Amazon.com

Complaint: ***
I am rejecting this response because: it does not address the fact that they wrongfully suspended my accounts after I have showed proper paperwork. the dates given in there response is from 2012?? they are holding $45,of my money from 2nd account that was 100% perfect without any issues
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:of the e-mail sent below
Your Amazon.com Order #***
Amazon.com
Wed 9/7/10:AM
To: ***@hotmail.com ;
Your Account
Amazon.com
Message From Customer Service
Hello ***, This is Alex from AmazonI'm so sorry to hear that there's no movement for this item that you ahve ordered from usI've tried cancelling this order but unfortunately, I'm not able to cancel it because the item is in shipping process and due to technical problems, it was stuckI'm so sorry about this but don't worry, I've already escalated this to our technical team and to my supervisor to report this concern and we will request a force cancellation for thisAlso, rest assured that we haven't charged you yet for this itemI will keep an eye for this concern to give you a faster resolution for this.I'm extending the best hand that I could give because I believe that what you say with regards to our service means much to usAs a customer centric company, we strive for customer happiness.As a representative of Amazon.com, I want to assure you that we value our customers' trust above all else--it's the foundation on which our company was builtPlease know that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.One of our aims at Amazon.com is to provide a convenient and efficient service
Sincerely,Kathleen T***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had where most of your recent orders are delayed
and I appreciate you taking time in bringing this to our attention.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've reviewed all your recent orders and see that majority of the orders delayed were shipped via USPSSince, you've had repeated delivery issues with USPS, I've made an exception and given priority to other available carriers for future deliveries to the below address:** *** *** * * * * * * *** *** *** *** ***DALLAS, TX 75204-1184I do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.While we are unable to issued a refund for your Prime subscription, rest assured we've taken all appropriate measures to ensure that your future packages aren't delayedWe appreciate your understanding in this regard.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused to you with the unknown packages you have receivedTo help you with this, we have escalated the issue to our investigations team and had them look into this issueUpon research, I see that the account from which the orders were placed is now kept on hold and our system won't let them access or place orders from that accountRest assured, we have taken care of this issue and will try to make sure you won't receive further unknown packages to your address.Thank you for taking the time to write in to us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh ***Amazon.comhttp://www.amazon.com

Greetings from Amazon.com!Please note that as previously advised, we have issued a refund of the last three months of Professional Subscription fees, which the seller can see in their account presently.Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on AmazonThe requirements for selling in the Grocery & Gourmet Food category reflect customer concerns about product quality, product branding, and consumer safety.Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food categoryPlease note that meeting the requirements stated in this policy does not guarantee that Amazon will approve the seller's ability to sell in this category or their full proposed selectionhttps://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ most recent application from this seller (case ID ***) included an e-commerce receipt rather than an invoiceAmazon does not accept retail receipts, order details, packing slips, sales orders, invoices from an online retailer, or pro-forma invoicesIn said case, the seller received detailed description and instructions of the required documents and the information these must contain.We would encourage the seller to review the Grocery & Gourmet Foods help page and respond again with the required documentation

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you had a trouble while contacting us and the problem with your itemIn this case,
there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $68.29, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As per your previous request, I understand that you would like a billing adjustment (price adjustment) for the bag you have purchased on ***
I've checked with our pricing team and understand that they have contacted you regarding this issue and honored the price match for you as per your earlier request
I'm sorry that I am not clear with the help you neededAs per your desired resolution, you have requested for a price honor and we have honored it for you
I'm happy to help you if the help you required is a price match or wanted to purchase a new bagIf that is a price match, I've confirmed that it is honored for you
I hope this helps! We look forward seeing you again soon
Regards,
Wilmani

Hello,
A-to-Z guarantee does not handle rebate issuesHowever, as an one time exception we are issuing full refund to the buyer on this orderPlease understand that this is a one-time only exception and for future rebate claims buyer will have to contact the manufacturer directly
In summary,the
buyer is issued a full refund of $on order ***
Sincerely,

