Amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the situation that the Gift cards of $you've received as a gift aren't valid and
you or the purchaser couldn't trace out the details from the store where the gift cards were bought.I understand you're asking Amazon to compensate for the lossWhile I know you're disappointed with our stance on this matter, I want to assure you that we're not able to refund Amazon.com Gift Card because the cards were purchased in a physical storeThese gift cards are a bit different, as they aren't associated with an Amazon.com order, and cannot be returned.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/We appreciate your understandingPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Account was blocked for renege abandonmentSeller made re - registrations since thenAll of them are in "block" statusDeny Reinstate Final Word has already been sent
Account cannot be reinstated as per MRI SOPs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would like to add that I still think that they should change their advertising to make it easier to understand what they are actually offering. As it stands with my individual issue I am satisfied.Sincerely, *** ***

Hello ***, I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern and I'm sorry for the inconvenience.I've verified again with our billing department
and confirm that your order *** has been canceled and you have not been charged.Some banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchasePlease re check with your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We look forward to see you again.Regards, Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you'd with $gift card.I've searched our records, but unfortunately couldn't
find the gift card you asked with the mentioned email addressPlease send the information listed below, and we'll look into this further:Gift card claim code or Gift Card number:Street address or e-mail address where gift card was sent:Name and e-mail address of the sender:Order number (if possible):In case, the gift card was purchased from a physical store, please e-mail a scanned copy or photo of the card (and receipt, if available) to [email protected] e-mail should be sent from the e-mail address associated with your Amazon accountOnce received, we'll attempt to validate the card.Otherwise, please write back to us with the 16-digit serial number (card number) located on the back of the gift card (or provide the entire number if there are more than digits) as well as the gift card claim code so we can investigate further.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI issued was resolved several days ago, and the last item ordered came on yesterday as scheduled.Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that while this resolution is not satisfactory to me, there is nothing more they are willing to do. I now need to file another complaint with the actual company that it was purchased through, even though it was purchased from the Amazon.com siteSincerely, *** ***

Hello,A full refund for the claim amount was issued to the payment method used to place order *** Buyer can check the status of the refund on the orders page in their Account section of our website (www.amazon.com/youraccount).-- Refund Date: 05/20/2017-- Refund Amount: $219.99Thank
You,

Revdex.com:
Hi, Today I filed a complaint against Amazon.com. It can be cancelled. I received the item that was disputed
The complaint was filed for *** ***
Thanks,
***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Order ID: ***I understand that you're upset.I've
checked your order and would like to inform you that the order has been cancelled because when we tried to charge your payment card the payment was declined by your bankThat is the reason why the order is not been delivered.A charge can fail for many reasons, here are some things to check:- Have you entered the credit card number correctly, without any transposed digits?- Have you entered the correct expiration date? Has the date expired?- Have you entered the billing address and phone number that match those associated with your credit card?- Have you exceeded your credit limit?- Has your credit card recently been reissued with a different credit card number and/or expiration date?Just in case if you see any authorization on your payment card, please provide this verification settlement code to your bank and they will release the authorization.Settlement Verification Code: ***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our payments team to work on a resolution
I know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
The case actually dates back to 12/19/with the order #*** for the two SPARIN glass screen protectors (Original Receipt pdf is the receipt of this order)I originally purchased the two glass screen protectors after being told that the product includes lifetime warranty and covers cracks if I were to drop my phone and the glass screen protector cracks (Proof of Warranty pdf is the email showing the seller saying that it does)I received a couple of replacement glass screen protectors with some difficulty, but most recently, the seller wouldn't send me another because they stopped selling the productAdvertising a lifetime warranty and then failing to follow through just because you no longer sell the product is very misleading, especially because the seller still sells basically the same product as the one I originally purchased but refuses to send me that as a replacementI believe the seller is using the excuse as a way to get out of their lifetime warranty they advertised(Seller Messages pdf) shows how they were reluctant to help me based on the excuse that they supposedly no longer sold the product even though a similar one is being soldDue to their poor customer service, they later followed up in a different message saying I should reach out to Amazon directly, which I did(Amazon Chats pdf) shows not only how Amazon was willing to be helpful and provide a replacement (which was order #***) but separate associates said moving forward, they would be willing to honor the previous lifetime warranty I was told by the SPARIN sellerI was surprised at how helpful they were, but knew it was going to be difficult to receive any replacements once it comes up, and I was right(Amazon Chats pdf page 8) shows how unwilling the Amazon associate was to honor the lifetime warranty and send a replacement once I needed itThey were willing to offer a one-time refund so that I could get a replacement, but accepting that would potentially null the lifetime warranty the other associates told me about, since the product is fulfilled by Amazon.A part of me wants to let this go and purchase a new glass screen protector elsewhere and not on Amazon, but another part of me believes I should fight this as not only one, but three associates assured me that if anything ever goes wrong, Amazon would do their best to address my concerns as the products are fulfilled by AmazonI was even told all three times that Amazon would honor the lifetime warranty, but the last associate was unwilling to honor it and only offer a one-time refund as a courtesy, which I believe won't cut itI could have just accepted the one-time courtesy and try reach out later down the line if I a problem occurs again and try get another replacement (as I was told by Amazon associates that they would honor the lifetime warranty), but I didn't want to test it and accept the one-time courtesy now in case it comes back to bite me in the futureI'd rather just get this resolved once and for all and seek the lifetime warranty the associates assured me that Amazon would honor since the original SPARIN seller was reluctant to. Sincerely,
*** **

