Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, since you've placed order after promotion expired you won't be able to receive codes.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; your submission for "Nintendo GameCube Metroid Prime Bonus Bundle (Limited Edition Platinum)"
(traorder #***) was not acceptedAccording to the information provided by the facility processing your submission, the specific reason your item didn't meet the traconditions was: Incorrect edition.I checked our website and see that Product Description listed on website is:In the box: Console, (1) controller, stereo A/V cable, AC Adapter, Metroid Prime and Metroid Prime Bonus Disc are included.For your reference please see the details below:Bundles Includes: Platinum Nintendo GameCube System & ControllerMetroid Prime Game for Nintendo GameCubeMetroid Prime Echoes Bonus Disc contains:Metroid Prime Echoes playable demo Metroid Prime Echoes Movie Trailers Metroid Prime Art Gallery The Metroid ChronicleThe 485MHz processor makes loading&starting the games faster than ever -- no more long load timesHowever, in orde to accept the trade-in, your package should meet all the conditions which is listed on our website:Features and functions work perfectly (buttons, ports, wired and wireless connections, etc.)Handheld console must have flawless display (i.eno dead spots or scratches)Exterior has no cracks or dents, but minor scratches are acceptableAll original accessories (cords, cables, controllers, remote controls, etc.) are included and undamagedOriginal packaging is missing or has been personalized (marked, engraved, or identified)In order to accept the trade-in, all the original accessories and original packing should be included.However, I see that we cannot accept the traas you have sent the item without the game and bonus disc.You can find this information by clicking the rejection reason for the item in Your TraAccount (http://www.amazon.com/tradein/youraccount).The items you trade are thoroughly inspected against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390In the meanwhile if you wish to re-submit your trade, please complete a new trasubmission here:http://www.amazon.com/tradeinTo view the TraProgram Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsAbout the trafor "Super Mario All Stars", your trawas accepted and an Amazon gift certificate in the amount of $has been added to your account.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the prices listed for Subscribe and save itemsAll Subscribe &
Save orders receive a discount over the regular price of the itemThe discount you receive for each order is calculated off of the Amazon.com price for the item on the day the recurring order is placedTherefore, if the price of the item increases or decreases, the amount you're charged may also increase or decrease accordingly.The current discount percentage for each item is posted on the product detail page when you sign up for a subscriptionAmazon reserves the right to change the discount amount at any timeIf an item has already shipped before the discount percentage changes, the old discount will apply to that order but you'll receive the new discount percentage on future orders.For more information on Subscribe & Save, please visit our Help pages:http://www.amazon.com/help/subscribeandsaveAs you're unaware of this information, I've made one time exception and added $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***I hope solution worksWe appreciate your understanding and looking forward to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to write to us about late livery of your orderI'm sorry to learn that return was
initiated without your consentThis is not the level of service we expect for our customers and I will make sure to pass on any training opportunities for the agentWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.I completely understand that our customers sign up for membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that I'm sincerely sorryI've checked your account and see that a month prime is extended as promised and the current renewal date is January 12, I see a full refund of $was processed on the order #***.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usWe know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but hope you'll continue to shop with us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the refund error with your recent return for HurryCane - The
All-Terrain Cane; Freedom EditionI understand this may have been upsetting and I regret the disappointment this experience has causedI've reviewed your correspondences and I'll be sure to follon any helpful training opportunities for our Customer Service team.Further to your correspondence, as we pay the return shipping costs if the return is a result of our error, I've requested a refund of the remaining $to your Visa cardYou'll see the refund on your credit card statement in the next 3-business days.Once processed, you'll be able to see the refund request here:***Also as the order was paid for partially by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Again, I'm sorry for the time you've spent dealing with these issuesYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us and I hope you'll give us another chance.Best wishes for the upcoming holiday season and thanks for choosing Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***, I'm Mahesh B*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I am extremely sorry for the inconvenience caused to you with the recent purchase of "Eonon
GAAndroid Marshmallow Car GPS Quad Core In Dash Radio Stereo Inch Din HD Digital Touchscreen"I can completely understand how shocking it would be when you receive the used item, and it's never something we want our customers to experienceWe'll be completing a full investigation to get to the bottom of this and ensure any necessary actions are taken.Issues like these are very rare and we will make sure that these instances are escalated to the concerned team, so that we can avoid these instances in the futureIn this case, as you have received the used item, I would request you to return the item for full refundI understand that you had spent for the assembly of the radio, but we wont be able to compensate you for the same amountDISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITYTHE AMAZON SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES ARE PROVIDED BY AMAZON ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITINGAMAZON MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AMAZON SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE AMAZON SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITINGYOU EXPRESSLY AGREE THAT YOUR USE OF THE AMAZON SERVICES IS AT YOUR SOLE RISK.For more information on this, you may check the below link of "Conditions Of Use".***
Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceThe promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsIf the funds aren't shown, please read the following to ensure your order qualifies:***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. We appreciate your understanding in this regardsRegards,Mahesh B***Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I amazon did received only one (single box) which contains all items that was refunded to me except the surface pro The surface pro was part of box that they received and was confirmed many times to me by their agentsThey have told me that they couldn't refund me because it wasn't sold through their storage but through a third party amazon sellerFirst they have denied even received the package then when I insisted after multiple calls they finally admittedMoreover I ask them in which location the box was received and information about the content of the boxMeantime, I asked if they can send me the surface and I will pay for shipment but no answer., Each time amazon gives the run aroundWhere, what, how the box was received? How can self refund can be generated if items weren't receivedIt is logical to issue a refund after an item has been or generated by customerThe box received by Amazon contains all the item was a single box not multiple shipment so they should have notice a package sold through a third party who they may have contacted but they say they can't confirmedHow can we explain how amazon received and refunded me the external hard and covers but the surface pro I have all conversation with amazon saved and the tracking number of box dropped by Fedex to themFedex confirmed to me that usually when a package is undeliverable they just drop it at amazon locationThank You
Sincerely,
*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you'd with Prime membership.As you may know, I've contacted our Payments team
about the charges on your cardOn intense research, we found the below details:1) A charge of $on June This was refunded in amounts of $on July & $July 112) A charge of $on June This was refunded in full of $on July 113) A charge of $on July We found that a dispute was submitted for this amountSo, your bank will refund due to dispute regulations.While I sympathize for your situation, we're unable to offer 1-year Prime membership or any other compensationI appreciate your understanding.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Attached is a screenshot where this company says they issued a refund of not that its pending not that I could take no other actions etc that they had actually issued it and it has been more than to days and it has not been received.
Sincerely,
*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that your amazon.com account was locked and our customer support agents are not able to help
you
I'll be sure to follon any helpful training opportunities to
ensure we do everything possible to avoid situations like this in the
future.Please understand that your account was locked due to
security reasonsWhen an order for high value is placed, we would like
to confirm if the order is placed by you or if some one is using your
accountI apologize for any inconvenience this has caused.Amazon
takes all security-related matters very seriously and your account
security is our top priorityWe have policies and security measures in
place to ensure that your personal information remains secureI've
checked and confirmed from our accounts specialist that your amazon
account is reinstated and you can continue to place your ordersYou
have been a wonderful customer and your experience here has been highly
unusual and is not at all typical of what you can expect when shopping
with usRest assured, We’ll continue working hard to ensure that you
receive accurate service, and to minimize the chances of anything like
this occurring again.We look forward seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the inconvenience caused to you with the trucks used for the delivery of orders.On
priority, I've engaged our Transportation team to look into this and make sure proper investigation be done so that such issues will not be repeat in future with any of our customers.Also, if any information is needed for the investigation, I'll contact you for the same.Thanks for your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello,We are unable to credit buyer for this transaction.This is because the buyer didn't return the item to the seller.We cannot expect a seller to issue a refund for or replace an item that a buyer will not return.Please note that, if buyer sends us the copy of the return ship receipt, we will issue return shipping charges to buyer. In summary, we are unable to take the actions requested by the buyer in this case because buyer still didn't return the item. Sincerely,Vishndueep K

Complaint: ***I am rejecting this response because:
The problem is that I was still promised a refund, not the promotional credit I was givenHere is the transcript for the chat where I was promised it:
Hello,
Here's a copy of the chat transcript you requested:
Initial Question: I contacted you earlier because the key my game needs is invalidI was told to contact the manufacturer and then I was told by them to contact the retailerSo I just went in a circle and would just like a working key
07:PM PST Daisy(Amazon): Hello, my name is DaisyI'm here to help you today.07:PM PST *** * ***: Hello, the order number is ***07:PM PST Daisy: Hi ***, I'm sorry to hear that your item was defecetive, no worries I will do my best to help you.07:PM PST Daisy: Thank you for being a Prime member.07:PM PST *** * ***: I'll try to explain better than I did to the last personThe game comes with a physical disc, but it requires a steam key to workThat would be the digital version you sell, just without the disc.07:PM PST *** * ***: They sent my complaint to their promotions department and said I had to contact the manufacturer to redirected me to amazon again.07:PM PST Daisy: No worries, ***Let me check this for you.Is this for the Fallout - PC ?07:PM PST *** * ***: Yes, I only need a steam key for it to work.07:PM PST *** * ***: The digital version you sell is a steam key which is the same one that came with this.But mine is invalid for some reason.08:PM PST Daisy: Since your order was defective, I'll happy to process a full refund for you and if you still want the item, you may reorder it.08:PM PST *** * ***: Problem is that it's not $anymore.Can I order a steam key and you just refund that order?08:PM PST Daisy: No worries, ***You can do a price much for that.08:PM PST *** * ***: For the digital or another physical? The