Amazon.com

The issuer of the complaint does have an active Selling on Amazon accountThey registered for the account January 4th, and on February 15th, their credit card was charged for the $monthly subscription fee on their accountA second fee was applied to the account, but before it was charged to the seller's credit card both fees were credited, and the account has been downgraded to an individual account which does not generate any monthly fees.The seller's account currently has a positive balance of $to offset the earlier chargeThe seller has two options for having these funds disbursed to their bankWe are not able to refund the credit card that was previously charged as it has been closed.Option one: The seller can log into their seller account through sellercentral.amazon.comTheir email is the account identifier, and they do not remember their password they are able to use the "Forgot Your Password" to have it resetOnce logged in, the seller should navigate to Settings > Account Settings > Charge method and input a valid credit cardOnce this is accomplished, the account will be able to normally remit the positive balance to the bank account they enteredOption two: The seller can contact our Seller Support team, request their account be fully closed, and request the positive balance be sent to them via a paper checkTo do so, the seller will need to log into their seller account following the steps aboveOnce logged in they are able to use this link to request the account be closed, and the funds sent to them through the paper check:https://sellercentral.amazon.com/gp/help/help.html/?itemID=64491&ref_=id_6...⇄ the "notification-only" email address the seller encountered, contacts between the seller and our Seller Support team need to be communicated through our Case Management systems so the entire correspondence is visible to themOur associates do not have personal phone numbers they are able to accept calls throughThe cases are able to be responded to through their Seller Central account, but trying to respond directly to the email itself does not work by designOnce signed into their Seller Central account (following the steps in Option one) they are able to view and respond to any past cases through the "Manage Your Case Log" link on their home page

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to hear of the string of recent issues you've experienced with Amazon and
appreciate you bringing them to our attentionI'd like to assure you that I've reviewed your message and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience as this is not at all the level of service we aim to provide our customers.Further to your correspondence, I've checked your account and can confirm that we've issued a full refund for your order#*** for the Aerosoles Women's Drive in Penny Loafer, Black, W US in the amount of $as an Amazon.com Gift Card which will appear on your gift card balanceThis balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/While the remaining refund amount of $on your credit card statement in the next 3-business days and $will be refunded to your points balanceSince you used a credit card to pay for part of this order, we'll first refund $5.11to your credit cardFor information about when the points will again be available to you, please check with your credit card company.Again, I apologize for any frustrating experiences and I regret you've had to spend time dealing with this.Thank you for being a valuable member of our Amazon family over the yearsYour experience here has been highly unusual and is not typical of what you can expect when shopping with usI'm optimistic that your future orders will be trouble free and hope you'll give us another chance to serve you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will return the defective router ASAP.Sincerely, *** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize
this wasn't what you experienced.I've shared your experience you had with our management team in customer service department, so we can be sure proper training is provided in the future.I understand your order was canceled as seller informed you that his account was hacked.You weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: ***Further, I understand you didn't receive the gameWhile I would love to help you, unfortunately we are unable to issue the credit for the difference amount.I hope you would consider this as an isolated issue and give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account.I've reviewed your account and confirm that the
information you received from our Account specialist team is correct.As mentioned, the phone number provided with your billing address does not match the information on file with the financial institution issuing the payment method.Your account or ability to place orders with us is temporarily on hold until we are able to verify the billing phone number.Please send the information below to our secure fax line:-- A copy of your statement for the payment card that you used, including the billing address.-- The last two digits of the payment card.-- Your name, phone number, and email address.You can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic image.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from our Account specialist team within hours of sending your fax.I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Amazon has not done anything to deal with the fact that someone hacked into my seller account and used my account to fraudulently sell itemsAs of today, Amazon sent me an email indicating that I owe them $7,and requested paymentThey also charged a credit card on the account for $2000, which I disputed through ChaseDespite police reports, FTC reports, and an ICreport, Amazon refuses to acknowledge the identity theft by releasing from any financial responsibilityI now have the supposed buyers contacting me to request replacement items for the fraudulent items they boughtI am in contact with the Md OIG regarding this matterAmazon has remained non-responsive and unprofessional in handling the issue
Sincerely,
*** ***

