Amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn
that you have been getting charged for HBO subscription on your amazon
account even though
you haven't subscribed for itThis is really not
what we want you to experience and do apologize for the inconvenience
caused.I've checked your amazon account and couldn't find any
HBO Subscription in your accountHowever, I did a further research and
found that it was subscribed on another amazon account associated with a
different email address with name *** *** and got subscribed using your cardI
can see that it was still active on that account and we can't be able
to cancel the subscription unless the request comes from that account
holderIn this case, please contact your family or friends who
have access to your card and ask them to contact us to cancel the
subscriptionUnfortunately, we cant be able to process refunds
for the past subscriptions as it was already completed and no option for
us to refundYou may dispute these charges with your card holderThe
next date of charge for subscription is September 15, and would
request the account holder to contact us to cancel the subscription
before the next charge.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,
We are unable to assist the buyer for this transaction as the buyer raised the claim outside the return window as per amazon policy
In summary we are unable to take the action requested by the buyer as they are out of return window
Sincerely.
Ajith

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to be refunded for the "New Balance Women's vFresh Foam Walking Shoe, Grey, D
US".As requested, I've issued a full refund of $to the same payment card that was used to place the order, you will receive the refund with in the next 3-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=1***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello Mrs*** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Amazon logistics carrier for delivering
your packages. In this case, I need to look into the problem with our appropriate team so I have raised this issue with them now, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 2-business days with more information and resolve this issue for youAs I've raised this issue, I'm waiting for them to provide us an update in this regard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order # ***.Upon researching the issue, I realized that you never received this order.To make this right for you, we've processed full refund of $on May 9, to your MasterCard.You'll see the refund on your credit card statement in the next 3-business days. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

I want them refund me the shipping costs

Complaint: ***I am rejecting this response and I want to clarify AGAIN what happened: 1) I paid for the Amazon prime service which guaranteed business day delivery2) My order is delayed and one Amazon representative decided to refund to me as an apology3) Amazon deactivate my echo and forced me to return the refund without a reasonable explanationI want1) Amazon activate my echo as soon as possibleIf you insist that your procedure is to charge my credit card, I will agree but on the condition that you will refund the money you charged.3) Again, please stop twisting the truth and apologize for the dishonestyThe Amazon representative refunded me because of the late delivery, not because of the product lostI know you want to claim the refund is for product lost, and I should return the refund because I have received the orderHowever, it is not the truthI have submitted evidence to you again and again, and I am willing to submit again to Revdex.com if needed. Best,

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about an unauthorised charge in your account for amount $I checked your transactions
and couldn't find any charges for $We'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Regarding the refund of $193.98, I have checked your order and found we have issued refund of $on April 3, Since the order was partially paid by gift card, $has been returned to your gift card balanceThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Rest of the amount $was processed as refund to your Master cardIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherI would also like to confirm we have issued additional refund credit of $to your MastercardYou can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***If you don't see the Master Card refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello, We are writing to you regarding the Order ID ***In this case item was returned to seller and seller confirmed one item was damaged hence not able to refund, and we did ask the seller to at least issue a partial refund to the buyer and mail was sent on 1/17/and on
1/22/but there was no response received for the mail sent hence seller was faulted for no response on this orderAnd the next Order ID ***In this case seller was faulted for no response to the initial mail which was sent on 1/14/ In summary we are unable to assist further in this case and we cannot arrange a return back to seller for the order *** as per Amazon policy Sincerely Sharieff

Complaint: ***
I am rejecting this response because:
I felt that I don't deserve the mistreatment that i've gotten from them
Sincerely,
*** ***

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the refunds on the order # ***I'm sorry for the inconvenience
caused in this regard.In this case, to help you with this, I've updated to the payments team and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Hello,When a buyer files a claim on one of the orders, we will send an email to let seller know about the claim and how to respondDuring our review of the claim, we may ask you for more information.If seller's do not respond to us, we may charge the claim to your account.To be sure that seller's
do not miss their chance to respond to a claim, we recommend that seller's should regularly check for claims on the A-to-z Guarantee page in the Performance section of Seller CentralChecking for claims in Seller Central can help seller's stay on top of claims even if they do not see our email.Since seller did not respond to our email sent to them requesting them to submit their representation for this order, this claim is charged to their accountWe have reviewed this claim and we stand by our decision
Thank for your interest on Amazon,
Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am awaiting the refund to be transferred to my bank account
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the closure of your Amazon.com accountWhile I understand that
you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to look into this at the earliestI'll be personally following up on this and we'll get back to you with an update within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Diana E.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,When a seller is new, like the seller contacting, there are a few factors to consider when learning the ins and outs of getting paid.The settlement period is determined by your selling planSince the seller has an individual selling plan account will settle days after
the seller registers their selling account, and it will continue to settle every days thereafter.The amount of money the seller is paid will change depending on the orders, but the seller can count on either being paid or charged on the last day of their settlement period as long as their account is in good standingThe seller can see the specific dates of your settlement period in their Payments Report.Additionally, to ensure a safe and secure experience for buyers and sellers, we may hold money from an order as a reserve until we know the buyer received the item they ordered in the condition promisedOnce the seller builds a history of delivering an excellent buyer-seller experience, we will re-evaluate the time period of the length of their reserve.Once the seller has made their first sale, the seller can see if they have a reserve by going to their Payments ReportIn Statement View, the seller will see their Unavailable balance amountAlso, it can take up to business days for the funds to appear in the seller's bank account after we’ve initiated payment, although it is usually sooner than thatAll these factors led to the funds being disbursed the way they were to this sellerThe seller can confirm all this information by visiting: ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I hope your Monday is Marvelous!
I'm sorry to hear that you have repeatedly had negative experiences ordering with Amazon Prime Pantry. This is not acceptable! I have submitted feedback to our Fulfilment Center regarding the packaging of the Prime Pantry Boxes so don't worry! Your voice will not go un-heard!
Sincerely, *** ***

Thank you for your inquiry,Order *** was fulfilled to the buyer by the Fulfillment by Amazon serviceItems that are damaged or lost while in our warehouses or shipped using the carrier we select are eligible for reimbursementBecause because the item was customer damaged, and not a result of the Fulfillment by Amazon services, it is not eligible for a reimbursement.The item was returned by the buyer, and placed in the sellers "Unfulfillable" inventoryThis allows sellers to have the product returned to them, so they can review the item and determine if it is in a resellable conditionWe notified the seller about the item in the unfulfillable conditionOn November 10, and email was sent explaining that the item was not in a sellable condition and informing the seller it would be destroyed in days if no action was takenThe email included links to our policy for unsellable items and how the deestroy process workedOn December 08, a Final Notice email was sent warning them about the disposal againOn December a notification email explaining the disposal was completed was sent.The seller has spoken to our Seller Performance and Executive Seller Relations teams about this order and the disposalThey have had several cases informing them of the policy and the timeline of the actions, and thre is no new information to add through this Revdex.com contact

Complaint: ***
I am rejecting this response because: This resolution is not quite fair, but I have outlined a compromise below. Raghavender,I appreciate your emailI would ask you do one more thing in good faith after this incident and I will withdraw my complaint and we can start over as long as your employees no longer play in my account settings when there is no reason to.Since my account previously expired on July 26th and not the 5th, I would ask you extent my membership one more month until September 5thAs it stands right now, I have still been shorted by this resolutionI am not looking to gain anything for free and I believe you will see that if you check my spending with AmazonI only want a fair resolution to what I believe was an intentional attack on me after I had a few bad experiences with some of your representativesThis has led to even more bad experiences since I filed this complaint. I am asking for one more month for this resolution to be a fair oneGive me that, and give me good customer support in the future, and all will be forgotten.Sincerely,*** ***
Sincerely,
*** ***

Greetings from Amazon.com, It appears that an unauthorized party obtained this Seller's information on a site other than Amazon.com and have gained unauthorized access to their selling account When this happens, we conduct an investigation, during this time, we temporarily suspend the selling accountThis seller's account was suspended on 05/17/and re-instated on 10/26/I made an exception and credited the seller for five months Susbscription fee ($x 5) They should be able to see these credits posted in their selling account.Fulfillment By Amazon storage fee is assessed as long as Sellers have units stored at our Fulfillment CentersThere is no exception that can be made to credit storage fee.We are not able to issue any other credit on top of the five months Subscription feeRegards