CD works fine, but it's the key that's not working.08:PM PST Daisy: It's for the Fallout - PC.08:PM PST *** * ***: Yes, you also sell Fallout for PC as a digital toowhich gives me the key I need for it to work08:PM PST *** * ***: ***08:PM PST Daisy: No worries, ***.08:PM PST *** * ***: same thing, but digital and has what isn't working.08:PM PST Daisy: I understand, so do you want me to process now your refund?08:PM PST *** * ***: Then can I price match the digital for the price I paid for the physical one?08:PM PST Daisy: Yes, ***.08:PM PST *** * ***: Then sure, I just want a working key, heh.08:PM PST Daisy: Great!As an alternative to your original payment method, you can receive your refund on Amazon Gift Card to expedite your funds availabilityWhich method would you prefer?08:PM PST *** * ***: go ahead and just give it back to me as a gift card since I'm going to rebuy it08:PM PST Daisy: There you go, I've requested a refund of $to your Amazon Gift CardYou'll see the refund in the next 1-business days.08:PM PST Daisy: when you place the order you may price match.08:PM PST *** * ***: Just show them a part of this conversation?08:PM PST Daisy: Yes, ***.08:PM PST *** * ***: okay08:PM PST Daisy: And you may also request them your concern.As for now, is there anything else I can help you with today? I hope I was able to lift some stress and painted a smile :)08:PM PST *** * ***: That was it, I was annoyed at first but I feel better knowing I'll get my key soon-ish now.08:PM PST Daisy: No worries, ***I can see that all is well on your end and everything will go smoothly.It's an amazing experience assisting you, *** I hope you too will have a good day! Thank you for contacting AmazonPlease click on the "End Chat" to close this window.08:PM PST *** * ***: You too, bye
Thank you
It was my next chat that I was told they would not refund me and only gave me promotional creditSo I used it on a Steam card which was not activatedIn fact, look at all the recent reviews, it's not just an issue with me
***
After I was told I would not receive my credit back is when I decided to contact the Revdex.com because it was supposed to be a refund in the first placeYou did at least, rightfully, give me back my promotional creditSo as stated in my desired resolution, I want my money returned to my card like it was originally supposed to beHowever, I would be willing to compromise if you can find out why the steam codes aren't activated and let me order one that worksI don't think that is an unreasonable request.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #***
for "Turtle Beach - Ear Force Recon 60P Amplified Stereo Gaming Headset - PS".I understand that the item model you received was 50P whereas you've ordered 60PI've checked your order and see the item was ordered from Ultimate Smile Inc, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Since you've already initiated a return and sent the item back, you'll receive a full refund once we receive your returnI see that this item is available at same price of $which is Shipped & Sold by Amazon.comYou may place a new order with the fastest shipping method and we'll waive off the shipping charges.***, I do realize the importance of this item as it was ordered for a specific purpose and clearly, we've let you down.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about you had with your Prime order.I completely understand
that our customers expect their deliveries to be quick, efficient, and stress-freeWe are committed to delivering your order from the moment it is placed.The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.Regarding your order #***, I see that full refund of $was issued to your original payment method on April 15, Refunds typically process within 3-business days and appear as a credit on your statement.I've extended your Prime membership by one month as a token of apologyI understand that this might not erase the inconvenience this experience has caused to you, but I want you to know that we value you as a customer.***, we want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustI've forwarded your feedback along to our transportation and fulfillment teams so that we can correct any issues on our end.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the disappointing experience you've had at Amazon.comIt's not our intent to let a
customer down but have a pleasant shopping experience at Amazon.comI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide to our customers.I've researched and see your account was reinstated and is available to place the orders on our websiteWe'll investigate further and make sure this doesn't happen again.I understand you want us to send the invoices to your email addressBecause invoices contain sensitive payment information, I'm unable to send them via email/faxYou can view and print your invoices through Your Account.Note: Unfortunately, we won't be able to send the CD of your stored photosTo learn more, visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201329690If you still want us to cancel the prime for a full refund, please let me know so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I am not trying to return the bean bag..my total was $91.62..Amazon took $off of my card...I would like an explanation as to what I was charged for...I also would like to add that I tried to cancel the bean bag order not even an hour after I ordered it..and you claim it was already in the shipping process..Today I received an email stating that my bean bag chair had just shipped and should arrive Dec29th..it took days to start shipping..that order could have been canceled on the 11th..no problem...and why days..now it wont be here for my daughter for Christmas..I have never been so disappointed in a business before in my life.... Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting with our Customer Service team.I've personally
followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.I understand that you're concerned about the charge on your cancelled order ***I've checked your account and see that you've used Pinless Debit as the payment method for the orderPlease note PIN-less debit transactions post to your account when we try to authorize your fundsHence your payment method has been charged for the order.However the order was cancelled and also a refund was issuedI can confirm a full refund of $was requested for order on July 3, The length of time it takes for your refund to appear in your account depends on your bank, but it's typically within business days.If it's been more than business days and if you're still not seeing your refund, please contact your bank and dispute the transaction as "refund never processed"At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com