Amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back to us with more information as requested.I've reviewed your correspondence and understand that you've received surveys/offers through Swagbucks.Please note that we're unable to assist you with any issues related to third party websitesIn this situation, I'd request you to contact the merchant Swagbucks directly to get this resolved.Thanks for understanding us and we appreciate your patience.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I once again apologize for the inconvenience caused to you with the delay in processing the refund for your order #***.Our internal team investigated and confirmed that the refund issued earlier couldn't be processed due to some technical reasonsTo make things right, we've now issued a refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint
filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com
with a copy of this message
I understand your concern regarding the total refund on your order
To help you, I've checked with our team and they have confirmed that refund of
$has been processed to your cardYou'll also be able to see the refund
request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
I hope this helpsWe look forward to seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can
be of further assistance
Regards,
Shalini C
Amazon.com
http://www.amazon.com

Hello,We are writing in response to the complaint filed against order ***. Upon reviewing the claim we have come to the conclusion that we can not reverse the claim or refund the seller. The seller was held responsible for the claim as seller did not represent
the claimThey did not reply to our mail sent on 04/17/stating the issue which buyer had. However the issue that the customer has mentioned in this complaint is nowhere related to the order id mentioned. Thank you from Amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you've had with your Samsung Galaxy note I've verified and see that you had
placed this order with marketplace seller, FOREVER DEALS, on our website.I see that you had filed A-Z Guarantee claim for the reimbursement of this orderHowever, your claim was rejected due to the following reason:=========================================================================...⇄ have closed your claim for order *** because you did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if you contact them.To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).=======================================...⇄ I see that you are in contact with the seller and they are assisting you in resolving this issue by contacting the manufacturerYou can contact the seller for more information on this.You can also view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I did not receive the package when it was delivered It was delivered to somebody else - I did not sign for it and did not have an opportunity to inspect its contents Once I received the package and opened it, I discovered the television was damaged and immediately reported it to Amazon
Additionally, I was told multiple times by separate customer service representatives that I would be receiving an exchange/refund and would be told to wait 24-hours for a representative to contact me and discuss the details of the exchange The prolonged delay has been caused only by Amazon, as I would never hear back from anyone This occurred at least 12-times
The fact of the matter is I purchased an $1,television and it arrived damaged and non-functioning This is unacceptable According to Amazon's website, the A-to-Z guarantee is provided specifically for situations like this; where the product arrived damaged and the seller is unwilling to provide an exchange If Amazon is not going to stand behind their product and their sellers, as they claim, then I will take my business elsewhere
Sincerely,*** ***

that reply is totally ambiguous and fail to directly address the issues in any form or fashion. the reply is one would expect from a politician VAGUE and Ambiguous . the acknowledgement of sending package and having still remain with Amazon the PRINCIPAL Party whom is contracted with when purchase is made to ASSURE that the items are not just attempted delivery but are PROPERLY and deliveredWhen I send items as GIFTs to family and friends and told such has yet arrived is both embarrassing and heart ached as well as financial draining
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Greetings from Amazon.com,
This Seller has an account that is subject to a reserve period on funds
The reserve period is there to ensure a safe and secure experience for buyers and sellers, Amazon may hold money from an order as a reserve until we know the buyer received the item they ordered in
the condition promisedOnce a Seller builds a history of delivering an excellent buyer-seller experience, Amazon will re-evaluate the time period of the length of their reserve
When Amazon knows that a buyer has received their order and is happy with the item from this Seller, Amazon initiates their payment within days from the last day of the expected delivery dates
I have reviewed this Sellers orders and found that their disbursements were calculated correctly. For example, one order had a last expected delivery date of 08/16/2016. Seven days from that date was 08/24/and their funds from this order were disbursed on their settlement date of 08/25/
This information is available to our third party Sellers through help pages found within their Seller account and they can search for the help page “When will I be paid?”
