Amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the refund for the subscription
Showtime of your account under the email address "***@aol.com".Since this is a unique situation, I'm collaborating with our Digital team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Sabrent Button Controller I have already received an email from the company to return this item so I am not sure why this is needed I have however yet to receive the refund or promotional credit that the company has claimed that they have given me I would like to know when these will be processed

Complaint: ***I am rejecting this response because:
Unusual it has been happening all the time latelyIt’s time to stop making promises and start making changes.
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I do not want the refund put on a gift card, as I have no plans to ever order from Amazon againThey can credit the refund to my banking account.
Sincerely,
*** ***

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear this is taking a bit more time than usual.I'm still working with out appropriate team to resolve this issue and I just wanted to let you know I'll write back sooner with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S
Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meI find the response to be a complete contradiction to what I was told back on August 9th regarding the proper procedure to disabling an account. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:They answered nothing Their agents for the last days have been giving me the run around And still no package A driver takes a package from a warehouse, scans it into his personal car, they then drive it around and deliver it, before putting it on the porch, they scan it and that immediately sends a text to my phone I went out there No one was thereI immediately contacted Amazon and was told they contacted the driver and it will be there first thing Friday a.m - Nothing Contacted Amazon again they said Friday by 4:p.m- Nothing again.Contacted Saturday and they told me that agents "can't" contact drivers But yet two other agents told me that they talked to the "driver" who had accidentally scanned it The CUSTOMERS obviously mean nothing to Amazon They just keep on lying. So now this "gentleman" tell us that it is not their policy to scan packages before they are delivered but then a sentence later states that there could be an incident where the driver accidentally scans it WHICH IS IT? HOW DO YOU KNOW THAT? I was told you can't contact the driver.Look, packages don't get lost from the personal vehicle of the "Amazon Carrier" they were loaded into I have friends that work for Amazon and I have talked to the hundreds of carriers that have been to my house that get paid by Amazon They misdelivered the package and when I contacted them on Thursday right away they should have (A) actually contacted the driver or (B) resent the pacakges right away knowing that the only way a package gets lost by an Amazon carrier is if they misdeliver it or they get in a car accident. Not one person I have talked to, including this meaningless letter, has offered a solution They just keep lying and lying further to a customer of years and thousands of dollars spent All I want is the four items I ordered redelivered And now for the sake of wasting three days of my time, maybe $in wages.By the way I have EVERY chat log where each agent lies over everything And where each of them change their stories Great customer service!
Sincerely,
*** ***

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I am sorry for the inconvenience caused to you with the recent purchaseI have checked and see that the seller has responded to our call, and had issued a refund on the orderThe refund of $was issued on Tuesday, January 3, The refund will reflect on your account within 3-business days from the date on which it was processed. Once processed, you'll also be able to see the refund request here:

I hope this information helpsWe look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, MaheshBoddu
Amazon.com
http://www.amazon.com

Hello ***, I'm Gayathri from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I've reviewed your complaint and I'm sorry to hear about the delay in delivering your order. Please
understand that as your orders are being delivered to an APO address we only use standard shipping to ship the ordersPlease note that Standard Shipping Deliveries may take longer—up to days for APO, FPO, or DPO addresses. You can check more information about delivering to APO address by clicking the below

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed
The most up-to-date delivery estimate will display in your order confirmation email. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. Please be assured that the orders will be delivered to you on the estimated delivery date. I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Hello ***,I’m MaheshB*** from Amazon.comI’ve reviewed your previous correspondence with Naseema who is currently out of the office today and I will be happy to assist you on behalf of my colleagueI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the closure of the accountWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Leadership team is correct.As mentioned, we can only take action on this upon receiving the below-mentioned documents.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help page:
I'm sorry to say that we won't be able to take any action on the account without providing documents.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshB***
Amazon.com
http://www.amazon.com

Hello,
Thank you for contacting usPlease be aware that there are no funds in your selling account "*** ** *** " to be disbursed

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you are receiving packages which you didn't
order.I see there is a Amazon account under the name *** *** with a different email address ***@***.comI'd request you to check with your friends and family regarding the account.However, we'll be able to help you, but first I need some more informationPlease provide us the tracking numbers or delivery confirmation numbers.If you can't find the tracking or delivery confirmation number, you can instead provide the following information from the address label on the outside of your package (the one with your name and address on it)You should see a long string of letters and numbers separated by slashes, that looks like this:Fbfe18717/2/3998/econ-us/of 1/What we'd need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be "Fbfe18717" - please note it's case-sensitive).Please send the details of all the packages you've received so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Thanks Wilmani
If Amazon stood behind me on this I'd take a bullet for Amazon again
I've been such a big proponent of yours so I've been so incredibly disappointed by this case. Like I've said I found the seller directly on Amazon. I now know that doesn't ***er but I just mistakenly thought that meant I was safe
Thank you for your consideration
-***Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
If Amazon stood behind me on this I'd take a bullet for Amazon again
I've been such a big proponent of yours so I've been so incredibly disappointed by this case. Like I've said I found the seller directly on Amazon. I now know that doesn't ***er but I just mistakenly thought that meant I was safe
Thank you for your consideration
If Amazon stood behind me on this I'd take a bullet for Amazon again
I've been such a big proponent of yours so I've been so incredibly disappointed by this case. Like I've said I found the seller directly on Amazon. I now know that doesn't ***er but I just mistakenly thought that meant I was safe
Thank you for your consideration

