Amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear Starz Subscription is deactivated from your accountTo assist you, I need to look into the
problem with our Specialist Team, and it's going to take me a few days to get an answer for youI’m sorry for any inconvenience this may cause, but I want to be able to give you the best answer I can.I am setting a personal follow up on your account to write back to youI'll write back in 2-business days with more information.From the complaint details unfortunately I couldn't find the exact subscription, suggest you to write to us the name of the subscription so that we can look into it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.comI've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with Trade-In: ***This is
certainly not the experience we want our customers to have.Since this is a unique situation, I'm collaborating with the appropriate teams to look into thisPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: The matter remains unresolved and Amazon has not taken reasonable action to identify problem
Sincerely,
*** ***

Hello, We reviewed this accountBuying large quantities of products from Amazon would not be a reason Amazon would suspend an accountWe found there are two accounts that are relatedThe first account was suspended due to the seller's metricsSince the account the seller is contacting us about is related we have suspended this account as well

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with pricing issueThis is certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I feel Amazon consatly asks for order numbers when they have them and have access to them to slow this process down and be more inconvientIf they just go back to the original and follow all four of the books they will see the numbers.
Sincerely,
*** ***

Complaint: ***I am rejecting this response for the reasons previously stated.Sincerely,*** ***

Hello,
We have reviewed this complaint associated with order ***Unfortunately, we will not be able to take actions requested by the buyer as the buyer has received the item orderedThe buyer can return the item for refundReturn instruction has been already provided to
the buyer for this return
In summary, We will not be able to take actions requested by the buyer and the buyer will have to return the item for refund
Thank you

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like to view the acceptance you had agreed to for the trade inThis is clearly mentioned on our terms and conditions on amazon help pagesPlease go through the below help pages:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ this link, please find the section "Instant payment" which clearly explains the following terms and conditions:If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:- charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;- charge your payment method for the Amazon.com Gift Card(s) if no items are received within calendar days;- charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and- charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the traproduct determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.- We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because:
D*** the Amazon rep had informed me to GO AHEAD and ACCEPT the return BUT NOT to credit the buyer until AFTER I have
received the laptop so that I can inspect for ANY damages, cosmetic issues etcbecause a month had lapsed since buyer purchased the laptop
This fact was mentioned NUMEROUS times and do not have any hearing issues, bad cell phone reception or making stories up.
Since these dialogues are recorded this should be on AMAZON files
I have NEVER even received a tracking number, the laptop or ANY response from buyer after incident
Sincerely,*** ***

Complaint: ***I am rejecting this response because: The response did not provide a solution to problem I was experiencing They just replied with a band aid response almost to me it seems like a cut and paste response a standard response I have a real issue with their delivery methods and they have not responded how they intend to address these issuesThis is like a recorded transcript they use on the phone I sent the following email to the CEO of the company because I could not put all of this in the original Revdex.com complaint:
I am sending this email to address a few concerns with your companyAmazon Prime Membership not meeting their commitmentLocker serviceDelivery of items and timeliness of those items ordersLack of response from your staff (not showing any concern or wanting to improve these services)I have been a prime member with Amazon for several years but I notice that customer service has continued to go down hill as your patron/customers have increased I pay for prime membership because I thought that it came with lots of services that I could appreciate like two day delivery of an item I order, this has not been the case for the past year and in the several months it has been the worst I have seen it ever.Unfortunately, I have notice a correlation between the opening of the fulfillment center in Kent and lack of receiving items timely for me; even though I can not prove there is a real relationship but I can speculate that there is a connection? I tried to move from getting items delivered from my home to getting them deliver to the locker I did this because I have an issue was my mail service however, I found that if I request delivery to the locker you can not request two day deliverI was told it is deliver based on whatever deliver method is chosen by Amazon That is not what I pay for prime membership for I think you should still be able to get it in two days even if it is going to the locker I pre-order items and if you use the locker then you don't get them on the launch date you have to wait 5-days later I don't think that should be either I think if you use the locker you should be able to get it at the same timeI think if I chose the locker it should be the same deliver as if I was getting it delivered to my home I do like the convenience of the locker and it feels safer so I would like it if you provided better delivery service there.Also I have several items I have ordered recently I have notice that the item will say "Arriving on time" and then when I go to see the tracking information it does not have any tracking information, like it is stuck in the warehouse It moved into this status the next day after I place the order but if I never received the item and there is no tracking information then it does not matter that the status changed Again this is not meeting the prime membership commitment If you want to look at this order directly here is the tracking number: *** When I have called into customer service to report the problems with the orders and not receiving the orders the response to just give me the money back which is important because nobody should be paying for a product they have not received However, not once has anyone ag*** that this is an issue that needs to be addressed and fixed This is a problem that needs to be address Timeliness of products and meeting your company commitment of prime membership and delivering products as promised in two days as paid for and requested needs to be addressed I am requesting as a prime members and concerned customer that you as the CEO of this company please consider reviewing this email in its entirety and consider what changes you can make to better meet your commitment for delivery of your products SignedPrime Member since 2010Disappointed customer now*** ***
Sincerely,*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope
you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the futureWe hope you'll consider this a "one-off" and something that's not typical of our customer service team. I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.I've reviewed your account and understand you're concerned about the attempted order for the canon lens and the purchase of the gift card that was usedThe product you agreed to purchase with an Amazon Gift card was with a seller unrelated to Amazon and since the gift cards you purchased was transferred to another party, we are unable to refund it.Please know we do not encourage our Customers paying the sellers outside Amazon or providing gift card codes to the sellersAmazon gift cards are only to be used on Amazon.com for items sold directly from the website, and sending gift cards to another individual, whether on the Amazon platform or off is a scam.As mentioned, on November 14, our Account Specialists sent you an email letting you know your Gift Card purchase had been cancelled as they had learned that it was being purchased to provide payment to an unauthorized 3rd partyThis is explicitly mentioned in the email as the reason they cancelled the orderHowever, after replying to that email to get your account unlocked for purchases again, you purchased another Gift Card and sent it to the same 3rd party and because of this action, you were notified on December 5, that we will be unable to refund your purchase of the Gift Card back to you.As mentioned in our Amazon.com Gift Card Terms and Conditions:"The risk of loss and title for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier, whichever is applicableWe are not responsible if any Gift Card is lost, stolen or destroyed or your Amazon.com Balance or any Gift Card is used without your permission."For more information about Amazon.com Gift Card Terms & Conditions:http://www.amazon.com/gp/help/customer/display.html?nodeId=***As it appears you've been the victim of fraud, you may want to contact your local authorities and your bank to report this situation.You can also file a complaint with the FBI’s Internet Crime Complaint Center here:http://www.ic3.gov/complaint/default.aspxUnfortunately, fraud is regrettably common on the internet at this timeIf you're unsure if someone is affiliated with Amazon.com or Amazon Payments, we ask that you reach out to our customer service team via this link:https://payments.amazon.com/sdui/sdui/contactussendPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Madhavi *** A.Amazon.comhttp://www.amazon.com

