Amazon.com

Complaint: ***I am rejecting this response because:Amazon cancelled order, merchant didn't and stated item was on the way, it never arrivedAmazon is responsible for fulfillment
Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the reward points on your cardThis is certainly not the experience
we want out customers to have and I'll be sure to follon any helpful training opportunities.Since this is a unique situation, I'm collaborating with the appropriate teams involved to get this investigatedPlease allow me 2-business days to get back to you with more information on this.Thank you so much for your patience while we look into this issueI'll send you an update as soon as I have additional information.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***Rejected. I listed three things that should be done to address this issue and the message I received indicates my request has been rejected.
I am also attaching two photographs I was unable to upload during the entry of my initial complaint
** ***

Hello,As mentioned previously, we are unable to assist the buyer for this transaction as the buyer raised the claim outside the return window as per amazon policy In summary we are unable to take the action requested by the buyer as they are out of return window.Although we understand the buyer's position, we have reviewed this claim and we stand by our decisionWe cannot give the buyer any further information about this matter, and we may not reply to further emails about this claim.Thank you

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.We're unable to provide any further refunds or reopen your accountThe decision to close your account is a final decision and we won't be considering further requests to reinstate them.You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello from Amazon.com. We have reviewed the complaint associated with Order ID ***We will not be able to take the actions requested by the customer because the seller has confirmed that the return was not received for this orderThe buyer has returned the item without a
tracking number and this cannot be taken as sufficient proof of delivery. In summary, we cannot take the actions requested because the buyer has failed to provide any proof that the order was returned back to the seller. Thank you,

Hello, As we already stated, we have closed your claim for order *** because it is not eligible for coverageWe do understand your disappointment, however the seller has already shipped the order and is unable to cancel it nowIf you do not want the item, you can arrange a return
through our Online Returns Center (http://www.amazon.com/returns)If the seller has not provided return instructions by the time the item is delivered, please contact us and we can open an A-to-z Guarantee claim at that time.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 15, 2017Thank you

Complaint: ***
I am rejecting this response because I refuse to accept this inaction on Amazon's part to investigate the issues repeatedly stated in past responses that *** *** has intentionally damaged items of mine sent in for trade-in, which is destruction of private property They have also them let them operate without any supervision and violate the Terms and Conditions of the Amazon traprogram with these numerous and repeated cases of massive inconsistency in how these numerous trade-ins were handled There have been numerous items that have been rejected without cause and the amount that is outstanding in lost credit well exceeds anything acceptable Amazon will repeatedly reject this claim and repeated comment on this issue when they claim they won'tI am required to respond in-kind as no response on my part is an automatic acceptance of their non-action, which isn't acceptable Amazon will either need to respond directly and provide a resolution or not respond and let the claim drop.
Sincerely,
*** ***

Hello *** * ***, I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I understand your disappointment with the seller orderHowever, I confirm A-to-Z
guarantee claim is granted and refund of $is credited Visa CardYou'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Information requested enclosed. I placed an order for a pristine condition amiibo the order number is as followsOrder:*** One day shipping was not an option I could select so I had to accept two dayThank you for adjusting the price of this item and I hope that it is shipped in a box with ample protectionThank you for your assistance in this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is not acceptableMy account was shut down for more than a month due to a clerical errorMy trial/subscription needs to be extended accordingly
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were unable to order Echo on Prime Day, I understand you are upset.***, while we agree
there was an issue while adding the items to the cart on the early hours on Prime Day, it was later rectified Customers were able to add the items to the cart and successfully purchase productsConsidering the circumstances and as a one time exception, I've issued $Promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please know, we may not be able to do issue compensation in the future.I hope this helps !Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello Mr *** ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; Apple iPhone 6S Plus, 16GB Space Gray, AT&T was determined to be in a lower condition than
acceptable.Because you selected the "Do not return the item" option, and we found your trato be not working which is dented in cases, we issued you a $gift cardThis is the amount that was quoted to you at the time the item was submitted for trade-in.According to the information provided by the facility processing your submission, the specific reason your item met a lower tracondition was: Dented at several places on the casing.I've attached the picture of the dents on the Revdex.com complaint.You can find which items had their conditions revised by visiting Your TraAccount (amazon.com/tradein/youraccount)On this page, locate the traorder and click on the "Condition Revised" link for more details.For future traorders, you can choose to have an item returned to you instead of accepting a lower amount, by selecting the appropriate option when submitting your trade-in.Please visit our Help pages for more information:***Please feel free to contact us directly by replying to *** if we can be of further assistance.I hope this helps! We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.com writing on behalf of Naseema who is currently out of office.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the overdraft fee charged.After reviewing your account, our billing team confirmed that we charged for Prime on December 18th As per Bank statement that was sent to usshows that Prime was refunded on December 21, So we will compensate for overdraft fees between charge on 12/& refund posting on 12/21, Which per the provided screen shots totals $35.You will be able to see refund next 3-business days.Please do understand that we will not compensate for overdraft fees Before the amazon charge for prime, or After we refunded primeThose are not dueto the Prime Charge.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer anyadditional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint filed against order ***
The buyer of this order has requested for a charge-back and it has been successfully completed on 02/20/2016. Once charge back is raised, the A to Z guarantee team cannot assist buyer, they may have to contact the issuing bank to confirm that it has been posted
In summary, there is no fund due to the buyer of this order as the charge-back request is already performed.
Thank you from Amazon.com

Hello, we have looked into the issue and asked for more information from the seller, we will be contacting the buyer shortly with a response In summary, we have asked seller for more information regarding the claim and awaiting a response. Sincerely,Ajith

Complaint: ***I am rejecting this response because: you can't file a police report online for AtlantaAlso I can't go to a police station to file a report because I not longer live there.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meFor future customer business by myself and all others, I sincerely hope situations like this do not take over a month to correctThis took a lot of time from me which is irreplaceable, and also put a small hardship towards me financially
Sincerely,
*** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As informed earlier, Amazon Marketplace allow customers to buy and sell their own copies of items on our online catalogSellers either collect used books or buy them wholesale from publishersThey are free to set their own prices for their retail salesDetail pages for Marketplace titles will remain in order to allow third party sellers to participate in Amazon.com’s MarketplaceI hope you'll understand our limitations in this regard
If you still have any concerns, you'll need to contact the Publishers of the book and they'll be happy to help you
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my apologies for the delay in getting back to you.To get this resolved, I've issued a refund of the remaining amount of $for the Delta Faucet In2ition 4-Setting Two-in-One Hand shower, Shower Head, to your payment cardYou'll see the refund on your credit card statement in the next 3-business days.Again, I'm sorry for the time you've spent dealing with these issues.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com