Amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** 1) my comments were as follow how can I rate something that I have yet to receive nor review that was some of my comments very justify in/as such2) when items not delivered as stated and instructed DO NOT leave items at door but handed or have individuals pick up this was in writing to AMAZON "NOT" to leave unattended3) Order # as per your response is as follow order # *** 4) order # # *** 5) # ***

Greetings from Amazon Seller Support,Based on a review of the Seller account we were able to confirm that the buyer claim for this order was removed and since there is a delivery confirmation we are going to process the reimbursement for the amount of $USD , this will be
reflected on the seller account immediately

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the return status of the second boots.I've checked and see
we've already processed a full refund for both the setsI see that one of my colleagues has already made a note on your account about this issue and you'll not incur any additional charges.There was an issue in updating the statusUnfortunately, we'll not be able to make any changes nowI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have paid the seller with a gift card directlyby sending him a screen shot of
it.***, All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.In this case, since you have sent gift card details to the seller directly, we are unable to refund or send the item.You can also file a complaint with the FBI’s Internet Crime Complaint Center here:http://www.ic3.gov/complaint/default.aspxPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry if this charge for the Amazon Prime program has caused any misunderstandingI understand your
concern regarding the issue and I'd be glad to explain this to you.I've checked your account and see that you subscribed for One Month Trial Prime Plan on December 12, 2016.I see that the auto renew option for your subscription was set as "Yes", hence your Prime membership was automatically renewed when the trial period ended on January 12, Unless you cancel, renewal of your membership is automatic to ensure you have uninterrupted access to your Amazon Prime benefits.However, I see that you have contacted our customer service department on January 12, and they have cancelled your prime membership and issued the refund of $to your Credit CardYour refund should be processed within the next 3-business days and will appear as a credit on your card's next billing statement.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naheem SAmazon.comhttp://www.amazon.com

Hello, We have asked the seller for more information about order *** and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.Buyer can check the status of their claim in the "Your Account" section of our Amazon.com site
(***)Look for the order number in the list: -- Order Number: ***-- Date of Claim: August 20, 2016Sincerely,

Complaint: ***
I am rejecting this response because you are not resolving my issue I am STILL able to go on and buy a product that does not exist from this seller You claim you "monitor" people you allow to sell on your website but even after I've complained to both Amazon.com directly and the Revdex.com, this "seller" is still selling "product" on your website When is Amazon shipping my guitar? I will be waiting for it.
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can certainly understand your frustration with the supervisor your spoke with regarding the price of the rug
I've made sure his direct manager is aware of your experience as this is not the experience we want anyone to have when calling Customer Service.While I know you're disappointed with our stance on this matter, I want to assure you the information you've received from our customer service team is correct.As informed, the price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I see you've re-ordered the rug, Order #***, We've upgraded the shipping to One-Day Shipping at no cost to youThe estimated delivery date is July 6, We will continue to closely monitor this order to ensure we can troubleshoot any issues, should they arise.I see that we've also issued a $promotional certificate to your account to adjust the price down to the original $for youThe promotional balance will not appear in Your Account however it will be automatically applied to the order during checkout.Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello, We have decided to reinstate this seller’s accountWe sent an email to the seller informing them of this decision on May,Sincerely,

Hello,
My name is Aamil, and I’m a member of the Amazon seller performanceJeff B*** received your email and I am responding on his behalfWe reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.comDue to the nature of our business, we do not provide details on our investigation methodsIf we determine that a seller account was used to engage in fraud or other illegal activity, we may permanently withhold paymentsTherefore, we do not plan to transfer any funds to you.We may not respond to further emails about this issue
Regards

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused.I've forwarded all your comments as a feedback to our seller team for considerationYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com===============================

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I'm happy to
inform you that we have restored your access to this accountYou can now sign in and place orders.Our account specialist team have sent an email confirmation on April 7, 2018.***, we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on October 4thThe seller was notified of this decision by e-mail on that dayWe took these actions because the
seller listed a product identified as a prescription veterinary drugAmazon prohibits the listing or sale of prescription veterinary drugsFor more information, please see the Drugs & Drug Paraphernalia Seller Help Page - https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&no...⇄ The seller has not yet provided us with a detailed plan that explains how they will proactively ensure compliance with Amazon policies in the futureAmazon requested a revised plan of action on October 9th, - but has not received said plan. On October 18th, 2017, Amazon once again requested that the seller submit a new Plan of ActionOnce received, we will review their plan and determine whether they may sell on Amazon.com again. Sincerely,Seller Performance TeamAmazon.com

Complaint: ***I am rejecting this response because:
Praveen was able to credit the purchase, however, Praveen did not reach out to verify credit card details, etcAs the credit card that was originally used to make the purchase is no longer valid, I contacted my bank to see if they could still processUnfortuately, the bank could notThey advised that Amazon will have to credit to an active credit card in order to recieve the credit
We replied today with the following email:Praveen, Thank you so much for your prompt reply in order to try to remedy the situation.I contacted the bank, and they informed me that they cannot process the refund, as that card is no longer open.They informed me that I need to reach back out to you and provide you with a different credit card number to process the credit.If that is not an option, a credit to the amazon account under *** will suffice.Thanks in advance for your assistance, looking forward to hearing from you.Please feel free to call at anytime if you need to discuss or gather a valid credit card to credit.
Thank you,
*** ***
***
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Amazon closed the account without warning and I still do not know where the problem is. The fact that legitimate, non-fraudulent money, was stored in that account is unconscionable and a terrible way to do business Again, amazon is a private company, and they can do business with whomever they want. But I can not see how it is legal for them to steal from me unless I have stolen from them which I 100% absolutely have not. They should refund in the form of a check for the money trapped in the account or issue a new amazon GC for the balance, that I wont be able to use, but at least I can gift to someone else. It appears they are unwilling to do either
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I know that others were somehow compensated for their inactive accountIt would be nice to have an Amazon gift card to apply to my account for the inconvenience this caused.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:They have proof that the item was delivered It in fact comes from the customer herself, who left feedback about the item she received They are resorting to the same discredited claim that they tried using before the proof emerged and was brought to their attention This also proves how patently dishonest their company treats this and other cases They acknowledge this proof of delivery yet still try to deny it This is tantamount to fraud.Sincerely,*** ***

Complaint: ***I am rejecting this response because: You are not resolving the problem As a consumer, I have the right to expect a device to last longer than months!!! I want this complaint escalated to a higher management individual and someone in the US please I will not stop with the complaints until this is resolved to my satisfaction Why would I want to spend more money on another device with a company who does not care about customer service or customer satisfaction Being in customer service almost my entire career there is always an exception and one should be made in this situation I will also see if there is another agency, other than the Revdex.com, that can assist me in getting this resolved. Sincerely,*** ***

Hello,
We need more information to review this issuePlease provide the email address associated with your selling account
Thank you

Hello ***,I'm Kalyan P*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received you request and extend our apologies for any inconvenience this has causedI've checked the
status of your traand see the items never arrived at our processing centerUpon further research I found out that you've already filed a claim with *** and they were unable to helpConsidering the circumstance, I've made an exception in your case and processed a gift card of $to your accountThe current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com