Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like the other "Mini Smart Self-balancing Two-wheel Electric Scooter with LED Light" to be
refunded.I've checked and see that an A-Z claim is filed and claim has been received and is being investigated, please know the claim will take 1-weeks to be processed, sometimes the claim is processed earlier than 1-weeksYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***I'd also encourage you to read though the following tips from the link below:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Revdex.com:It only took several hours and multiple repreaentaive and finally a Revdex.com complaint to get this resolved, but at least it finally is fixedIt should not require such drastic measures for businesses to be able to serve their customersWho do they think keeps them in business?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: I can't close the Revdex.com complaint because this is something I've heard over and overPlease do contact the billing department but as of today, I've heard nothing from Amazon billing departmentMy bank said they would need written proof that a refund was issued and how and when it was issued by AmazonIm truly not trying to be difficult hereI've been a very very longtime customer of Amazon and have spent thousands and thousands of dollars with Amazon through many yearsFrankly, I'm a little stunned at how far I'm having to go to get a refund that is clearly due to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Amazon's rep Marya did not do anything to investigate the issue, address the problem, or contact Customer Service She only sent the standard dismissive email so payment is being withheld
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:I do not want to order anymore from AmazonI want a full refund of my Amazon Prime and the orders I did not receiveYou have my email address so you have access to my accountBut please see attachments for the order numbers
Sincerely,
*** ***

Hello ***,I'm V*** Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delayed Prime order #***Please understand that
as an online retailers, we have to rely on shipping carriers to deliver the itemsEven though if we are shipping the items from our fulfillment centers on time, it is becoming late or lost at the shipping carriers.I've checked your order and see that it was being returned as undeliverableUnfortunately, because of the huge packages we process each day, it is impossible to identify such packages and reship them againNonetheless, I've forwarded your comments as a feedback to our shipping departmentYour comments and suggestions will help us improve our store and offer better service to our customers.Further, I see that a full refund of amount $for both the items was issued to your original payment methods used on this orderAs the order was partially paid with $gift card, it has been returned to your gift card balance which will reflect on your Amazon.com account within 24-hoursThe remaining amount of $has been issued to your Discover card and this will get credited in the next 3-business daysOnce processed, you'll also be able to see the refund request here:***If you still need the items, please reorder the items with one day shipping with fulfilled by amazon and write to us with the new order number so that I can be able to remove the shipping costs to makeup for the inconvenience.***, you have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Y.V***Amazon.com

Complaint: ***
I am rejecting this response because: I should not pay ANY restocking or other fees because I requested to cancel this order over hours before it actually shippedI also NEVER RECEIVED THE ITEM - the truck driver called me complaining he couldn't find a place to park and I refused the shipmentI never once even SAW the packageI demand my full money back
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:When I placed the preorder the item was not out of stock as Amazon is claimingAmazon cancelled the preorder after they later found out that they could no longer fulfill the order as promisedThis is completely different than what their response suggestsAlso, Amazon should be able to obtain the item from a different supplier
Sincerely,
*** ***

Hello from amazon.com,We are unable to take any action as of now as seller has not represented the casewe are waiting for seller's representationwe will communicate our decision accordingly to buyer. In a summary we are unable to take action which buyer has requested as we are awaiting
representation from seller and yet to decide on this case.sincerely,

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous
correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.This is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.We value your feedback and realize your experience reflects on our company as a whole.Since your order was placed paid with points, it will be refunded to your points balance and will usually appear within business daysFor information about when the points will again be available to you, please check with your credit card company.I've also made sure to forward your feedback to the correct team internally, as we value our customers and their feedback very muchRest assured, the right people will be reading your feedback.Thank you, ***, for bringing this experience to our attention and for being such a long time and valued customer.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: No one is standing behind the sale of this productNeither Amazon nor Assurant. I purchased insurance for a cell phoneNo one wants to cover the phoneI am entitled to a refund on the cost of the insurance
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your in-app purchaseIn-app items aren't returnable after purchase
However, because of the circumstances, I've issued a refund in the amount of 10,Coins as an exception.After the refund has been issued, the item may no longer be available.Once processed, you can also see your refund here: https://www.amazon.com/gp/digital/your-account/order-summary.html?orderID=D01-**...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to closing your Amazon.com accountI'm sorry for any inconvenience caused.In
this case, I've checked your account and would like to inform you that the you've two accounts under the same email address.Also on further checking, I see that Account #was already closed on August 2, However if you wish to close Account #1, please write back by visiting this link and state that you want to close your account:***If you still need any assistance, please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the inquiry of amazon.com Shirked his responsibility of supervision as a mother company and just gave me a link to visit amazon.jp services againIn a previously communication the answer was clear: the amazon.jp admitted as his faulty but he didn't afford the transmit fee and refuse to compensation. He just gave me yen as a comfortIt is determined by his policyWhy amazon ask me to contact the website again and wasting my time? Why kick customers as a ball between two companies? I provide all my evidences( eg parcel ,shoes, chatting records, invoce) as photos to ask Revdex.com's help for arbitrationIn chatting records I mark the important words as pinkWhatever the result was, I appreciate for Revdex.com's effort to maintain a fair trade environment and customers' justice profit.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:what they have done is fraud and I have not gotten what I paid for
Sincerely,
*** ***

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order #***I've checked and see that you've
contacted us previously regarding this issue and one of our colleague has addressed this issue on November 15, 2016.===========================================================Hi ***,After digging deeper into this issue I find we will have to stand by our original decision. After reviewing your account and order we have determined that the correct item was sent to you.The response you received from Whitney was correctAmazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online: 'All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier.' For these reasons we will not be able to offer you a refund.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Best regards,Trent L***, Executive Customer Relations=========================================================As informed, we will not be able to refund the orderI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,*** *.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about your order being cancelled due to a pricing
error.As mentioned, we do our best to prevent incidents like this from occurring but occasionally an item is found to be priced incorrectlyIn these cases, open orders for the item are cancelled in accordance with our Amazon.com Conditions of Use - specifically: "Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion."https://www.amazon.com/gp/help/customer/display.html/ref=pe_***_help...⇄ our best efforts, a few of the millions of items on our site may be mis-pricedWe do, however, verify prices as part of our shipping proceduresUnfortunately, in this case we were unable to honor the incorrect price, and your order was canceled.I hope this helpsWe hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received your original and the replacement orderI completely understand the
inconvenience this situation might have caused to you.I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.I've thoroughly reviewed your orders and confirm that they were deliveredBased on the results of our investigation, we won’t be able to provide a replacement or refund for this order at this time.We advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department.As soon as you send us the police report we will be able to investigate furtherWe would only be able to issue a refund once we receive and have it validated.Without the police report, we're unable to take further action.We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: that is a lieThey have only requested a credit card number and nothing elseYou refuse to address the proof they unlocked my account and my paid for digital books is being witheld from mePlease stop ignoring all the problemsYou know yall shadySincerely,*** ***