Amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the refund for your orderI've checked our records and I'll clarify it to you.I
want to confirm your account is not closed it is still activeRegarding Prime MembershipIt is activated on your account on August 11, as one month free trail which ends on September 10, but as the prime been extended by one month, your prime membership automatically ended on October 11, If you'd like to subscribe to Prime Membership you'll be charged now.Regarding refund for "Amara Organics Vitamin C Serum for Face 20% with Hyaluronic Acid & Vitamin E, floz." I see this item is returning to seller because it is damaged in transit as it was sold by "Amara Organics" refund is processed to your payment methodOn checking the order, I see this shipment contains more items which was divided into 2nd shipmentFor this order Gift Certificate and Bank Account both were appliedAs per Amazon Policy if you've gift certificate when you place an order first balance will be deducted from your gift balance later from your Bank Account/Credit Card/ Debit Card and when credited for the same order the amount will go in the same way the charge was applied for the order.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/For this item $is been deducted from your Gift Certificate so when refunded for the same, the amount was added to your Gift Card Balance it will not be credited to your Bank AccountUnfortunately, we are unable to change your refund to credit card due to credit and debit card regulations.For your reference, Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click ordersTo learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because:
I cannot manage to send you the pictures hereIt gives me an error messageAmazon keeps blaming the vendor but I did business with Amazon and I expect answers from them.
Sincerely,
*** ***

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you have been getting charged for *** Basic (EN) subscription from June every
month
I've checked your amazon account and see that you are subscribed to *** Basic (EN) free trail for days on June 5, and this subscription was auto renew enabledI see that we have sent an email confirming the same on June 5, 3:PM (PDT) and provided instructions to disable the auto renew option if you do not want this to be renewed
However, I see that the auto renew option was not disabled and hence you are getting renewed automatically every month starting from June 12, and getting charged for the subscription until you contacted our customer support on October 28,
As it was charged few months back, the option to refund the subscription was disabledSo our customer support agent has cancelled the subscription of *** completely and made an exception for you and issued the same refund of $on one of your recent amazon order# *** on the item "Lacie 9000438U 2big Thunderbolt Pro Dual-Disk Hardware RAID 8TB"
I apologize for any misunderstanding or inconvenience caused for you regarding this issueI can see that you have contacted our support mentioning that you have not requested this refund
I'm sorry that our customer support agent should have explained you in clear about this before they process the refund on your orderThis was the refund we have processed towards your *** subscription
As the refund of $was issued on your order, I believe this issue is resolvedThanks for understanding us
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about it's current closed status and would like to
transfer the Gift card balance of $to other account. While I know you're disappointed with our stance on this matter, I want to assure you the responses you received from our Account Specialists is correct.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreementI'm sorry, but our privacy policy prevents us from providing information regarding these other accounts.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon has not fully reinstated the items that have had complaints contrary to what they have stated
Sincerely,
*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you no longer have access to your device.I've reviewed all your communications with us and I do understand
that refund has been processed to your device which delivered later.Please do understand that as per tracking information it shows that November 28, scanned as lost by carrierWhen something like this to prevent any unauthorized use, we process refund for the device and we deregister this device.As a result, we're unable to register the device to your Amazon accountIf you prefer to register device to your account we need to charge back refund which was processed to your payment method.In order to provide permission to charge back your payment method, please contact our Alexa Customer Support so that they can able to help you with this:By phone:https://www.amazon.com/clicktocall-alexasupportBy email:[email protected] feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched and see few items are still available for $If the item price range is from
$19.98-72.03, it means the price of the item starts from $I hope you'll understand our limitations in this regard.Please know that sellers on our website are allowed to sell items at any price they feel is fairHowever, we do have rules sellers must follow:http://www.amazon.com/gp/help/customer/display.html?nodeId=1161272I've also forwarded all your comments as a feedback to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: ***
I am rejecting this response because:charges were once again taken from my accountOn 2/21/2018, $was returned to my account, but on 2/22/2018, $was taken from my account AGAIN without reasonAfter I complain and money is returned to my account, within days I have been charged without approval
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:my concern was NOT with the delay of the item but with the inability to cancel the item I tried at least times to cancel the item and each time I was told it could not be cancelled because it was too far advanced into the shipping process That shipping process is now mos old I posted the problem on Facebook, more than once, and Amazon was unresponsiveO Feb I finally talked to someone and was told the item would be cancelledTwo weeks later I got an email telling me the item would be delayed So clearly the order was not cancelled It is also impossible to get a phone number to talk to a real person I cannot do business with a company that does not respond to their customers and cannot cancel an order after waiting months for delivery
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with the $refund and I appreciate you taking the time in
bringing this to our attention.Please be informed that we cannot change your refund to another credit card due to credit and debit card regulationsIf you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.However, I see that our customer service made a onetime exception and issued the refund in the form of an Amazon.com gift card.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account and I appreciate you taking time in
bringing this to our attention.We believe that an unauthorized party may have accessed your accountTo protect your information, we have:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.I've checked and see that our account specialists have already issued a refund of $and you are concerned regarding the refund for the remaining amountI've reached out to our internal team for an investigation and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello, we have looked into the issue and issued a full refund for this order. In summary, we have taken the action requested by the buyer and has issues a full refund. Sincerely,Ajith

