Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #***
and I appreciate you taking time in bringing this to our attention.I understand that the item you received was defective and the seller couldn't assist youI see that the order was placed with heather peloquin, a seller on our websiteThe A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your A-to-z Guarantee Claim was filed on September 14, for order #*** You can see the most current status of your claim at the link below:***Processing should complete within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:***I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the orderFor more information about rating a seller, please visit our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon.com already verbally committed to reversing my difference in shipping cost on 5/9/as explained to me by an Amazon.com representativeI expect more than a response like this from a company like Amazon.comI am very disappointed.
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue had with the order placed with the seller, Spreadshirt USA.I've submitted an
A-to-z Guarantee claim on your behalf.Processing should complete within a week or of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.Information about A-to-z Guarantee claims, including processing times and how to check your claim status, can be found here:***We look forward to seeing you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***
I am rejecting this response because:***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The business is offering a partial refund for the item that was delayedA FULL refund was already requested and processed for the item however could not be issued until the item was refused at deliveryThe business refuses to take full responsibility for the item being delayedMore importantly the request of refund in my complaint is for the Prime Membership which I pay monthlyI am still seeking a full year worth of refunds for this service NOT the item I am already due a full refund forDelivery of the item was refused todayThe business should not mislead customers with guarantee delivery datesIf the person reviewing the complaint would have properly researched the issue before responding they would see the issue is with the service they claim to provide not the item itself which is no longer needed and was purchased elsewhere.
Sincerely,
*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our correspondence with you and I'm so sorry to hear about the experience you had when you contacted us about the issue with two step verification process.I see that my colleague mistakenly uploaded a different responseI apologize for the inconvenience this situation might have caused to you.Regarding your issue for the two step verification, I wanted to let you know that we're still researching on this with our team.It usually takes 3-business days for this sort of research, but in this case it's taking a little longer.We'll be in touch shortly with a resolution for youThanks for your patience.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the recent issues you've had with Amazon.comThis is certainly not
the experience we would want our customers to have.To get this resolved for you, I've resubmitted a refund of $for the Verilux Original Natural Spectrum Desk Lamp, to the original mode of paymentYou'll see the refund of $on your credit card statement in the next 3-business daysSince the order was partially paid by gift card, the gift card amoun $will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Further to your correspondence, I've looked into your account and verified that a free trial membership to Amazon Prime was activated from this account on December 10, 2016; however, your credit card was not charged when you signed up and I've resent the confirmation email for your referenceTo ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of the trial period, we'll automatically upgrade your trial to a full 12-month membership at a cost of $99.00, plus any available taxesI'm sorry, you weren't aware of thisHence, I've canceled your Amazon Prime membership.You'll receive a refund of $for the Amazon Prime membership fee within 3-business days as a credit on your statement.I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.gAudible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to initiate Textbook Rental returns and will remain responsible for outstanding rentals.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.).-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.--We will delete your customer profile as well as all your reviews, discussion posts and customer images.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account:https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=acc1Again, I'm sorry the service we provided was not up to the usual standards you've come to expect from us at Amazon.comI hope you'll give us another chance to prove the high quality of service we normally provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi l*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us regarding refund of orderI'll be sure
to pass your comments along to the appropriate people on our Customer Service team.I checked your account and confirm that our billing team has issued refund of $in the form of gift card funds.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:***Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the recent issues you've had with your Amazon Mechanical Turk account.After
reviewing your account, the decision was made to reopen your Amazon Mechanical Turk Requester account it at this time.You can now access your account and continue posting HITs for Workers to completeKeep in mind; you may want to view our HIT posting rules to ensure that these HITs do not violate our policiesThese HIT posting rules can be found here:http://www.mturk.com/mturk/help?helpPage=policiesIf we find that your HITs continue to violate our HIT posting rules we will then remove these HITs from the site and you will risk your account being suspended again.Thank you for your participation in Mechanical Turk.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,We have reviewed the buyer's claim and the information you provided for order *** The seller is responsible for the claim because the item sold was materially different than the item advertised on the product detail pageBecause of this, the buyer is entitled to a full
refund.We understand the seller may not agree with our decision, but the A-to-z Guarantee claim will remain unchanged.To avoid future A-to-z Guarantee claims, we request the seller to review their listings and make any changes necessary to comply with our Product Detail Page Rules and Condition Guidelines.We do our best to ensure Marketplace listings are accurateHowever, it is the sellers responsibility to check the item listed exactly matches the detail page.Sincerely,

