Amazon.com

Hello ***, Thanks for taking time and writing back to us.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have trouble locating the refund.To help you with this, I've contacted our payment processor and confirmed multiple refund were successfully issued to your VisaAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refund with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $104.94Date of Refund: January 12, 2017Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to your account within 5 business daysIf your statement still doesn't reflect the refund, I request you to contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naheem S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've reviewed details of your claim and can confirm that a refund was initiated for order on April 11, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Rest assured that refund has been completed from seller end.As mentioned earlier, we've also forwarded details about this seller to our Investigation team and they're working on itWe won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with your account.I've reviewed your account and understand you're
concerned about closure of your accountWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Account specialist team on June 12, is correct.As mentioned, e took these actions because you have submitted invalid gift cards as payment for Amazon.com orders because the gift card was purchased as a part of a transaction that occurred outside of Amazon.com and its affiliated sales channels.Amazon.com Gift Cards may only be purchased for use on and redeemed toward the purchase of eligible products on Amazon.com, and its affiliated websites and applicationsAmazon.com Gift Cards may not be transferred for value to third parties or redeemed for cashFor more information, see our Terms and Conditions: http://www.amazon.com/gp/help/customer/display.html/?nodeId=3122091If a third-party ever requests an Amazon.com Gift Card as payment or asks you to provide details of the gift card directly to it, such as by phone or email, please contact Amazon customer serviceThese actions are not compliant with Amazon policies and might be a scam.For more information on common gift card scams, visit: www.amazon.com/giftcardscams.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your refundThis is certainly not what we want our customers to experienceI've escalated this directly to the appropriate Management Teams, as this is not at all the level of service we aim to provide our customers.As, informed earlier, I've contacted our payment processor and confirmed multiple refunds were successfully issued to your MasterCardAdditionally, our payment processor has indicated that the funds haven't been returned to us by your issuing bank.In most cases, once a refund has been requested, the card issuer will post it to the credit card account within business daysIf their statement still doesn't reflect the refund, please contact your bank to provide the reference numbers above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:I didn't create the ad I only purchased what was advertisedand the item is not out of stockcurrently to this date it is being sold for $I feel like this advertising was just to get consumers to put their personal information into the system Everyday since that order I receive something from this web site and someone please show me the policy on third partySincerely,*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern about the payment on your order# ***.Please
note that, when you place an order shipped and sold by Amazon.com or one of our Market place sellers, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.I see that you have placed this order on August 19, and we have authorized your payment card on the same dayAuthorization is just to check if you have enough funds to cover the order and this is not a charge.Here are the details of that authorization:------------------------------------------------------------------...⇄ $) Saturday, August 19, 2017 Visa card *** Authorization Only 3:00:PM PDT Retail Order---------------------------------------------------------------------------...⇄ banks may hold funds in your account for these authorizationsFor this order, when we have authorized your card, your bank has hold those funds.So when we tried charging your payment card on the date of shipping which is on August 26, 2017, these authorized funds were on hold by your bank and not by amazonWe have charged you on August 26, for an amount of $297.99You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***Since, these authorized funds are on hold by your bank and not by amazon, I'm sorry that we are not responsible for any over draft fee for the funds that were on hold by your card issuer.We highly appreciate your patience and understanding in this regard!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your order arrivedWe make every attempt to pack items securely
to protect them during shipping, but sometimes damage does occur.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.While this doesn't undo the inconvenience, I've issued $Promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comPlease accept it as a goodwill gesture and apologyYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey have corrected the email address attached to my account and I should now be able to receive the funds owed for the textbook I soldThank you very much for helping me to resolve this matterSincerely, *** ***

Hello
I am writing regarding the Order ID *** We understand the buyer's concerns regarding the return shipping charges for this order
However, we did not find any return shipping receipt proof from the buyerTherefore, we have asked the buyer to provide us with the
return shipping receipt for this orderOnce received, we will issue a reimbursement for the same to the buyer
We hope this would help resolve the buyer's issue up to their desired satisfaction
Sincerely,

Complaint: ***I am rejecting this response because
I will either accept an immediate full refund of all costs associated with the purchase of the item so that I can order the correct model from another organization, or I will accept shipment of the correct model from Amazon.comUpon receipt of the item and subsequent verification that the model received is the correct model, I will return both of the errantly shipped unitsMoving forward without a machine at this time will cause significant detriment to my business.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: They did NO research, and this is the same patent response they've been givingfor three mos., with the same negative results. It would appear that they have NO intention of paying me the money theyowe me
Sincerely,
*** ***