Per Section Service Fee Payments; Receipt of Sale Proceeds of the Amazon Services Business Solutions Agreement that the seller acknowledged they had read, understood, and agreed to the terms:
As a security measure, we may, but are not required to, impose transaction limits on some or all customers and sellers relating to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or other period of timeWe will not be liable to you: (i) if we do not proceed with a transaction or disbursement that would exceed any limit established by us for a security reason, or (ii) if we permit a customer to withdraw from a transaction because an Amazon Site or Service is unavailable following the commencement of a transaction

Complaint: ***
I am rejecting this response because: Your own rep guaranteed the delivery date.Its also easy for you to say something different now.How can you have two guaranteed dates? makes no senseIts either one or the otherThis is unbelievable
Sincerely,
*** ***

Hello *** ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your orderThis is certainly not what we want our
customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.In future, if you come across any such issues with any of the sellers, I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenPlease go to the link below and select "Report a violation of our rules" as the subject line:***I can see that your order #*** was placed with a Seller on Amazon MarketplaceI've sent an e-mail about your order for 100g Thickened Sub-thread Soft Cotton Knitting Wool Yarn Scarf Hat Sweater Yarn Ball to the Seller, VSSHOP, on your behalfI've specifically mentioned that you have not received the item and you want your item at the earliestYou'll receive a copy of this e-mail shortlyPlease allow three business days for the Seller to respond; in most cases, you'll receive a reply much sooner.Upon checking, I see that we've submitted an A-to-z Guarantee claim on your behalfProcessing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:*** ***, thank you for bringing this to our attentionWe'll continue to look for ways to make the shopping experience for customers safer, and we appreciate you taking the time to write.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in completing your recent order for Xbox One 500GB Console. To help make up for
the delay, I've upgraded the shipping method to One Day Shipping at no extra charge.Please allow me to explain that sometimes unexpected fluctuations in supply can add time to our original availability estimateWe have learned that the Xbox One 500GB Console is now back-ordered, and our supplier has not been able to let us know exactly when they expect to have more in stock. I've contacted our appropriate department regarding this situation and they have already contacted a different supplier to obtain this item for you. I can assure you that we are working hard to obtain this item for you and we will ship the item as soon as we are able to obtain itYou won't be charged until we ship it to youWhen your order has shipped, we'll send you an e-mail confirming the contents and method of your shipment. Unfortunately, we'll not be able to honor the same price on an item offered by a different sellerIf you'd rather cancel your order, I understandTo cancel your order, go to the URL below and click the "Need to cancel an item?" button: https://www.amazon.com/gp/css/summary/edit.html?orderID=*** I've forwarded all your comments as a feedback to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you.Sincerely, *** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with your fresh deliveries. Since this is a unique
situation, I'm collaborating with our Amazon fresh team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that you would like to get issue resolved at earliest.I wanted to send you a quick e-mail to let you know that our catalog team still researching the issue It usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with an answer for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm *** C*** from Amazon.comI'm writing in response to a complaint
filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com
with a copy of this message
First, I'm so sorry for the frustration this matter has causedI'd
like assure
you I've reviewed to your message and I can completely understand why you're
upsetI've made sure the appropriate supervisory personnel are aware of your
experience to make sure we provide proper training to my colleagues at Customer
service, as this is not at all the level of service we aim to provide our
customers
Since this is a unique situation, I am collaborating with our internal
department to provide you the best responseI know your wait has been
frustrating and for that, I truly apologizeI ask that you please allow me 3-
business days to research the issue so we make sure the matter is taken care of
properly
As soon as I receive any information, I will email youIn the meantime, if
there is anything you need, lease feel free to contact us directly by replying
to [email protected] if we can be of further assistance
Regards,
*** C
Amazon.com
http://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I understand the cancellation of your order is disappointingI've checked the order details for
order #*** and can confirm that it was canceled and was not chargedThe sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your orderWhile an occasional stock-out is bound to happen, we do require sellers to keep these to a minimumIf we find a seller's out-of-stock sales are excessive, we'll take action.The transaction you may be seeing on your bank statement is an authorizationWhen you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase. As you mentioned, the same item is available from other sellers but at a higher price. Sellers on our website are allowed to sell items at any price they feel is fairHowever, we do have rules sellers must follow:While we won't be able to reinstate the cancelled order and honor the price of the item,If you'd like to report a particular seller or listing, please go to the link below (leave the order number field blank):***Our investigations team will look into the situation and take appropriate actionHowever, we can't disclose the result of any investigation we may perform.