Complaint: ***I am rejecting this response because:
Right now, the after-sale department offers me two options: either to return but the merchandise need to be unused or to keep the bag with a deficiency that I can not ignoreI really don't want to keep the deficient bag and want a exchange, but I already used once and I can't afford to wait another month for I have already waited for about a month and the bag I want is now sold out, when can I buy another bag? I believe I already make myself very clearI buy this bag not only because I like it very much but also I really need a bagNow you give me a deficient one and ask me to wait until you got stock and I have to bear a life without a suitable bag to go out , and also for the right price, I argued about a month, and you guys finally checked it out for meI send countless emails to your Chinese department and even to your American headquartersMY TIME IS valueless?
I have to accept this bag because I can't afford to wait a long time which I don't even know when I can get the chance to buy the bag I wantBut I really can't bear the deficiencyIt is very obvious and all my friends say it looks very cheap and like a substandard productIt really make me upset and I don't even want to carry this bag out.
I really hope the difference can be returned to me, and I also want a 60-dollar gift certificate , for basically I bought a useless bag and waste plenty of my valuable time in arguing with youI want to buy a new bag insteadIt even make me curious that whether the discounted products on shop bop.com are all deficient ones for a discounted bag that one of my friends who bought on this website is also with a unbearable deficiency.
I can't believe I make a order on your website to book a kindle! Now I really fear to look what I will get!
worst shopping experience ever!
Sincerely,
*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order # ***Please allow me to look into this.I've
verified and seen that we've issued advance refund of $to your account on Friday, August 18, 2017.Since your return package didn't arrive within return window, we've retro charged your card on Saturday, October 7, Shortly after that we've canceled this charge and issued full refund on the same day as we got the update from our return center that your package was received.To compensate for the inconvenience caused to you in this regard, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. I hope this action of mine helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth

Hello, I'm Naseema from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I understand your concern regarding credit report. I've reached to our Payments team in order to look into this. As soon
as I receive an update from our team I will get back to you with more information. Please feel free to contact us directly by replying to *** if we can be of further assistance. Regards, Naseema S. Amazon.com
http://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the Marketplace seller ordersThis is certainly not what
we want our customers to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.You can learn more about shopping with Amazon Merchants on our Help pages:

However, I've forwarded your comments and filed a report to our Seller team on your behalfWhile in most cases we aren't able to share the results of an internal investigation, I can assure you that I'll update you if I'm able to share any changes that we make. If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:

Please be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.Also to make up for the trouble, as a one time exception I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.com

Complaint: ***
I am rejecting this response because:They have not honored the advertised price, which is the LAWThey have not resolved that issue. Here is a copy of my reply to amazon. "Hello Srikanth, I understand that it was a pricing error, but the law states that the item will be sold at the advertised price! Amazon advertised is at $24.99, therefore it should honor that price. When you walk into any store to buy any item and the label says it is X.XX and it rings up for more Y.YY then the merchant has to honor that labeled price! There are no if ands for buts about it.Not to mention your customer service was terribleRather than honoring the price and acknowledging the error your customer service supervisor was condescending as well as un-understanding.I would like amazon to honor the originally advertised price of $I have zero patience and zero confidence in amazon.Thank you,*** *** "
Sincerely,
*** ***

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry to hear of the difficulties you've had accessing your account. I've reviewed your account and confirmed its been reinstated and currently active and an email confirmation has been sent by our account specialists. Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period of time to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date. For your security, we canceled the following order when we could not confirm your information: - - Order Number: ***If you would like to receive the items in this order, please feel free to place a new order. If you have any additional questions about your account, our customer service team is always happy to help - you can click a button to contact them by e-mail or phone from any Help page on our website. You can also reach Customer Service via e-mail or chat: http://www.amazon.com/contact-usI hope this information helpsWe look forward to seeing you again soon. Regards, Raghavender S. Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn that you were unable reach our customer service team regarding issue you had with the
, I appreciate you making us aware of your experience.I've reviewed your e-mail and understand that *** carrier never attempted to deliver the order though tracking was updated as "Delivered"Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and unfortunately this didn’t happen with ***.I've forwarded this issue to the shipping team to make sure they're aware of this incident and will investigate into this to ensure that such issues are not repeated in the future.Given the delay, I do not wish you to wait any longerIn this case, I've created a replacement order that's listed belowThere's no charge for this replacement order.Guaranteed Delivery Date: October 18, 2015You can check on the status of the replacement order here:
As your order missed the guaranteed delivery dateTo help make up for this inconvenience, I've issued a full refund of the shipping charges for this order in the amount of $This refund will appear as a credit to your Credit Card within 2-business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:
In the future, if you need real time support, please feel free to contact our Customer Service department.To contact us, please go to the Amazon.com Help portal
, hold your mouse over "Need More Help?" then click on Contact UsSimply enter your phone number in the Phone tab, and we'll call youContacting us through the website ensures that we have your account information ready when we call.If you can't access this feature, here are our customer service phone numbers:- U.Sand Canada: ***- International: *** We're available hours a day, days a week.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We value your business and look forward to serving you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com