Amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on August 12,The seller was notified of this decision by e-mail on that dayWe took these actions because our
records indicate that this seller lost their Amazon.com selling privileges under another accountOnce selling privileges have been removed, sellers are not allowed to establish new accounts.Due to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are related.The funds in the seller’s account are not eligible for transfer until November 10,The seller can write to us at *** on or after that date to request a transfer of any funds remaining in their seller accountAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely,Merchant Review TeamAmazon.com

Complaint: ***I am rejecting this response because:
That's not right you screwed me out of my very first sale of $
on May 11th by deleting my bank account and all my sales and by May 30th I had to readd my bank account and then a couple days later in June the guy wanted to refund my second sale was already processed in the amount of $remind you that was my second sale that I'm waiting for it was supposed to be on June 7th to June 11th so you screwed me out of $1,so yeah that's why I'm declining it for all my time and effort that I've been wasted and going through all this mumbo jumbo BS on contacting these people and they tell me to contact someone else I deserve something more than just my money of $ I deserved that well over $1,Because of these two sales of $each plus something to be compensated for all this time and being lied to by your employees say another $1,
so $2,would be sufficient
It's it's $from my very first day that I had to return and had my whole account get messed up and my second sale that I got lied to by your employer is on my payment and something to compensate me so yeah $2,in my bank account on the 4th would be very sufficient there would consist of my two sales plus a thousand for my time and effort that I had to have wasted
That is that is why I am declining your offer
Sincerely,*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and confirmed that $promotional credit was issued to your amazon account which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com
The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs
Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon
If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged
For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Also, I've checked and confirmed that the refund of $was issued on the order# *** on December 22, and this should have been credited by now
You'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Honestly, I believe Amazon went over and above for this resolution and I am VERY happyI was not expecting a refundI really do appreciate that they cared enough about my experience to do thatI will definitely continue to use Amazon!
Sincerely,
*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order # ***.As per the carrier's records we've a clear
information that your order was successfully delivered on Jan 13, 2018.However you have disputed the amount paid with your bank for this order.Hence the issuer of the card used to pay for an order from your Amazon.com account has contacted usYou disputed this charge with them, and they withdrew the payment made to Amazon.To help us resolve this matter, please reply to this email and explain why you are disputing this charge.Please see the transaction details belowIf you have authorized this transaction, we can charge any valid card registered to your accountReply to this email with the card type, the last two digits, and the expiration dateFor your security, do not send full card numbers by email.If you want to use a card that is not registered to your account, fax the following information to our secure line at 1-206-266-2752:-- The card type, the full credit or debit card number, and the expiration date-- The name, address, and phone number that the cardholder registered to the card-- Your order number and the total payment amount that you authorizeTo protect your information, we let only a few account specialists see the documents that you fax to our secure lineOur Customer Service team cannot access these details, view your fax, or share more information about this matterThey can only verify that we sent this request.In the future, please file an A-to-z Guarantee claim to resolve any issues related to purchases before contacting your credit card companyFor more information, see our A-to-z Guarantee FAQ (www.amazon.com/a-to-z-guarantee).Charges you dispute with your credit card issuer are no longer eligible for the A-to-z GuaranteeThis is to prevent duplicate refunds.Here are the transaction details:-- Order number: *** -- Order date: January 10, 2018 -- Disputed amount: USD -- Payment type: Visa-- Account number: ***-- Items in order: of (Burton Men's Concord Boa EST 'Black Boot) for USDIf you returned the merchandise, please send us the tracking information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comMahesh is currently out of the officeWhile I’ll bring your email to his attention, I’ll do my best to answer your question to avoid making you wait for a responseI've provided the Revdex.com with a copy of this message.I've reviewed the previous correspondence and I'd like to confirm that your account was reinstatedA confirmation email regarding the same was sent to you on Wednesday, June 28, 9:PM (PDT).I understand your concern regarding the prime membershipUpon checking your account I see that you subscribed to prime days free trial on May 18, Since the membership was continued after trial ended days later, you were charged the full monthly membership fee $+ Taxes total $on June 17, You were charged automatically so that you wouldn't experience any lapse in benefits.I have issued a full refund of $for the membership fee which was takenPrime membership is still active in your account and you can cancel it before it renews for another month by July 17, 2017.You can cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefitsTo cancel your membership, please visit the membership cancellation page:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlMore information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/help/primePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello Mr***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you've accidentally signed up for Masterpiece,
SHOWTIME and STARZ subscriptionsI've checked our previous correspondences with you and see that my previous representative have issued the refund for the month of September and issued a $promotional certificate to youIn this case, please understand, we'll not be able to issue refund for the subscriptions for the previous months, however as a one time exception, we can issue a $to you in the form of a promotional certificate or a Gift cardPlease let us know if you by replying to this e-mail if wish to have the refund for $in the form of a promotional certificate or a Gift cardOnce you write back to us with your preference, we'll take necessary actions as promisedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha CAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Amazon.com Gift Card.I'm sorry; I'm not able to refund your Amazon.com
Gift Card because it looks like the card was purchased in a physical storeThese gift cards are a bit different, as they aren't associated with an Amazon.com order.Under these circumstances, if the gift card was purchased using a credit/debit card, we suggest to contact your bank to see what options they may have available.I am sorry we can’t offer any additional insight or action on this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Amazon has indeed issued a refund
(albeit after months of going through this and having me send them a ton of emails, phone calls, complaints, and what notVery bad company - Amazon.com - and very poor customer service department, but hey it is what it is, lessons to be learned : choose a different company for big purchases.)
Closing this complaint...Sincerely, *** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delivery issues of your recent orders.I've reviewed details and can confirm that all orders
have been refunded as you haven't received orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***, I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the negative order experience you had with the recent order placed with third
party seller ***.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.As the order was fulfilled by seller, we have limited optionsWe are unable to replace seller itemsFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee.To correct this, I've filed an A-to-Z guarantee claim for your orderProcessing should complete within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***I've personally delivered your feedback to our Seller Support team for further reviewI can assure you, we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/We understand you entrusted us to deliver your orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to see you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed details of your account and can confirm
that our Account specialist team removed your access to this account because the card issuer has refused to confirm your name and billing address for your amazon disc card.In order to get access to your account , please allow the card issuer to grant our request, or send the information below to our secure fax line:-- A copy of your statement for the payment card used, including the billing address-- The last two digits of the payment card-- Your name, phone number, and email addressYou can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic imageTo protect your information, we restrict access to your billing details to a team of account specialists.Our Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from us within hours of sending your fax.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend my sincere apology for any frustration caused due to non working of Fire Tablet
all though you attempted to use multiple USB cablesI see that even though you haven't dropped your tablet or carcked the screen previous replies have not appropriately addressed your concerns as the tablet is out of warranty.The device is out of warranty (Warranty expired on November 20, 2017) and we can't issue refund or replacement as such.I've checked your account and found that we've issued a maximum promotional credit of $(30% of new device price) as a one time exceptionI see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize I can't offer refund or replacement.I hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Greetings from Amazon,Thank you for your inquiryWe have opened communication with the seller through case ID *** in order to coordinate the requested manual disbursementI trust you have found this helpful

