Amazon.com

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you've had with the delivery of the order
#***. I've checked this order and see that we've processed a refund in the amount of $towards your original payment method. Please understand, as informed by the previous representative, apart from this amount we'll not be able to refund any additional amount in this regard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.com

Hello ***I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the payments.I've forwarded the details to the payments team and
they need to look into the problem with your , and it'll take a bit more time than usual.I just wanted to let you know I'll write back with more information after getting the reply from them.Thanks for giving me time to find the best solution.Best regards,Bhaskar A.Thank you.Amazon.com

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you have received damaged and defective items and was charged for return shipping and a
partial refund was issued
I've checked your conversations with our customer support agents and see that you have been using abusive language without giving our agents a chance to serve you
Order# *** :***
I've issued the remaining refund of $to your original payment method and this will get credited in the next 3-Business days
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Order# *** :***
I see that this item is sold and shipped by third party sellerPlease understand our third party sellers cannot provide a prepaid labelInstead, as an exception we issue the return shipping in the form of promotional credit
To help you with this, I've added $promotional credit to your amazon accountWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Order# *** :***
I've checked and see that there is no chance given to the agents to serve on this issueI see that you have items in this order and not sure which item you would like to return
In this case, I would request you to provide the name of the item so that I can arrange the return label to return the item
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking time and writing back to us.I understand your frustration regarding the promotional credit applied to your accountAs previously informed, promotions of $were applied on your orders and promotions once applied cannot be refundedHowever, our customer service department has made an exception and refunded the amount in the form of promotional certificates, as promotions cannot be refunded in the form of Gift Card or to the original payment method.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As I stated in our earlier correspondence, you'll need to contact your credit card company disputing these transactions.Amazon's role in resolving charge back disputes is limited to providing supporting documentation to the credit card companyThe outcome of this dispute will be decided by the card issuer, not by Amazon.Please note that when a charge back is submitted to us, we give the money back to the bankI'd request you to get in touch with your credit card company to clear this up and resolve the matter directly.I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response.We appreciate your understanding.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am requesting that a copy of this case be sent to me, physically and that all data within be contained permanentlyI will be forwarding all data to the FTC for further investigationThank you!
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this not resolution is satisfactory to meI want my money back of course but there are still charges that don't make sense on my account I try and ask for a list of purchases this month to make sure no other charges where made like that Im having trouble getting the information out of amazon I have a prime membership which is$a year Amazon gives me number that don't go anywhere I thought the Revdex.com would help me stop getting the run around Some money is better than no moneySo that is how Amazon is going to get the case closed?Sincerely, *** ***

Hello Ms*** * ***,I do understand your concern regarding the refund of $on your Visa card.I've checked our concerned team and I see that you've filed a Chargeback for the mentioned amount on March 10, I'd request you to contact your bank for further queries.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although still disappointed.Sincerely, *** ***

Hello ***, I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your Kindle.On checking with our Kindle technical team, I found
that your issue is still under investigation and it would take much more time.Considering the time since you've purchased the Kindle, I'd like to made an exception to our standard procedureIn this case, please place a new order for "Kindle Paperwhite 3G E-reader" from the below link and reply to this e-mail with the order number, so that we'll waive off the complete order cost.https://www.amazon.com/Kindle-Paperwhite-reader-High-Resolution-Display/dp/...⇄ please return the original kindle by visiting our Online Returns Center:http://www.amazon.com/returnsOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
I accidentally provided wrong emailThe account is ***@yahoo.com
Sincerely,
*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry learn about the trouble you had with your orderThat's definitely not what we want our customer's to
experience.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standardsI've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.Regarding your order #***, I see that a full refund of $was initiated to your Visa card for the missed delivery.I see that the package couldn't be delivered by the carrier and was returned to usHence, once the package is returned we cannot reship itI apologize for any inconvenience this has caused to you.***, We want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our teams internally so your experience can be reviewed and work on the feedback to offer quality service and support you expect from us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello Mr*** ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my sincere apologies for the inconvenience causedWhile checking refund status for
Order #***, A refund was issued to your Visa card on November 22, for $We sent you a confirmation e-mail on November 22, 2017.We have initiated a refund in the amount of $to Maria Parvulescu for the following items:Color Harmony Workbook: A Workbook and guide to Creative Color Creations Customer Return Order ***We will adjust your seller account accordinglyYou can view your account at any time by logging in to your seller account and going to your seller account information page.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherYour bank can clarify how long it'll take them to post the refund.I've checked your order# *** and see that it was placed with "Thursday's Child National Charity for Endangered Children ", a seller on our websiteI've sent your concern regarding refund not received for the order to seller on your behalfYou'll receive a copy of this email shortly.You can also view any e-mails sent to sellers in Your Account here:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give sellers two business days to respondIn most cases, you'll receive a reply much sooner.I'd like to give you assurance that all seller orders are covered by our A-to-z Guarantee.If the seller isn't able to help, please click on the link below to learn more about the A-to-z Guarantee:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello from Amazon.com,My name is Sasya and I would be responding to the complaint against the order ***.I have reviewed the claim and understand buyer's concerns regarding the refund of the orderA full refund for the claim amount was issued to the payment method buyer used to place the orderThey can check the status of the refund on the Your Orders page in the Your Account section of our website (www.amazon.com/youraccount).-- Refund Date: 11/21/2017-- Refund Amount: $384.86Since the order was paid by credit card, it may take several business days for the refund to appear on their credit card accountThey can check with their issuing bank to confirm that it has been postedI hope this information is helpfulThank you for understanding.Thank you for choosing Amazon

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've reviewed details of
order and can confirm that your A-to-z Guarantee Claim was filed on April 1, 2017.I see that we have requested additional information from the seller and the claim is being investigated and will be completed shortly.Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Regarding Seller experience: I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello *** ***, I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. We value and respect your time, efforts and above all the trust you have on usI apologize for
this disappointing experienceThis is certainly not the Amazon's Standard of taking care of customers.I suggest you to write to us the order Ids which you never received so that we can check and investigate with the carrier so that it is not repeated for future orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because : I just talked to amazon again yesterday and the first rep said again yes it was their fault , and yes the fraud came from them , and they would be happy to refund , just like the rep told me weeks ago when the fraudulent charges are refunded I will drop the complaintI have also alerted the credit card company they are also investigating but they also said the fraudulent charges came directly from amazon.com.Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any confusion the previous email has created.I would like to confirm that the refunds which I have mentioned in my previous email is exactly what the agent has promisedHe just summed up the refunds which were issuedSo the amounts $5.00, $5.00, $20.00, $and $sum up to the amounts which the agent promised.While I understand your frustration, I'm so sorry, but we can't offer any additional insight or action on this matterI would request you to contact your bank so that they can help you.We look forward to see you soon

Hello ***,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the status of
your order and see that the return window has expired on Sunday, March 1, Because more than days have passed since you received this item, we can no longer process a replacementOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.However, considering the circumstance our customer service team has made an exception in your case and processed a full refund of $for the item to your original payment methodWe've also processed an additional refund of $to make up for the inconvenience.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service on June 29, is correctAs mentioned, we're unable to offer a replacement for this itemRest assured, we'll honor the price match request that was promised by our customer service team for the below item.http://www.amazon.com/gp/product/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our previous correspondence with you, and I'm very sorry about the incomplete information you received.As mentioned earlier, we won't be able to refund return postage charges.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com