Amazon.com

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you are subscribed for prime without your knowledge and I do apologize for the
inconvenience that was caused
I've checked and see that you have placed an order for prime item and hence you are automatically subscribed for prime free trail for one month and you are not charged for it
If you no longer need the prime free trail, please let us know so that we can cancel the prime subscription for you
I'm sorry that you are unable to find our customer support page on our websiteTo contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts
If you can't access this page, our customer service phone numbers are as follows:
- Calling from within the U.Sor Canada: 1-866-216-
- International: 1-206-266-
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Amazon: I requested also to be refunded for the cost of having to ship the item I received back to youSince it was not the item I purchased (you sent me the wrong item), I should not have been required to pay to send it backSo you have ignored part of my requestHowever, I will be gracious and let it goI will accept your response to resolve the complaint.
Sincerely,
*** *** ***

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the negative ordering experience you've had with the orders placed with our third
party sellers.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.Regarding the order #*** *I see that the A-z guarantee claim on the order has been grantedA full refund of $was issued on March 10, MasterCardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Regarding the order #*** *I see that your A-to-z Guarantee Claim was filed on March 9, for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/I've shared your experience with the appropriate team for their review and future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your unpleasant experience as your recent order # *** was lost in
transitWe certainly didn't expect this to happen to our customers.We do our best to ensure that all orders leave our fulfillment centers as close as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost by circumstances beyond our control.We're aware that our choice of delivery services reflects on our business as a whole, and I've forwarded this to our shippingdepartment--I know they'll want to hear about your experiencePlease be assured that we take this kind of informationseriously as it is valuable to us in helping us to continue to improve our program.Upon checking your order, I see that a full refund of $($106.20+$106.20) has been credited to your Amazon Gift Card.As informed previously, since your order has been already refunded, our system won't allow us to create a replacement orderfor this item and we can't offer any additional insight or action.One of our aims at Amazon.com is to provide a convenient and efficient service, but in this case we haven't met the standard, please accept my sincere apologies for thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Problem:I placed an order on Amazon.com on Sep 10, which shipped with 'guaranteed day delivery' - a claim Amazon made during the checkout processThe delivery was via Amazon's delivery service (not UPS/USPS/etc) and arrived lateAmazon's guarantee is that the shipping cost will be refunded if it is not delivered in time (https://www.amazon.com/gp/help/customer/***)During a chat with Amazon Customer Service, the representative only offered excuses as to why they would not honor their guarantee (initially they claimed weather even though its path was more than miles away from affected locations, then claimed that there is no shipping charge to refund because of Prime membership)The representative was unwilling to say what the shipping cost would be without Prime which required that I cancel Prime to be able to check myself (the only reason I had Prime membership was for 2-day shipping)Their representative did offer to extend my Prime membership by one month (the equivalent of $4.17) - which is not the same as issuing a refund per their gaurnteeI did attempt to escalate the issue to a supervisor, but the representative refused to do soOnce my Prime membership was canceled, I was able to determine that the correct amount for shipping on this order was $11.88.Translate Desired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:- Amazon needs to offer a FULL refund of the shipping cost when they do not meet their guarantee - regardless of Prime membershipMy account needs to be credited the full $for their failure to meet their guarantee- Amazon need to not lie to their customers about what actual shipping costs are- When a customer requests to be transferred to a supervisor, the representative needs to do so and not make excuses
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It looks like the e-mail address you contacted us with, "***", isn't associated with an
Amazon.com accountFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.https://www.amazon.com/gp/help/customer/contact-usWe look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the refund for your recent order(s).I've researched your account and couldn't
find any charge in the amount of $If you're referring to any specific order, please provide the order number so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello Mr***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.Please do understand that
you'll need to contact your card provider for questions regarding your accountI'm so sorry, but we can't offer any additional insight or action on this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello William,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.In order to investigate this further, it looks like
the e-mail address you contacted us with isn't associated with an accountI request you to contact us from account under which charge was found so that we can look into it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
My freight forwarder didn't receive the package, and the signature of *** is not my freight forwarderI don't know what happened, maybe the transport company of Amazon sent the goods to wrong address
I have explained this problem to Amazon's customer service workers on line several times, but they always said that there was nothing they could doIt is not acceptable to me, I paid for the items, why I took on the lost for the mistake of Amazon or their transport company?Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern, but as informed earlier, we won't be able to take any action when you pay directly to a third party seller.I see you've filed a case with police - that was the correct action to takeYou may also want to contact your local authorities and your bank to report this situation.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Regards,Vijay K.Amazon.comhttp://www.amazon.com===========================

Complaint: ***I am rejecting this response because: The response has nothing to do with my complaint. How does one respond to a non sequitur? I don't care about returning books. I want them to clear my daughter's Visa card of Kindle charges that are mine and paid on my Amazon charge card. August 15th Amazon said that this would be resolved but I have heard nothing from them except the itic response that you received. All Kindle charges belong on my charge card NOT MY DAUGHTERS. How is this so hard to understand? With this experience I tend to believe that Amazon has no interest in resolving this dispute, they are just trying to wear me down so that I will quit out of utter frustrationSincerely,*** ***