No resolution was reached between Amazon and myself and I am tried of fighting over itI have filed my complaints to appropriate agencies and the rest will be up to themI am closing this for my own sanity. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn that you have not received your order #***I
have issued a full refund of order total $Refund will be processed to your payment card within 3-business days.Unfortunately, your account is not eligible for a refund on your prime membership because benefits have been used on multiple ordersFor more information : https://www.amazon.com/gp/help/customer/display.html?nodeId=13819201Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you received incomplete packageOn checking I see you've contacted the
"Suncrown Patio" seller of the orderHe has also replied to your email.The following message was sent to you by "Suncrown Patio":-------------------------------------------------------------------------...⇄ checked your order, the three tracking numbers of your order as follow for your reference: Box 1: :*** in transit will delivered within 1-business days; Box 2: *** delivered on Mar 8; Box 3: *** delivered on Mar You can check the tracking information with the link: www.ups.com. For the vital delivered date, sorry to let you be worried about thisOur warehouse arranged the packages at the same time, but once the packages shipped form our warehouse, all the shipment handle rights depends on UPS, so they may shipped customer's packaged in several days.Hope for your kindly understanding.Any question please feel free to contact us.Have a nice evening!Suncrown Team----------------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account under “Message center” (***)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I went above and beyond, spent countless hours on a multitude of phone conversations and finally was able to speak with someone at Amazon who understood my communication. I am still very frustrated that Amazon would allow someone to open an account and use my daughter's maiden name and my home address, order suspicious merchandise and have it sent to my home! I am still very unhappy this happened and the months of my time that it has taken just to get someone to understand the issue. I look forward to Amazon's reply as to how this happened, if they have resolved the issue and how we can insure this does not happen to me or any other victim
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you've experienced with the delivery of order #*** and when
you've contacted customer serviceThanks for taking time to let us know the situation and your experienceI understand your recent experience was not up to our usual high standards and I've made sure the appropriate people in our company see your message.I've checked your order and see a full refund of $was issued to your payment method on September 2, I see that, we've extended your prime membership for a month and added $promotional credit to your account to make up for the inconvenience.That being said, I've added an additional $promotional credit to your account, which you can use the next time you order an item sold by Amazon.comI hope you will accept it as a gesture of goodwillFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages:***, your experience recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.In general, when items are bought through a seller, there's an agreement that's made that all transactions
would only be between the buyer and sellerI checked your order and see that a refund was initiated for order #*** on January 4, in the amount of $to the original payment method used.I'm really sorry your gift return was refunded to the purchaser, and not to you as a gift cardI've reviewed the return request and confirmed it was correctly marked as a gift which should've prompted a gift card refund to youPlease know I'm thoroughly investigating these details at a high level to determine exactly what went wrong, and what improvements can be made to ensure something similar doesn't happen again to others.I know it creates a very uncomfortable situation when a purchaser is aware an item they gifted was returned, and I again sincerely apologize this occurredI recommend contacting the person who bought the gift for more information about the refundI've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for these bad experiences.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us..***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna Chander NAmazon.comhttp://www.amazon.com

Hello, We are unable to perform any further actions for this customer. The customer did not follow cancellation policy.Amazon's A-Z Guarantee policy states"When you place an order is placed with a seller, you can cancel the order yourself from Your Account within minutes. Select the order from Your Orders and select Cancel ItemsAfter minutes, you can request a cancellation from the seller through Your Account by selecting Request cancellation."(https://www.amazon.com/gp/help/customer/display.html/ref=help_sea...⇄ The customer states they requested a cancellation a few days after placing the order, but there is no communication found confirming that until after the order had been shipped. The customer stated in a Revdex.com response on March 29, that they would like their account closed. I have sent an email to the customer asking to confirm if they still would like to do so