Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn of the problems you had with pending refundI understand how frustrating this must be.Considering the amount of time which has passed, we have escalated to our payments department to see why the refund didn't went throughI see we processed your refund on August 25, at 5:AM (PDT) in the amount of $In most cases, once a refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***If you don't see the refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Previously i've had adjustments made through orders bought from amazonNot only that the representative straight up told me to do an return and buy back which is really unprofessional
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service team about the refund for
your order ***.It's disappointing to hear our customer service team wasn't able to resolve this concern for youI've reviewed your previous correspondences with customer service and rest assured I'm using this opportunity to provide training and feedback to customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team.I've checked your order and see that we've initially issued a gift card refund in the amount of $on October 29, This excluded the return shipping charges of $for your return.I see that you've contacted us to issue the refund on original payment method instead of gift cardHowever you've used the amount $gift card balance on order #***.I've contacted the appropriate department and can confirm that we've issued a refund of $to your original payment methodBelow are the details:Refund of $on November 20, and $on November 22, on this order #***Another $refund against Order # *** on November 20, 2015.Our system indicates that the refund is completeYou'll be able to view the completed refund here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***http://www.amazon...⇄ this time we ask you to check back with your bank for a refund confirmation and write back if you don't see the amount in your account.This refund should have appeared on your next statement after November 22, If you don't see the refund, you may want to contact your bank to ask about its status.I hope this information helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you were charged for prime monthly membershipPlease allow me to assist you in this
regard.I've verified your account and realized that there are no charges associated with prime recently.Please write back to us from the account that in which you noticed prime charges, so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account.I've checked with our Account Specialists and see that
your account is on hold since the card holder has disputed the charges for numerous ordersAn email has been sent by our account specialists to your email address on Wednesday, February 15, 2017.As per your email I see that you have confirmed that the card holder is your relative and you don't want to take any actionUnfortunately we are unable to take action on the account until unless the amount which has been disputed is payed back to Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us.We expect all our customers to get
courteous service and we're upset when this doesn't happenThis is certainly not the experience we've designed for our customers and I'll be sure to pass your comments along to the appropriate people on our Customer Service team.Regarding your order for the inversion table, I was unable to locate any order you're referring to.Please let us know the order number and If you know the e-mail address from which you've placed the order, write from that e-mail addressRest assured, once we hear back from you we'll take appropriate action.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello, We have closed the buyer's claim for order *** because the buyer did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.To learn more about eligibility time frames, the buyer may visit the ?A-to-z Claim Time Frames? section of the A-to-z Guarantee Help page on our Amazon.ca site (http://www.amazon.ca/help/a-to-z-guarantee).Although we understand the buyer's position, we stand by our decisionWe cannot give the buyer any more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding review posted for item " Canon EF 24-70mm f/2.8L II USM Standard Zoom
Lens ".We try to encourage our customers to give their honest opinions on our products while staying within our guidelines.Please do understand that your review should focus on specific features of the product and your experience with it.We encourage you to revise your review and submit it againWhile we appreciate your time and comments, reviews must adhere to the following guidelines:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with our customer service teamI understand that you're upset.In this
case, I've checked your previous correspondences with our Leadership team, and I've to say that we did not live up to your expectations this time around and we profusely apologize for these circumstances, and will make sure that this isn't repeated in the future.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is providedWe expect all our valued customers to get courteous service and we're upset when this doesn't happenThank you for bringing this to our attention.If you've any issues, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholeBest regardsFazeelAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The half-literate amazon.com Third World staff members are either unable to understand the real nature of this issue, or choose not to understand it.amazon.com's corporate stance on "customer service" is summed up with this line in the email: "any further inquiries on this matter will not receive a response."
Sincerely,
*** ***

Greetings from Amazon
Thanks for contacting us
Please notice that no actions can be taken from our end as we cannot validate the account information to determine if the requester does own the real or fake accounts
I suggest the requester to contact seller support
validate both accounts request a password reset to the one that need to be close and follow the regular steps to close the account; as well to contact our seller performance team at their email *** to report this situation and avoid actions against the real account

Hello *** ,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the trouble with your recent order
#***. Upon checking the tracking of the order I see that the order was delivered on guaranteed delivery dateIf you're not satisfied with the item which was delivered to you, you can definitely return the item for a refund. Since your order (#***) was placed with BestChoiceproducts , a seller on our website, you'll need to arrange a return through the Online Returns Center (http://www.amazon.com/returns)The Online Returns Center walks you through the return process and will provide you with a return mailing label to return the item to the seller. We will only be able to process a refund when the item is returned. We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:this was a theft and amazon knows itI don't know this thiefs address or city or town where he resides, this is letting a thief get by itI don't understand why a company would condone this action on one of there own gift cardsif nothing else give me his full name and address so I can pursue criminal action against him, it was their customerno this answer is not acceptableyou just plain don't care, that is just plain being sorry, I know I am not the only one this guy did this too and he will keep on till he is stopped.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with the cancellation of your recent ordersWe regret
the error that resulted in an incorrect price being displayed for the itemsUnfortunately, in this case we were unable to honor the incorrect price, and your orders were canceled.At any given time, despite our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping procedures.I'm very sorry that this has been a disappointing experience for youWe appreciate your patience and understanding in this regardPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problems you've had with your order for Beats Studio Wireless Over-Ear Headphone - Matte
Black.Further to your correspondence, I've reviewed your account and see that as per our Account Specialist Team, your payment card has been charged as we have not received the returns of the Beats Headphones that was delivered to you.I've also included the link to compare the total weight of the package when it was shipped to you, to the weight of the package when it was delivered.***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to issue any refunds in relation to this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: my Name is *** *** *** ! I did Not sign *** ! Nor would I ever periodThis is a Scam!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:it is innacurate.I shall accept, but NEVER requested a full refund of $18.42. I ordered, paid for, and was shipped THE one of the yeast, NOT two, at the price of $9.21, yet I was charged for two ordersI only wanted the repayment of the overcharge for the $The company refused to repay the over charge of $9.21, and also refused to ship a second order (which I DID NOT order in the first place) There is something very wrong with this company and the way they are doing business theough Ammazon, read the other reviews. Thank you for the full refund, which I never requested. I do consider this unfortunate matter closed after my many, many, many emails to Amazon, and the shipping company.
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your Prime Membership.In order to help you in this, I've reached
out to our billing team to check status of your refundWe'll write back to you as soon as we have more informationThis usually is within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greeting from Amazon.com,It appears that this seller has reached out to the Fulfillment By Amazon Sales team to resolve thisThey are currently looking into the seller's credit request and will communicate with the seller directly when to expect their credit.Regards,