Amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your complaint and I'm sorry to learn about your experience.Since this is a unique situation,
I'm collaborating with our concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello, We have asked the seller for more information about order *** and are awaiting a response.We will contact you again if we need more information or when we decide the claim.Thank you

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that order #***, was cancelled due to unavailability.***, I understand this isn't
what you've expected of this purchase, but please know we will not be able to compensate for the cancellation of the order.I'd suggest checking our website from time to time to see if this item is availableIf anyone is selling it, you'll see a "More Buying Choices" box on the product detail pageIf it's not available from any sellers, you might see an "Alert me" link; "Alert me" allows you to sign up to be e-mailed when Amazon has stock available for purchase.I'm sorry I don't have better newsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** it been such a long time it been since February and it's always the same response so I guess amaZon it's never going to pay me I will never buy again form them and cancel my prime thanks so much for your time

Complaint: ***I am rejecting this response because: This person only repeated the same thing that I went to the Revdex.com about This is an impossible task because no bank will fax such information over to a third party due to privacy concerns Please, at the minimum, release the gift cards attached to the account, so that they can be elsewhere, or send me a check for the amount Thank you.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:the issue isn’t with the seller it is with amazon changing shipping settings in an account so that it defaults shipping that charges and increases profitIt’s advertising and is dishonest and wrong
Sincerely,
*** ***

Hello from Amazon.comWe are unable to credit the seller’s account for this transaction as there is no tracking number or proof of delivery that is available which shows delivery confirmation at the buyer's addressIn summary, we are unable to take the actions requested by the seller in this case,
because there is no valid proof of delivery with signature.Thank you for your interest in Amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the problem that you had with the order you've placed.As mentioned earlier I see that a replacement was also created on your order which was lost in transit due to which it wasn't delivered.Please understand that an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.A full refund for the order in the amount of $has already been issued back to your payment methodAnd since the item is now out of stock we are unable to send you another replacement.In this case, I request that you please place a new order for the item that is available from other sellers.Your understanding and patience is appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
see Attachment.If not,Why agree?He is not a member of Amazon Customer service? You cheated me,you should compensate for the lossI believe in Amazon before,but you tricked me now!Sincerely,** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.As informed earlier, on Prime Day we've had a technical error that allowed you to add additional Xbox One bundles or components in the Shopping Cart showing the Prime Day discountDue to this error, you received the Prime Day discount on one bundle and were charged our price on additional components.However, I see that on July 16, we've issued a refund of $to your MasterCard and also, issued a $promotional credit to your accountIn this case, there is no need of returning the item.I've shared your comments as a feedback with the seller team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Again, I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I would like
to confirm that we have reinstated your account and it is now activeWe sent a confirmation email about the same on Friday, April 6, 11:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges $on your account Order#***.I've
reviewed your previous correspondence and as an exception I've requested a full refund of $for the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the refund for your Order ID: ***.I've
verified and see that full refund of $was issued to your Amazon Gift card balance on March and is Active on your account.Also, I see that you had placed another order using some of the funds from this balance.You can view details of the completed refund on your Amazon.com account:***You can view your balance and usage history in Your Account here:***/Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

The instructions for resolution is not clearI sent a follemail clarifying this since there are two separate sellers so I wanted to check if I would be selecting to re-order from the seller that has the item in stock but have not received any response and it has been 2 days since I sent my query
There is also no clarity as to when the item will be delivered to me as per my original complaint of unnecessary and unrealistic delays in the order
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can absolutely understand your frustration and it's truly regrettable for the concern about Prime ChargeI have already forwarded this issue to our right team to look after this.I have issued full refund of $to your MasterCard on Saturday, September 17, Refunds typically process within 2-business days and appear as a credit on your statementI request you to please check your bank statement to confirm the refund.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have attached photos proving this is the correct itemThe first photo is the receipt from when I originally purchased the itemIt has the serial number listed under where it says "Xbox One Elite Console"The second is a photo of the bottom of the console itself showing the matching serial numberPlease refund the money you owe me because your claim that this is the incorrect item is false. Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the two different charges for Prime
membership subscriptionCurrently, the Amazon Prime Membership is available for $annually or for $a monthIf the customers choose to be charged on a monthly basis, their membership charge will be $If they choose to be charged on an annual basis, then they will be charged $99.While I realize your disappointment regarding this, I've shared your comments with our Prime team for their consideration when planning future improvementsWe're constantly fine-tuning our presentation to provide our customers with the greatest value, selection, and information for their online purchasing decisions.Further, I understand your concern regarding holding up the orders of non-prime customersPlease be informed that we won't hold on to any of our customers orders for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given to them.Thanks for your understanding and patience in this regard. Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your book, you should have received it by now.I've checked your order
and see that order was placed from "*** *", one of the third party sellers on our website.You did the right thing by contacting the seller; and I regret that this didn't resolve your concernsOrders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comI've taken a look at the order, and you're right, something definitely isn't matching upI can definitely understand your frustration with this situation, especially since none of this was your fault.Since you didn't receive the order, I've filed A-to-z Guarantee Claim on order #***You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.The reason we ask to wait a longer is that, whenever we file a claim on the order our concerned team with take up the case and get in touch with the seller and investigate what has happened with the order and will reply you back with the options once it is done.Please understand that when customer notifies us of their issue with the sellers and A-to-z Guarantee claim will be submittedWe are indeed willing to work towards the requested resolution, but we will need additional time in order to fulfill our legal obligations toward the seller in the transaction.We request you to allow us to work towards remedying this situation by allowing the stated time frame to passSometimes the claim will be approved within 2-or 3-business days but 1-weeks is maximum time frame we ask our customer to wait for the resolution.It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guarantee.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/Thanks for shopping at Amazon.com.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: If this is a fraud situation I will make the FBI aware of the initial payment being make to AmazonI will not have any affiliation with Amazon again.
Sincerely,
Darlene E***

Hello,We retain the right to immediately restrict or prevent access to our siteWe removed this seller’s access and placed a hold on any funds in their account because they may be using our site to engage in fraudulent activityDue to the proprietary nature of our business, we do not provide
details on our investigation methodsIn accordance with the terms of this seller’s agreement with Amazon, we will not be transferring any funds to the sellerIf we determine that a seller account has been used to engage in fraud or other illegal activity, remittances and payments may be permanently withheld.For more information on this policy, the seller can search for “When will I be paid?” in Seller Central Help.Sincerely,