the seller, for this reason, they must contact us directly by phone or email from their selling account.Regards,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Amazon.com Gift Card order which was not received by intended
recipient.I've researched your Amazon.com Gift Card order and found that it may have been used by someone other than the intended recipient.As mentioned earlier by our CS team, I'm not able to resend the gift card or refund the order.To receive a refund, please contact the bank that issued the credit card used to purchase the gift card and dispute the chargeThe bank will send paperwork for you to sign to verify any unauthorized chargeYour bank will then pass the appropriate paperwork on to us.Note: The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicableWe are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission.The terms and conditions for Amazon.com Gift Cards are posted on our website here: http://www.amazon.com/gc-legalPlease review that page for the most up-to-date information about using gift cards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment regarding your order for "Fire Kids Edition Tablet".I've checked your
correspondences with us and see that we had sent out the replacement for this Tablet on November and it will be delivered to you on December 5.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your order.I understand that you had an overdraft fee and also the item
wasn't delivered.I've requested a refund of $to your card for the overdraft feesThis refund should go through within business days and will appear as a credit on your next debit card billing statement.Regarding the order for ( x Just Play Kitty Surprise Plush, Gracie ), When you have placed the order, the estimated delivery date was Thursday, December 8, - Saturday, December 10, The order was shipped on December 7, The order was charged on the day when it shipped.In future, I would request you to make sure the funds are available until the order ships since the order can be shipped at any time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Amazon is not owning up to the problem of being used by 3rd party sellers to perpetrate fraudulent activities on their website and at least as a starter not honoring the the sale which was executed under online retailer's umbrella using online retailer's platform; as if it would have happened once then I could have ignored it, but have been defrauded more than once on Amazon website by third party sellers, this time just giving the refund back is not enough anymore.Being an Amazon for so long (sadly that I was still very rudely treated and dismissed), I am willing let go two out of the three orders that I placed on Amazon.com in good faith and with confidence; but only way Amazon can to fix the problem is by accepting that I was scammed on their online store by 3rd parties (at least twice already) and own the issue to resolve it by at least honoring the one of the order placed (order # *** for the Linksys ACDual Band Open Source WiFi Wireless Router (WRT1900ACS)) as a first step in the right direction; and then continue to follwith me to assure that such scamming activities are being addressed for me to the point where I feel confident to shop on Amazon.com once again with notion that Amazon Customer Service will not repeat the horrible dismissive CS treatment again and will not simply shrug off its customer concerns by just simply doing the refunds and then walking away from the underlying problem in the manner it was recently done to me.Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for how your recent experience with us has turned outI understand you are upset.I understand the
frustration you experienced after contacting our Customer Service teamI'll make sure to pass any training opportunities to my colleagues at Customer service, Who promised phone calls but never did.Upon checking I see that you had trouble redeeming a deal on Prime Day and you faced an error adding amazon echo to CartOur Deals Team is still identifying affected customers and will be notifying them via e-mail soon with more information.Thank you so much for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the delay in the delivery of your Prime eligible orders.The
vast majority of our orders are usually delivered well within the expected delivery time; however, in a few instances, events beyond our control can cause unforeseen delaysI understand how upsetting this experience may have been and I regret the disappointment this may have caused.Although we won't be able to provide you any compensation beyond the prime extension or the $prime credit, please know that I've forwarded this information to the appropriate teams, so they're made aware of this situationThis will ensure a thorough investigation takes place, and preventative steps are taken in the future.I encourage you to view the terms and conditions of use listed here:hhttps://www.amazon.com/gp/help/customer/display.html/ref=footer_cou?ie=UTF...⇄ aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Amazon has chosen to merely respond to one-half of my actual complaint, and even then, not fully I listed a myriad of issues regarding my Amazon experience, and they were not solely limited to those issues with my seller account.
I am aware of the restrictions placed on Amazon sellers and I vehemently object to any notion that I had no intention of filling my orders as they had been placed In fact, I shipped all of my goods to Amazon directly- and it was Amazon that fulfilled any orders placed BECAUSE I PAID THEM TO DO SO I paid for Amazon to ship out my goods in order to avoid any issues or allegations that items were not timely in delivery to the purchasers
As to the second issue in my original complaint,
"Amazon locked me out of my paid Prime membership account as well- and I pay an annual fee for that! Additionally, my Audible subscription- which I also pay for monthly- had a substantial balance in it...and Amazon has seized that as well! Not once has Amazon returned my many, many calls."
there is simply no response provided by the company whatsoever
Clearly, I am dissatisfied with this response Had an Amazon representative merely reviewed my account, they would have seen that it was Amazon, not I, who provided both the listing information and the delivery to customers and that it would be logistically impossible for me to be responsible for non-fulfillment of any goods, as they claim in their response Further, the fact that they have again refused t even address the second part of my concern, that they have stripped me of services for which I have already paid, is an indication of this company's failure to make even the barest good faith effort to settle this disagreement
Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that you received an incorrect item from the seller "Book Depository US " of the order
#***I understand you'd like to be refunded.I've checked your correspondence with the seller "Book Depository US" and see that you've contacted the seller and filed an A-Z claim, which was the right thing to do at the momentI see that you file an A-Z claim for an amount of $on September 5, 2015, at12:AM (PDT).However, as the seller issued a refund of $to your payment card on September 7, 5:AM (PDT), we've canceled the A-Z claim and sent a confirmation email about the cancellation of the claim on September 7, 8:AM (PDT)It takes 2-business days for the refund to be processed, excluding your bank's processing time. A refund confirmation email was sent to you on September 7, 8:AM (PDT).Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to ***@amazon.com if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I feel this is a generic response to my situationEvery retailer I have ever had experience with has exchanged an item for a different size without requiring me to pay additional moneyI think it is poor policy and to receive such a generic response without addressing the issue, I do not accept.Sincerely,*** ***

Amazon is claiming to have 'resolved' the issue by giving me the service, but charging me full price. This was done outside of Revdex.com and Manikant when I filed a complaint with another agency Amazon claims they will credit back the amount every month, though I haven't seen this as of yet. It also isn't honoring the promotion they ran since they do not provide valid codes and it seems to be systemic, but others do not know to whom to seek for help I'm not sure how best to proceed. I'm very frustrated that this very large company is not advertising honestly nor is providing friendly or useful customer service. From the response, Manikant still never offers a resolution. "Just you the code that never worked" or "it was resolved" isn't going very far. Neither solution worksas I mentioned, the "patch" solution I got doesn't help anyone else. Worse yet, they are not truly honoring it, either *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent order #***I've researched and see we've already processed a full refund on your order in the amount of $($21.11+$27.69) on July 29.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/I see the order was split into shipmentsFor this reason, you've been charged to your card for the first shipment.I've forwarded your comments to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers.It is always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and plays an integral part in our quest to provide the best possible serviceWe take this kind of feedback seriously as it is valuable to us in helping us to continue to improve our program.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.com http://www.amazon.com ==========================