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the Spam emails you have been receiving.To help you with the issue, I've reached out to
the internal team to look into this issueThey will investigate this issue and take appropriate actionPlease don't worry, I will personally follwith the team and update you as soon as I have an updateI would request you to wait for business days for an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn about the warranty for the Fire tablet and understand that you would like a refund as it is not
working.I've
checked and found that the item has a days limited warranty and one
year extended warranty which you need to purchase separatelyHowever, I
see that no extended warranty was purchased.To help resolve
this issue, I've contacted our digital team and would request you to
allow me 2-business days so that I can get back to you with an update
on this issue.I appreciate your patience while I continue to work on this issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Greetings from Amazon.com,Thank you for you inquiry, and we are sorry if you have felt belittled or demeaned in your previous contactsThere is currently no Selling on Amazon account under either the "p***@***" email address or the "(*** ***" phone number supplied by *** *** in their correspondenceIf they do desire a Selling on Amazon account, they can sign up by going to ***, and clicking the "Sell as Professional" or "Sell as Individual" buttons on the page.If *** has any questions on the Selling on Amazon service or assistance registering for the account, they can contact our Seller Support using the form available here:***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you.Sincerely, *** ***
*** ***

Hello,We are unable to grant the claim in buyer's favorThis is because buyer did not use the signature service for returning the item and seller for this order confirms that no return has been received.In Summary, we are not able to grant the buyers request.Sincerely,

Hello, I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I'm sorry to learn that you have received defective/damaged itemSince the item was placed in January and the return window was already passed, it cannot be returnedHowever, To help you,
I've submitted an A-to-z Guarantee claim on your behalfYou will
receive an e-mail from our A-to-z Guarantee claims investigation team
within hours.Processing should complete within 1-weeksIf
approved, your Guarantee reimbursement will be credited directly to the
same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found at: https://www.amazon.com/help/a-to-z-guaranteeFurther, Regarding the recognition of the item, You can recognize whether or not the seller is Amazon.com in many ways: --The item's detail page will say "Ships from and sold by (merchant name)."--The seller's name will be displayed during checkout.--If several different sellers are offering the same item, the "More Buying Choices" box of the item's detail page will list each seller.The
condition of a seller's item can be viewed by clicking the "used,"
"new," "refurbished" and/or "collectible" on the item's detail pageFor
a description of what these conditions mean, visit:www.amazon.com/gp/help/customer/display.html?nodeId=1161242I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Complaint: ***
I am rejecting this response because: Once again I have not been provided with any tangible information that explains why my order was cancelledAs with each time I contacted Amazon, I have been given a different story as to the cancellation. I will not accept the latest story that I purchased under a different account. I DO NOT have a different account! I HAVE NOT used a different accountI HAVE NOT received any Echo Dots from prime day! If there is a different account then I want that information. It's that simple. I want to know who is fraudulently using my name and I want it to end. It is extremely convenient for Amazon to give me another excuse and then tell me that they are unable to back that up. What is better is that I am then told that they can no longer "assist" me. I have yet to be assisted. I want my order fulfilled and I want an apology from Amazon for ignoring, providing information, poor customer service (promised call backs that never happened), and the accusing me of using multiple accounts to skirt the system. I am offended!!!
Sincerely,
*** ***