Hello from Amazon.com,
We are writing in response to the complaint # ***
We have reviewed this case and understand buyer concern regarding this order ***Please note that the seller has time till maximum delivery date to fulfill the orderAs stated
earlier, to be eligible for coverage, the day you file the claim must be three calendar days past the maximum estimated delivery date or days from the order date, whichever is sooner
If buyer do not receive your order by 11/25/2016, we have requested them to contact us and we will reopen your claim
To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee)
-- Date of Claim: 11/15/
Sincerely,

Hello Mr***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand your disappointment regarding the damage to your shirt
caused by the suspenders purchased in your order #***This is certainly not what we expect our customers to experience.I've checked your order details and see that we've issued a full refund of $back to your Visa card on September 24, Unfortunately, we would not be able to provide any further compensation in this regard.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Although these suspenders were purchased from our site, you'll need to work with the manufacturer to report any damage their product caused to your property from useWhile we are responsible for fulfilling your order, and making sure you receive it, problems caused by the actual item need to be handled by those who make the product.We understand your viewpoint, and we're sorry that you're so disappointed by our decision.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:(1) They said they would get in touch with me, and they did not.(2) They imply that this is a unique situation, and yet I have heard from multiple sources that deliveries were incomplete or unacceptable(3) In the interim, I have experienced another failed delivery and am owed a refund of $-- which I have not yet received
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Yes, I have returned via prepaid Amazon label, as you were not able to offer replacementI purchased off a different merchant for product plus another shipping chargeI would like a gift card as compensation, to cover my hassle in correct Amazon error, as well as expenses I occurredSo, kindly I do not accept your response after Amazon admitted fault and doing nothing to fix, other than for me to repurchase of a scalper for $with no warranty.Thank you for prompt response.
Sincerely,
*** ***

Hello ***,
I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm so sorry for the frustration this matter has causedI'd like to assure you that
I've reviewed your previous correspondence with us and I can completely understand why you're upset
To help you, I've requested an additional refund of $5.97, to bring your refund total to $You'll see a credit on your billing statement within 3-business daysOnce processed, you'll also be able to see the refund here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
I confirm that we've extended your Amazon Prime membership by one month.
Further, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
If you still want the item, please place a new order for the same item with “One-day Shipping” and write back to us with the order number, we'll either waive off or issue a refund for the shipping charges on that new orderPlease make sure that the item should be sold and fulfilled by Amazon or fulfilled by Amazon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Shalini C.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your account.I've checked and confirm the information you received from our Account specialist correctly represents our policy at this time.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend my sincere apologies for any frustration this matter has causedIt is
certainly not our intention for our customers to have anything but pleasant experience at Amazon.com.I've looked into your account and see that you signed up for an Amazon Prime 30-Day free trial beginning on April 17, and ending on May 17, 2016.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.comSince your trial was set to automatically renew, you were charged the $annual Prime membership fee on May 17, If you'd like your Prime benefits to continue, you don't need to take any extra actionThis is why we ask for a credit card when you sifor the free trial: to make the conversion truly automatic.Since you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amount ($84.17+ $16.03)Refunds typically process within 3-business days and appear as a credit on your bank statementAfter the refund has processed in their system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.It is always important for us to hear how customers react to all aspectsYour valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Complaint: ***
I am rejecting this response because:Amazon is either unwilling or unable to furnish a sufficient reason explaining why these advertised prices were not honored on the transaction in question I'm requesting that Amazon participate in mediation or arbitration for resolution of this matter
Sincerely,
*** ***

Hello,As this refund was already initiated and completed the by the seller, we are unable to reverse the transaction.In summary, If The seller issues a refund for an order, that refund closes the transaction We cannot reverse the refund that the seller issued to the
buyer. Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account and gift card balance on account.I've reviewed your
account and can confirm that as per our Account specialist team confirmed that we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled and We are unable to discuss other accounts with you.Since we've closed your account any gift card balance on account won't be available for use.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I've waited days and still no reply from Amazon
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the best they can do is nothing so I have no choice but to accept.I wrote to Diapers.com for the sixth or seventh time and they are still unable to provide us with a resolutionThey told us that the new gift code has been sent to the original buyer back in April 2017, but the buyer claimed no such email was ever receivedWe requested that they send it to the original buyer one more time giving them the benefit of the doubt that this is a misunderstanding, but they wrote back saying they can'tWe most certainly got scammed, but since there isn't anything further we can do...we will move on.This has been a disappointing battle and the outcome is unjust
Sincerely,
*** ***