Dear ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delivery time taken for your recent Prime orders.If an item
isn't readily available, selecting One-Day or Two-Day Shipping(or Prime) will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I've checked and see few of your recent orders were delayed in transit once the orders were shipped from our endI've forwarded your comments as a feedback to our shipping departmentThey'll investigate further and make sure this doesn't happen againYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.I appreciate your patience and understandingWe hope to see you again soon.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your disappointing experience with shipping of orders
Unfortunately, We are not able to find the act order you are referring to in your complaintI would request you to please help us with the order number(s) which had the shipping issue.When we hear back, we will be glad to investigate this issue further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with your account.I checked and glad to know that your account has
been re initiated nowTo take further action on this issue, I'm collaborating with our account specialist teamPlease allow me a 3-days to research and gather the details for you.***, thank you for your patience, and I’ll be in touch again soon.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
This is my last communication with them.
Dear Suresh,
Thank you for following up with my issue so timelyI appreciate your response
As this case has been escalated, I hope all the replies I got from your team is accurate, serious and thinking on the side of customersThis may require some research
First, this item ISN'T a lightning dealFor your prime day promotion, I'm very sure this is a "deal of the day" item (which means it should last throughout the event)You can confirm this with your marketing or advertising teamAnd this item is located at the top of your website and mobile app (at least for me).
Second, please check my catime(for details please refer the original Revdex.com claim description)According to every terms and conditions I can seeI should enjoy the discounted price during the eventAnd the customer service rep confirmed on the call that the item was not available when I called inHer explanation is: many people had claimed this item but hadn't actually bought it, so I was put on the "wait list", which made me confusedIt shouldn't happen for a Prime Day deal of the day itemI can understand that it may have been sold out, but when I check out shortly after you prime day event ended, the item became available to prime members againThe only difference is the price goes from $to This made me file a Revdex.com claim to dispute the advertising issuePlease be advised your system can make a mistake although in most time Amazon looks professional
Last, the customer service rep was not very helpful and skilledThat's what I feel
It's not me that missed the lightning dealsIn that case, I won't ask for ANY compensation
I'm definitely not a difficult customerI see I was provided a $promoBut for my purchase plan for of the cookers (which now has a $difference) that's definitely not enoughThe only outcome I can accept is a price adjustment after my purchase
Hope to get your reply soon
Best regards,
*** ***
Amazon loyal customer
Extremely disappointedFrom their last sentence "However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response." They seem to totally lose respect and value for customers
Hope this case can be escalated to their leadershipI cannot imaging getting reply like thisI've attached more evidence for them to review
Sincerely,*** ***

Hello,Please update the financial information associated with your accountReview and update the credit card and banking information in Seller Central.For further help, please contact our Seller Support team (https://sellercentral.amazon.com/hz/contact-us/performance).Sincerely,Regards,A...⇄ /> SpecialistAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,This seller has an open selling account under the professional selling planThere is a monthly subscription fee of $for that type of account. The fee is charged monthly as long as the account is open.To stop the fee, seller has the option to downgrade or close
their selling accountIf they need help with this, they will need to contact our Seller Support team.Regards,

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I can completely understand your disappointment regarding the order you've
received and the inconvenience you've had with our teamWe definitely have very high standards when it comes to what we expect from our Customer Service agents and I'm sorry your experience didn't reflect that.I've checked your account and see that a replacement order for item "Sandberg Furniture Black Full Length Leaner Mirror" was created on August 25, and was sent via standard shippingPlease understand, even though you are a prime customer, we'd have normally upgraded the shipping method to the fastest shipping method but upon checking the item I see that it is a large item and as few items need special handling and care, only standard shipping is eligible for this itemThis is the reason, the replacement order had to be sent via standard shipping.As per the tracking information the replacement order was delivered on September 1, I hope you've received the replacement order and there are no issues with the replaced order.>> To compensate for the inconvenience caused, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comPlease keep it as goodwill gesture from Amazon and an apology for any inconvenience.>> Your promotional balance doesn't appear in Your Account, (you'll only see gift card balances there) but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.I realize how frustrating this experience must be for you, and I do sympathizeTo make sure this doesn't happen with your future orders, I've taken this as a feedback and forwarded it to our appropriate team, and I'm sure they'll want to hear your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the business has not reached out to me as promised
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.com.I understand your concern about the gift cards purchased from
diapers.comAt this time, we are unable to take any actionsFor best assistance, it would be best to contact diapers.com at 1-800-342-or by email at [email protected] feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com