Amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to hear you’ve been experiencing problems receiving your deliveries on time.Please know it is never our intention to have orders arrive outside of the estimated delivery time, but shipping is a manual process and people can make mistakes occasionally that cause these delaysThis errors have been escalated to our transportation team so they can work with the carrier to address this concern in an effort to minimize these errors going forward.About the formal complaint process, you may always write to our corporate address, here it is:Amazon.com** *** *** *** ** ***USAI've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:***We're aware our choice of delivery services reflects on our business as a whole, and we appreciate your time in writing to us with your concerns.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** **Amazon.comhttp://www.amazon.comytfvgu

Complaint: ***
I am rejecting this response because:It has been over days and no correspondence as is the arrogance of Amazon continuesThey can't keep their word so why trust them to do anything to resolve this matter amicably
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
- This is not a response to my issue They simply sent you an e-mail that they already sent to me, and it does not resolve the problem!!! My issue now is that they still want me to return something that I either did not receive and/or was told (BY THEM - I HAVE E-MAIL PROOF) not to return!! So, their response to Revdex.com is completely useless and outright insulting, as it shows that they either do not read their correspondence, or they completely disregard their customers!!Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had when you contacted our customer service on Prime day, and I appreciate you bringing it to our attention.We are passionate about our customers and hope that passion shines through and helps to provide a great customer experience overall - I'm disappointed that wasn't the case in the example you've shared.I completely understand your disappointment with our service hereThis isn't what we want for you and I hope you'll consider it an exception to our usual excellent serviceI've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback to each and every customer service representative/leadership, who couldn't assist you accordingly, in hope of avoiding this type of issues in the future.Although, I understand there's no way I can erase this difficult series of events, I've applied a $promotional discount directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experienceUnfortunately, we are unable to issue additional compensation.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.com and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment regarding the issue and your bank is not able to help you dispute the chargesWe certainly didn't wish to let you down.Unfortunately, charges weren't placed in your accountSo, to take action on the account where the card was used fraudulently, your bank must contact us complaining the sameSo that with the details provided, our concerned department can take actionThis is the reason why we have requested you to dispute the charges at your bank so that they can contact us through their channels.However, since your bank is unable to help you, You can also file a complaint with the FBI’s Internet Crime Complaint Center here:***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I was sent emails regarding signing up for the Amazon app---once in October and once in November MsR*** obviously didn't read the complaint where I stated so and even admits they send out these emails Confirming the fact that they do in fact send out these emails soliciting customers to try their app! The response makes no sense It's just typical of the responses Amazon writes or tells you when they receive an out of the ordinary question I am dissappointed Amazon refers these quieries to people who obviously do not have any reading comprehension She confirmed what I said then proceeding to demean me by implying that I am not a loyal customer No, I'm not loyal---I only have a Prime membership, an Amazon Business account, an Amazon echo, and an Amazon Dot That's not loyalty? Ridiculous Obviously, they have no intention of honoring their emails and thier assignment of this query to MsR*** is a farce Maybe she she actually research the matter before writing nonsense And maybe it's time for me to find a more honest company to deal with who actually know the meaning of loyalty. Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently hadThis is certainly not what we want our customers
to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.***, consider this as an isolated incident and allow us another opportunity to assist you better in the futureYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this caused.Since this is a unique situation, I am collaborating with our Right team to determine what went wrong and to work on a resolution and also to confirm how this could happenedI've personally delivered this issue to our right team for further reviewEach report they receive is investigated and the appropriate action is taken.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***who ordered the shoes? we did not, we have been scammed, this is not fairAlso we asked to have the check sent to our home because the bankcard has been cancelledThe bank said it would be sent back to your coif it was sent to the number on the bank cardWe even told amazon prime to do thisYour company has put us through a lot of problems Especially to take our monies out of our checking accountShow us where we signed up for amazon primeYou cani't because we never did, This is very wrong.*** ***