Revdex.com, In order to study this situation in-depth, we would require the order ID as well as any other pertinent data that the customer may haveHowever, I'd like to share with you the FBA Lost and Damaged Inventory Reimbursement Policy.Under the section What is not covered by this policy?, you'll
find that "Defective products or items lost or damaged by customers, distributors or sellers"Based on the customer's description of the events, no refund will be allocated.https://www.amazon.com/gp/help/customer/display.html/?nodeId=200242960...⇄ you, Amazon

Complaint: ***
I am rejecting this response because Amazon.com is condoning the actions of *** *** to destroy a customer's private property, as the items as still private property until they are exchanged for their gift card value when paid out in the traacceptance process Nor does Amazon.com want to admit that in the past history of thousands of items sent in for trade-in, there's a sudden increase in the number of damaged item claims from myself as well as other customers, as I know this issue is something that is on-going with other customers of Amazon.com that are dealing with this same issue with their items being damaged while at the *** *** facility in Hebron KY The only common elements with myself and other customers having these same issues with damaged items is that they all end up going through the same sorting hubs in OH and KY before they end up in the *** *** facility So, unless Amazon wishes to contact UPS to look into these issues with these damaged items and open up an investigation with them, they should be looking to *** *** for the source of these issues Examples of these damaged discs as they were returned back to me are included in this submission, with other ones that can easily be provided on demand.The other main issue is the massive inconsistency with how multiple copies of the same items in the same condition sent in under the same traare handled differently, with numerous cases of one item accepted without issue and another item rejected as an incorrect item Some of these rejected items were resubmitted for traand accepted with doing nothing more than sending the items back to Amazon for traunder a new trade-in Most of the time, these previously rejected items were accepted as a lower travalue, so they were obviously the right item both times they were submitted The issue with the Cisco router mentioned in the response was an item sent in for train pristine condition and undamaged in a very protective box, though was returned in a sub-standard box for return shipping Amazon refuses to take ownership of a problem from a third party vendor and also refuses to provide compensation for these rejected and damaged items, which is worth multiple hundreds of dollars No direct contact with *** *** can be made, so Amazon must act as the intermediary for all issues, taking ownership of the situation They will not do so, so they are condoning these repeated destruction of property situations as well as allowing for gross incompetence in handling the traprogram.
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of $to your account.I've checked and can confirm
that a total refund of $has been issued to your payment method in partial parts.-One refund of $was issued towards this order # *** on October 1, 2016.-Second part of refund of $on October 4, 2016.Refunds typically process within 3-business days and appear as a credit on your statement.I hope this refund helpsPlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.While I know you're disappointed with our stance on this matter.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters as we won't be able to accept this return , and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Since this is approaching months to get resolvedI do not understand why, it would require an additional 2-weeks to process the check. If Amazon was indeed considering this an "isolated event", it seems they would incorporate goodwill and rush this refund check.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Mr.Bhaska A., (@Amazon.com) writes that my order:
"was shipped and sold by, mccannfam3."
The matter of fact is that I did not receive any shipment from mccannfam- Since I did not order or buy any thing from mccannfamI did not have any dealings with mccannfam And, I have no knowledge of the company and their product
I can only speculate that Mris inventing some lame excuses to cover up advertisement
I am including one attachment showing the advertisement of the the product in question And it states that I purchased the item on Dec.11, - Unfortunately, the attachment's printout is showing an abbreviated form of advertisement- There was a statement on top of the page indicating they had only two units left in stock(I had no control of the abbreviated printout.)
It is more than "inconvenience" and "appreciate (my) understanding" in this circumstances- I could have taken the advantage of the Holiday Season promotion with other companies
Sincerely,*** ***