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with "Elf on the Shelf:A Christmas Tradition (brown-eyed girl scout elf)", I
understand you are upset.***, while we understand your concerns, we are unable to assist you with this purchaseAs previously stated, we have closed your claim for order *** because we have no evidence that the seller received your returnThe seller stated that your package did not arrive, and the return information you provided does not prove that the package was delivered to the seller.I apologize, but we will not be able to refund the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,The seller has an Individual Selling on Amazon accountAs they mentioned, this type of account has a day reserve on incoming funds, meaning once a seller receives payment for an order through their account, it is held in a reserve status for days, then moves to an
available statusOnce in an available status, the funds in an account are disbursed on a seven day schedule.For example, if a seller receives payment for an order on the 1st of the month, the funds would move to available on the 15th of the monthThen the funds would be sent to the seller's bank account on the next scheduled disbursement date (which is on a seven day schedule.)In the case, the seller referenced payment for four different orders, and the time the payment was added into their account:*** *** *** *** *** *** *** * ** *** * *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** **The funds for the August orders were scheduled to move from reserve to available on September 1, which was the same day the seller was scheduled to receive a disbursement, so the previous associates believed the funds for the orders would be sent to the sellerThe actual disbursement was sent on 2016-09-08:00:UTC (2016-09-05:00:CST), and because it had been a few hours less than days, the funds from the orders were not available for the disbursement.Payments for the orders are showing in the account in an available status, and are scheduled to be disbursed on the next disbursement date, September 8, The seller can confirm this in their Seller Central account under the Reports > Payments page, under the " When will you be paid?" section, which currently shows "Transfer amount scheduled to initiate on Sep 8, 2016" and the current available balance total

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your account, I understand you are disappointed.***, we are happy to
reinstate access to your account, however, you will need to send us the details that our team requested on June 2, 2017, 6:PM (US/Pacific)As soon as you send the details, we will match them up against the details that we have and take a decision to reinstate or not.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received the damaged item and this is really not what we want you to
experience.I
understand that the new item arrived as promised and the used item was
delayedI see that the used item was clearly mentioned as "Seller Note:
Item will come in original packagingPackaging will be damaged."Since
this was an used item and the price was increased for the new one, I'm
sorry that we can't be able to honor the price of the new item with the
used item.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Greetings from Amazon.com!Thank you for reaching out to us.We've researched seller's shipment #*** and can confirm that all the units sent in that shipment were fully received.There is no single unit missing from that shipment.Seller has been duly informed through their selling account and
we have closed this issue as resolved.Thank you and regards,

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to contact us with the concern of your recent account issuesI'm so sorry to hear of
the frustration caused by this situation.I've reviewed your account and confirmed its been reinstated and currently activeYou should be able to access it without any further troubles.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustrationHowever, I've forwarded your feedback along to the team involved in the future development of our Account Specialists division.We sincerely apologize for any inconvenience you experiencedWe’re truly interested in preventing issues like this from happening againWe'll consider your comments as we plan future improvements to our system.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,Note that, we have issued full refund for this Order ID ***. Sincerely,Vishnudeep K

Complaint: ***I am rejecting this response because: The refund still has not come through. Also, under the order "Transactions" section, the date it was showing for the refund reissue, January 27th, is no longer there. There is no date in that section at all anymore. Please advise.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have not been made wholeAmazon responded by saying the account automatically renews the account; however, for payment options it is CLEARLY stated which card to use! My personal card is not mark for use by AmazonI require full reimbursement from Amazon, or I will continue to civil court!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand as a Prime Customer you intended to
receive the items on time.I've checked your account for the order #*** and see that your order was split into three shipments and was shipped on March I see that your order was delivered between March - March 15.The delivery date is very accurate and calculated based on a few different things, including the location of the inventory of item, the delivery address, and how quickly we can put your order together and get it to carrier.The most up-to-date delivery estimate will display during checkout.Selecting One-Day or Two-Day shipping will reduce the transit time to one or two business days after we've shipped your order, but it won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201910120Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya *** A.Amazon.comhttp://www.amazon.com