Revdex.com:Since being contacted by the Executive Customer Relations staff person at Amazon I feel that all of my concerns have been addressed and action will be taken to resolve each of my concerns I do think it is important to say that the individual that was handling the complaint ID *** in reference here did not do a satisfactory job; however the overall response from Amazons CEO staff reaching out to me directly was appreciated and shows that they are trying to address the issueSo I can say that Amazon is satisfactorily trying to resolve all of my issues. Sincerely, *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your transaction.This is certainly not what we want
our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I realize that a significant amount of money is at stake, and sympathize with your frustration.I've reviewed your email and the information you've provided is regarding the authorizationWhen you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersIt depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in questionThis should be removed according to the policies of your bank.Please provide the below settlement verification code to your bank to release the authorization:- Settlement Verification Code:***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This response makes absolutely no senseI was sent the wrong sized item and requested a refund and compensation for return postageI have
returned the item and have received nothing from the sellerAdditionally, it was "buy it again" feature of Amazon.com that created this error from the startYou would thing a billion
dollar company would settle the complaint.
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: hundreds possibly thousands were going through the closure and being reopened My biggest concern was the treatment from customer service In the response, the treatment was never acknowledged or even apologized for This is not how paying customers should ever be treated
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the purchases through Amazon Music AppI'm sorry for any inconvenience caused in
this regard.I've checked and see that the order # *** has been refunded for the amount $by our customer service department on July 14, 2017.However, I've forwarded your experience to the concerned team internally and educated them regarding the purchasesYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Please be advised (as my complaint indicates), I am requesting a return shipping label There is no return shipping receipt as I have not shipped the item yetI should not be responsible for incurring any additional costs for a defective item.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I’ve been told several different things including that there was a technical error and a refund was never issuedI’ve included the screenshot once again.
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent orders and I appreciate you
taking the time in bringing this to our attention.I understand that you haven't received the refunds for the orders you have returnedI'd love to help, however, I'm not entirely sure as to what are the orders for which you haven't received the refund yet even though the items have been returned successfully.In this case, I would request you to write back to us with the order numbers for which you haven't received the refund so that we can look into it and assist you accordinglyPlease provide the requested information by directly replying to this email.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon refuses to do anything to resolve the issueI am requesting a refund instead of acknowledging this they keep repeating the same line "we contacted the seller, we filed a claim" which has done absolutely nothing to resolve the matterAmazon is unethical and the CEO needs to focus on his business operations instead of wasting time getting involved in political affairsHis company is not being ran efficiently
Sincerely,
*** ***

Remediation I am looking for from Amazon:* Amazon must take action to show that they will make positive contact with a seller prior to deactivating their account Pointing to policies and guidelines does not count if they do not follow their own guidelines Resolution is likely to be some sort of procedural oversight Amazon's current procedures are willfully negligent in this duty.* Amazon must coordinate disposition of any inventory held by Amazon after an account is closed In my case, Amazon continued to sell my goods, but did not send me the proceeds That is unacceptable The fix is not simply reactivating my account when I hound them In checking with the greater online community, I find I am not the only person with this issue, and the issue is not limited to Amazon US The fix is to have procedures so that this situation is never entered into at all Amazon's current procedures amount to fraud, and do not meet their own guidelines.* Amazon must not retain funds from items sold when valid identifying and payment information is on file In my case, Amazon claimed they could hold my funds for items they sold after closing my account Their claim was that I did not have valid payment information on file When was reactivated, all of the payment information on file was accurate and valid They accepted simply re-saving the same values as proof of identity This will require a procedural change with Amazon Ideally, the automated systems would re-check the existing profile information.* Amazon must modify their online system to allow replying to cases when an account is not active The procedure must be self explanatory Amazon's current system requires many clicks, many contacts, and a large amount of effort to get anything other than a form response.* Amazon must demonstrate that they accept escalation requests from customers Currently, Amazon does not accept escalation, and provides multiple form replies when escalation or clarification is requested Amazon's help system currently operates like a fully automated bot, with zero ability to handle exceptions Again, I am not the only person to report this online This issue applies to voice calls, web forms, emails, and Revdex.com complaints - All seem to go to the same front-end queue.* Amazon must provide an automated response to every support request These can be automatically grouped, or can be individual Currently, Amazon only responds to some requests.* Amazon should make seller services contact options available from the regular user profile Currently, contacts there get invalid, or no reply, unless made by voice With Voice, service reps know how to transfer issues to Seller Central That option should be available for all contact methods.* Ideally, I think Amazon should not automatically deactivate accounts at all; however, that is not unheard of in the business It strongly discourages individual and small sellers, since re-creating an account for each sale would be burden enough to simply push people to other service providers I'd like Amazon to consider this policy at a level higher than the form-response tech-support group.These changes are what would be required to prevent the appearance of a shifty, fraud-minded, small-time operation from Seller Central, and therefore, Amazon as a whole.I understand that this is not a 1-day simple request, and that is why I will not accept a second form reply.I feel that I have been fairly clear in this from the beginning; however, if any question yet remains, feel free to contact me through this complaint, or directly, as necessary.With friendly regards,*** ** ***
*** *** *** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the problem you've had with Kindle Fire DeviceThis is certainly not what we want our
customers experience.I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Further, I would like to inform you that your Kindle Fire Device comes under days warrantyPlease click on the link below to check the details:https://www.amazon.com/gp/help/customer/display.html?nodeId=201854160How...⇄ as an exception, I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com