Complaint: ***
I am rejecting this response because:1.) This canned response (which I specifically asked the reply not to be) does not address all the points of my initial complaint. 2.) "I would be happy to report any customer service issues to leadership and ensure coaching is performed so that it does not happen again." Yes, please do thisCustomer service has been declining rapidly at Amazon and it would be nice to have some accountability for this aggravationg. 3.) "Regarding the order, I see that a full refund of $was issued in the form of gift card balance to your Amazon account" Yes, this is trueHowever, as stated multiple, multiple times now, I was promised additional compensation via a $gift card balance, and free overnight shippingNeither were included in this refundThe shipping is moot at this point, however, I would still like the credit I was promised. 4.) "I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com." I see no such credit applied to my accountAdditionally, if this credit is only good on Amazon items and not applied to my account as an over-all credit, then I would still like the $gift card balance I was initially promisedMost of the items I purchase on Amazon are not "eligible items sold and shipped by Amazon," so I don't know if/when I would use that sort of a creditWhile I do appreciate the gesture, the fact that this is not a standard gift card balance makes this gesture highly inaccessible to meIf you are unwilling to apply that $gesture in a more inclusive way, I should at least have the $gift card balance I have been promised several times and not yet received.5.) "This Gift card balance was utilized to place Order ID: *** on February 26, 2018." Yes, I used the refund to re-purchase the exact same item.(No overnight shipping, of course, since this was not added to my account as promised.) Surprise, surprise, this item does not workSo I will be returning it yet again. Please address these points individually in your replyI do not want another copy/paste reply that is not going to address the specifics of my complaint. Sincerely,
*** ***

Greetings from Amazon,We have an open case with this seller and are communicating with them through the open case.It appears that this issue has been resolvedRegards,

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand that you want your payment card to be listed only in one accountFor security reasons, we cannot be able to remove payment cards from customer accountsWe suggest our customers not to share the payment cards with othersHowever, If it is used by family members or friends you can request them to remove from their amazon accounts
We make every effort to protect our customers' privacyMaintaining the security of customer information is one of our company's highest corporate priorities, and we have designed our systems and business practices to help achieve this goal
For more information visit:
www.amazon.com/privacy-policy
I've now checked and confirmed that your card is not associated with any of the other amazon accounts
I hope this helps! We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello *** ,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your account has been blocked for a while due to an unauthorized activity.We received
your email regarding the trouble with your account. I've verified your account and can confirm that we have now reopened your accountYou should be able to sign in and place orders as normal.We are sorry for any inconvenience this has caused.please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ManikanthAmazon.comhttp://www.amazon.com

Hello
My name is Sumit G and I will be responding to this complaint on behalf of Amazon.com
I have reviewed this claim and understand the seller's concerns regarding the claim filed by the buyer against this order
I see that the seller's account was debited for the claim on order
*** in errorTo correct this, a credit has been issued to their account for $92.11.We are sorry for any inconvenience that this may have caused the seller.-- Date of Claim: October 14, 2016Sincerely,

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.We have restored your access to this accountYou can
now sign in and place orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your experience with your recent order placed on Amazon.comI understand how upsetting this may have been and I regret the disappointment this experience has causedI've reviewed your correspondences and I'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Further to your email, I've verified that we only charged your payment card once for your order#***.Please note that when you place an order with Amazon.com we contact your bank for a purchase authorization to verify your credit cardThe bank communicates back to us, approving or denying the authorizationWe don't actually make the charge; we only verify that this amount exists in your account, which confirms the validity of the card information you have provided.As explained earlier, some banks may hold funds in your account for these authorizationsTo get this resolved, I'd request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: ***Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with thisI hope you'll understand that we are unable to offer you compensation in relation to this matter, rest assured we’re striving to correct any inconsistencies in our processes, and that your feedback is invaluable to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This is the exact same automated response I have gotten time and time again from AmazonI have explained that the only reason I have a new account is because 1) I deleted my previous account and had absolutely no connections to it at this point and 2) I no longer had access to the e-mail from the previous, closed account and therefore could not have used it to re-open my original account.Again, Amazon told me multiple times on the phone that they could see no reason why my account was closed and everything was in orderI had no negative feedback, no complaints, no marks against me at allI was told that my account would be reinstated.However, they will e-mail me this same e-mail, word for word, saying that they cannot tell me why I cannot sell on their site just that I can'tAnd I am supposed to believe that Jeff B***, the CEO personally is reading every single message I sent? I do not understand why Amazon is treating its customers as though we are that dense.I am losing well over $5,because of the items that Amazon took down with no reason upon deleting my accountThis is absurd and makes no sense whatsoever.Sincerely,* ***