Complaint: ***
I am rejecting this response because:As mentioned before and as it is documented in the chats with Amazon customer service, THEY OFFERED the reimbursement of the electrician coming to install my lamp because they kept promising that the items would be delivered the next dayThey promised that days in a rowThey also said that besides the electrician "trip" fees, they would let me keep the bulbs and they would reimburse me, which didn't happen eitherThey did refunded me for the bulbs but they never arrived, so I had to order them again, so I'm asking them to keep their word on that too and refund that second order. All this is documented on the chats that me and Amazon have savedI'm not making this upI'm also attaching the electrician fees.All I needed from them was to be a little more sympathetic about the whole situationIn the last couple of chats they were just rude and one of them even left the chat in a very rude manner.The electrician fees were $that I had to pay out of pocket (because of their fault)They reimbursed me $50, and after the claim an extra $so, I'm asking for the remaining $and also for the refund of the new order since the original one never arrived
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they have not resolved the issueI still have a fraudulently sold radio that is not functioning appropriatelyIf this was not sold fraudulently I would understand the application of the policyI had the radio installed under pretense and would now need to pay to unistall it in order to return the productThis means that I would be out of pocket around $and have nothing to show for it except a bad experienceI don’t make it a custom of giving away moneyI need an alternate solution that compensates me accordingly.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The response does not address my complaint Amazon has withheld my money I submitted for payment to sell on Amazon for a month I wanted to cancel any application I had with Amazon and I want my money back They have refused to give me my money back even though they denied me services I paid them $and they stole it from me basically.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Because Revdex.com had the vendors contact information I contacted them directly and resolved my issue They issued a refund But no where on their website was a phone number or email address to contact them It was only reviewing the Revdex.com complaint I saw the phone number Thanks
Sincerely, *** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent gift cardIt's disappointing to hear our
customer service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.About the refund, I've forwarded your information to our billing department for further research and issue a refund (if required)We'll write back to you as soon as we have more informationThis usually is within 2-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.However, I will personally follthe status of your refund to ensure that this issue is taken care of so that you do not have to contact us againI will get back to you on June 9, to check the status of the refund with you.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding warranty of the item " Lumex Walkabout Lite Four Wheel Rollator, Pink "
for your order #***.I've reviewed our previous phone call with you, and I'm very sorry about the incomplete information you received.As per product description of the item, item is Backed by a limited lifetime warranty! I apologize as this wasn't clear.However, I see that our CS team issued a promotional credit of $on your account as an compensation for inconvenienceI also see that a new order #103-0818665-has been placed for same item and promotional credit has been applied on it.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, While we appreciate the seller’s interest, we are unable to provide information on our investigation methods.After a thorough review of their account and all information they have provided, we will not be reversing our decision.Sincerely,Merchant Review TeamAmazon.com

Complaint: ***
I am rejecting this response because:Amazon provide an address for the seller on 10/and 11/When trying to ship the product back to the seller at the addresses provided by Amazon the United States Postal Service informed me that the addresses where not valid and would not accept the packageAmazon then provided a third address on 11/The item was shipped with tracking and insurance causing me to incur an additional expense of $The US Postal Service returned the item to me stating it was undeliverablePlease see attached emails from amazon and myself concerning the fake addresses provide by the Amazon/sellerI was unable to attach my other files to support my claims (2nd email to Amazon regarding the 2nd address provided, scan of the receipt & returned package from the 3rd address).Amazon refuses to acknowledge that, had I been provided a valid address, the product would have been returned within days of receiving the productThis is an attempt on Amazon's part to justify their failure to protect their customersIt is also clear that their A-Z Guarantee is a fraudulent attempt to have people feel comfortable using their siteAmazon obviously makes every attempt to NOT protect their customersThis is supported by the fact that they refuse to honor their guarantee stating I have not returned the product even after they have been provided with proof that I have made THREE attempts to do soIt is also supported by the fact that the seller is still scamming customers by selling on Amazon's website.It is apparent that the fraudulent company, that Amazon is still allowing to sell on their site, knows Amazon's policies and is using them to further victimize Amazon's customers
Sincerely,
*** ***

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to hear about the experience you've had with our Kindle Customer Support team and
problem with your wife's KindleI'll be followiwith our Customer Service Management to ensure appropriate coaching and training is provided to avoid situations like this in the future.Also, thanks for letting us know that restating the Kindle Fire has solved the problem and the books have been re-appeared on the Kindle Fire.If you've any problem with your Kindle device, you can reach Kindle Customer Support via phone or chat by clicking one of the links below:To contact us via phone:http://www.amazon.com/clicktocallTo contact us via chat:http://www.amazon.com/clicktochatOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:I am fully aware of that situationIf you had read the complaint I had posted, you would understand the reason.Sincerely,*** ***