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our websiteRegards,Purna C*** **Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Almost identical to this first response to the Revdex.com, I've already received emails from Amazon Customer Service Representatives with the same, incorrect answer to this matter (from "*** *** *** *** *** ***)Each of those emails for the most part contain the same, canned responseIn fact, it looks like they just copied and pasted it in.All three are claiming that the original email I received with the sale offer for the item in question was a "spoof", sent by a hacker, not AmazonThat was the reason given to me that they could not honor the price.That is a complete falsehoodI'll now explain why I say this in detail to prove it, which I have also done to the Customer Service Representatives via email:1) U.SAmazon customer service representative "Heather L." has already called me on the phone to discuss this matter.When she did, she had already retrieved and was viewing the original email I received, in order to reference what I was talking about regarding my complaintA PDF copy of that email is attached, and the item in question is the 6th barbecue downI also told her at that time about the "spoof" email claims by the other Customer Service RepresentativesShe told me they were wrong, and that the original email most definitely originated from AmazonOf course it did, how else could she have possibly been viewing it during that phone call?However, she also refused to resolve this issue, simply informing me that the price had changedNote that this price change occurred overnight, since I was sleeping when it was sent to meWhen I attempted to buy the item at the advertised price early the next morning, it had gone up by $62.37.While I was explaining this, she quickly tried changing the subject, discussing the item's availabilityThat was also untrue, as its web page clearly stated it was indeed available, and sold directly by AmazonSo, that's now three different answers from Amazon Customer Service Representatives of why they would not sell me the item at the advertised price I was offered in the original email.2) I'm a computer programmer, have closely examined the source code of the original email (also attached), and can tell you with 100% certainty that it's genuinely from Amazon.To further prove this, I also compared it to the source code of other email that I receive all the time from Amazon, including order confirmations, shipping notices, and advertising, such as the one my complaint is aboutThe name of the SMTP (email) server that sent me all of these emails matches exactly (including the ones I received from all three Customer Service Representatives)They all originated from "smtp-out.amazonses.com".For your reference, here is a link to an Amazon web page which describes the Amazon SES email service that the company uses:https://aws.amazon.com/ses/Along with the response by "Heather L., all of this proves without a doubt that the original email was indeed from Amazon, and is not a "spoof".3) When I checked the links for the product items listed in the original email, every single one points to domain name https://www.amazon.com.Now, think about this: What would a hacker possibly have to gain by placing links within an email that send me to the amazon.com web site?4) If this is a spoof email (which it's most certainly not), how could the the originator possibly know that I was browsing the very items listed in the original email on amazon.com the day before I received it? It's impossible, only Amazon has that tracking informationThat's how and why Amazon automatically sends these advertising emails, to offer items the recipient was previously viewing on the amazon.com web site in an effort to get them to go back and actually purchase them.5) Here is the URL that was within the original email, the link to the product I wanted to buy at the sale price offered to me:https://www.amazon.com/gp/product/***/ref=pe_225750_273107830_em_1p_5_tiThe domain name should look familiar, it's www.amazon.comObviously, this is Amazon's official web site address.I have a very strict firewall, use strong spam filters, and keep my PC up-to-date with Windows patches along with the latest Antivirus file definitions available, religiouslyI also run Norton Antivirus, which also constantly monitors and warns of malicious web sitesAll of that in mind, there's absolutely nothing wrong with my PC as far as implementation of strong security goes, despite their claims otherwise.The bottom line is, I have no idea where these three Customer Service Representatives who are claiming the original advertising email was a "spoof" are getting their information from, but they are absolutely, positively, 100% wrong.It's obvious that claiming the original advertising email is a "spoof" is nothing but a justification to refuse to sell me the item in question, at the price originally offered to me ($386.63)I still want to do this, and the only resolution I'm asking for is that they honor the original price offered to me in writing.Sincerely,- *** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointing experience you had with the hoodie which was a giftI understand the seriousness
of this issue.Unfortunately the process which my colleague explained when you have contacted us was the only option to get the appropriate sizeI've forwarded the feedback to the appropriate team for consideration.In this case, as a good will gesture, I've issued a $Promotional certificate to your accountYou can see the amount at the checkoutWith this amount, you can go ahead and purchase the right size you wantedThe one which you have already have you can keep it, donate or dispose whichever you feel is appropriate.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId***I once again apologize for the inconvenience this has causedI hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn
that you're not able to access your amazon.com account and your gift
cards are already
redeemed on your accountI apologize for the
inconvenience caused.While I would love to help you with the
issue, I've checked the email address you have provided in the complaint
and could not find any amazon account associated with that emailIn
this case, please write to us from the email associated with the amazon
account so that I can be able to check and resolve this issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani