Amazon.com

Complaint: ***I am rejecting this response because: This is what I did last almost days and no reponse from AmazonI called and representatives keep saying that "they can't help and they give me same information (amazon write here) and no body response my emailsHowever yesterday Amazon email me and informed me that they refunding my money to my bank account around days I should have itToday is second dayI will wait for daysIf I see that money in my bank account I will contact Revdex.comI didn't see any explanation about why did they keep my money all those time even they reject me as a customerI really want to know that. Sincerely,*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order #*** hasn't arrived yet.As an online retailer, we
completely rely on carriers to make final delivery to our customersUnfortunately, we missed the delivery mark for this order.We are always happy to hear our customer's feedback on how we can improve the services we offerI've shared your comments with our shipping teamWe're constantly fine-tuning our presentation to provide our customers with the greatest value, selection, and information for their online purchasing decisions.On searching your order, I see that dashboard clamp was sold by a merchant, Ipow Official, and shipped by AmazonSome items offered on our website by sellers (Amazon Merchants) are labeled "Fulfilled/shipped by Amazon"These items are shipped to you directly from an Amazon.com fulfillment center, and we take full responsibility for their safe and timely arrivalBecause merchants' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.To make things right for you, I've now issued a full refund of $to your Pinless Debit Master cardThe refund is processing and it'll appear on your Pinless Debit Master card within business daysWe'll send an email once the refund is completeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've searched our website and see that same item is available as sold by a merchant and shipped by AmazonIf you're still interested in the same item, you're welcome to place a new order for it which shipped by Amazon with Same-Day/One-Day shipping and do write back with the new order numberOnce we hear from you of the new order number shipped by Amazon, we'll either waive-off or refund complete ship chargesFor your convenience, here's the current listing of same item:https://www.amazon.com/dp/***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can see that you have been a valued customer with Amazon prime membership for more that 8+ years and we
appreciate your patronageWe value the trust you have on us.I'm sorry for the recent bad experience that you have with our prime delivery.As an online retailer, we rely heavily on our carrier service to deliver packages safely to our customersHowever, despite all our efforts, there are still some unforeseen incidents that are beyond of our control and delivery delay happens.If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two-Day Shipping.If available, Saturday or Sunday delivery will be specified on the product page and/or during checkoutOtherwise, our shipping methods apply to business days only, not weekends or holidaysRemember to check the ordering cut-off time shown on the detail page.One-Day and Two-Day Shipping for U.SDeliveries can't be sent to P.OBoxes or APO, FPO or DPO.If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.Please see our Guaranteed Delivery Terms and Conditions for more details.https://www.amazon.com/gp/help/customer/display.html?nodeId=201910260I regret we can't issue refund for full year of Prime Membership and also full refund for the items that were not received by the time they were promised by.I hope you can understand my limitations.We try our level best to provide convenient and stress free shopping to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with not being able to leave reviews for the products
purchased.We have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer Reviews. Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removed. Your community privileges may have been revoked for one or more of the following reasons:-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.-- You requested free or discounted products in exchange for reviews. We made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstated. To learn more about our policies, please review the following on Amazon.com:-- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730)-- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630)-- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170) We cannot share any further information about this decision and appreciate your understanding in this regard.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with Prime MembershipThis is certainly not what we want
our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our right team to look after this.I understand your account was charged for Amazon Prime membership renewal without your consent.I checked your account and see that you've accepted the offer which we provided for the Prime trialTo confirm this, we've emailed explaining the details of this membership with the subject ", Welcome to Your Amazon Prime Free Trial".The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueI see that we've canceled your Prime membership and I have issued full refund of $to your MasterCard on Saturday, September 17, Refunds typically process within 2-business days and appear as a credit on your statement.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello, We have reviewd the buyers claims for this order and found that buyer has to return the item to the seller in order to be eligible for a refundPlease note that a full refund can be only issued once the item is returned back to the seller. In summary, we can ask the seller to issue
a refund only when the item is returned back. Sincerely,Ajith

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know about the delivery issues that you've had.It's definitely regrettable that you've had
some many issues with getting your packagesI'll be following up with our transportation team regarding the issuesWhat you're experiencing isn't what we intend for our customers.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happenWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I'd love to help, I'd request you to provide us with the affected order number so that I will look into itYou can reach me with the order numbers by replying to this email.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay your order went through that was placed with prime shipping.I understand that, as a
member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentYou can find more information here:https://www.amazon.com/gp/help/customer***With regard to the shipping charges, we can only refund the amount of shipping charges that were actually applied for the order either via prime shipping or via shippingThis was why we were only able to refund you for the amount of $4.17.However, please understand that we charge a single fee for each shipment within an order, plus a fee for each item in that shipmentBoth fees vary depending on the types of items you orderHere's how we calculate your total shipping cost when you select "Group my items into as few shipments as possible":(Highest Applicable Per Shipment Cost) + (Number of Items or Pounds x Per Item Cost) = Total Shipping FeeFor more information, please visit our Help pages:http://www.amazon.com/gp/help/customer/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello Mr***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your " LEGO Star Wars Sandcrawler "
arrivedWe make every attempt to pack items securely to protect them during shipping.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (***) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:***Regarding refund of your order:Please do understand that we can able to process refund for the item as soon as we receive returned itemsI do understand the trouble you had returning items.Under such circumstances, I'd offer you with options.Option 1: You can keep the item without returning them and we would issue partial refund of $118.49 which is 50% off the item cost.Option 2: You can return the items for a full refund.Please feel free to contact us directly by replying to *** with preferred option so that we can take action on it.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the Order ID: ***This is certainly not
what we want our customers to experience.In this case, I've checked and see that we've already issued a full refund of $to your payment card on Tuesday, October 25, Further, I would like to inform you that there are no security issues/concern on your amazon accountHowever to be on a safer side I was informed from my account specialist team, asking you to change the account password.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your item didn't arrive ontimeTo help compensate for any inconvenience, I've refunded shipping
charges of $towards this order.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've also checked that your package shows as delivered on April 23, 01:25:PMI hope you've received package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Thank you for your inquiry,A full inventory reconciliation has been completed, and the seller has been provided all data relating to the inventory.Additionally, if the seller has any further concerns, we encourage them to continue corresponding through the open case.Please let us know if you have
any additional questions

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time in writing back to us.I've reviewed your comments and realize your disappointment with the delivery service where the package was never delivered even though the tracking was updated as delivered.I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care of.As mentioned, a full refund of $has been issued for the order #*** on July 17, In case, if you are referring to a different order, please let us know the order number by directly replying to this email.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: this tells me nothing that isn't already listed on the Amazon website It's a stock answer (with spelling & grammatical errors), not even tailored to my question The point of which is that Amazon is excluding customers from purchasing Prime membership, unless they provide a credit card number Once again, my question is, since Amazon accepts orders for all types of merchandise & services (e.gextended warranties for products) paid for with Amazon gift cards, why is paying for Prime membership with a gift card any different? The Prime membership is paid in advance, so what's the difference?
I would like my questions answering by management based in the U.S., and via the Revdex.com website, not through my personal e-mail address
Sincerely,*** ***

iI finally got my checkRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the refund for the items you've returnedAs mentioned earlier, one of the customer service agents provided incorrect information stating that we've processed a refund.We've checked the return tracking details and can confirm that we never received the return of these packagesIn this case, please provide us with the tracking number which confirms that we've received your return.Unfortunately, we'll not be able to process a refund until we receive the return of these items.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter until we receive your returns, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards, Srikanth.GAmazon.comhttp://www.amazon.com

Hello, We have decided to reinstate this account and an email was sent to them informing them of this decision on July 3, Thanks, Amazon.com Seller Performance

Complaint: ***
I am rejecting this response because:I actually do not accept your offerJust this morning your employee lied to me two to three times on RECORDED linesMy packages had day shipping, your company allowed a carrier that is not delivering in two days to pick up my packagesI had SEVEN items supposed to be delivered todayThat is what prime is for correct?! Even after all the problems I stay loyalBut at this point this need to be taken into laws handsI was called a fg by your employee, I was cursed out by one of your senior advisors, given the wrong info and then got a call back saying I got the wrong infoI have had four packages stolen, I had two of your drivers lie, one take a picture at another residence, the other refused to drop my package off, all notedAll amazon does is give u credits to buy THIER PRODUCTSNot what you chose but what THEY want you toSo there is no resolution
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Thanks for your responseAs you said you don't do price match for other products other than TVHowever please see the below emailYou do the price match for the mattress I purchased on amazon (***)So I would appreciate you act consistent for customer support and price match on my shoe alsoThank you!
Best regards,
***
On Sun, Jan 24, at 6:PM, Amazon.com wrote:
Hello,We're writing to let you know we processed your refund of $for your Order *** from LinenSpa.This refund is for the following item(s): Item: LUCID Memory Foam Mattress, Queen, 10-Inch Quantity: 1 ASIN: *** Reason for refund: Account adjustment Here's the breakdown of your refund for this item: Goodwill Refund: $50.00We'll apply your refund to the following payment method(s):Visa Credit Card [expiring on 6/2018]: $50.00We've processed a refund for the above order in the amount of $The refund should appear on your account in 2-days if issued to a credit card.Refunds issued to a bank account typically take 7-days to reflect on the account balance.Have questions about our refund policy?Visit our Help section for more information:http://www.amazon.com/refundsWe look forward to seeing you again soon.Sincerely,Amazon.com
Sincerely,*** ***

Greetings from Amazon.com,Our records show that this seller signed up for a Professional Selling Plan that requires a monthly subscription fee of $This was not a technical error on our end.The seller was credited for the subscription fee today 03/26/17. This credit should appear
in their account within three business days. Seller can switch their selling plan from a Professional to an Individual selling plan at any timeThey can do this directly through their account.I've forwarded the seller's complaint about one of our Associates to their Managers who will investigate and take the appropriate actions.Regards,