Complaint: ***I am rejecting this response because: I responded within the 7-day windowThis is plain from the correspondence with AmazonThe response is flatly falseWorse, Amazon deleted all records of my correspondence with the buyer so that it is no longer viewable in my case logsNonsense!Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Prime Membership, I understand you'd like to be refunded for the
membership.***, I'd request you to check the welcome email about Prime membership sent to you on December 7, at 2:PM (PST)If you could scroll down the email to the end, it says : "Your Amazon Prime membership will continue after your free-trial until cancelledIf you do not wish to continue for $99/year plus any applicable taxes, you may cancel anytime by visiting Your Account and adjusting your membership settings." As you did not change the renewal option or cancel the membership, we went ahead and charged your Payment card for $I see that a refund of $was issued to your payment card on January 6, Please click the link below to see our Terms & Conditions clearly noted about fees and renewal :https://www.amazon.com/gp/help/customer/display.html/ref=pe_854610_141391590_hp...⇄ the last month Prime trial was a free subscription, you weren't and wouldn't need to be chargedIn this situation, I'd suggest you use Prime benefits and let the membership expire/cancel on or after February 16, I'd request you to write us back in February, I'll go ahead and refund the cancellation fee, I'm unable to refund them or cancel the charge at the moment.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:*** amazon has not sent the money they owe me. also when amazon wrongfully terminated my selling account I decided to sell my books to someone else. there are homes on my property and one of the ladies that lives in the cottage was going to take over the books. she was going to give me half of the monthly income until she had the books paid off. I offered to help her get her account set up on amazon. we got the account set up and she got an e-mail from amazon welcoming her to the groupimmediately after accepting her account, amazon took the out of her checking account twice and suspended her accountshe did not even get a chance to list any books and is in the hole and can not sell or llistthen they kicked her off like they did me. we are from a small town that has a community bulletin board and Diana offered the books on that sight. a woman by the name of peggy H*** bought the books from Diana serie and we helped her set up an account with amazon. she got the same e-mail accepting her account and they took the out of her checking account and suspended her account also. both of these women are blaming me saying I sold them a business that was no goodI do not know what the problem is with amazon but they owe me my money, and now to Diana serie, and to peggy H***I don't get what their problem is unless they think I am trying to use another name so I can sellhopefully you will be able to find out what problem they had with Diana serie ***@yahoo.com or with peggy H*** at *** @yaoo.com. waiting to hear from you *** ***
Sincerely,
*** ***

Hello from Amazon.com,
Thank you for writing to us regarding the compliant ***While I regret for the inconvenience caused to the customer with the Order ***, I confirm that all the steps in the procedure were followed and action was taken accordinglyThe customer is
a seller on Amazon.com platform and is required to follow the policy statedAs per the tracking for this order by the customer, the item was returned as undelivered and hence, is required to provide a refund to the buyer, at-least partialAs the customer denied to our request on September 19, to issue a refund, he is held responsible for the whole amount of the order
Please write back for any further queries

Complaint: ***
I am rejecting this response because: amazon staff Dave Rpromised to replace the defective item free of chargeHe agreed to replace it because amazon advertises the item as having a lifetime warrantyTherefore, amazon still owes me $in amazon store creditThe total amount was $for the replacementamazon has only given me $of the credit Dave Rpromised
Sincerely,
*** ***

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the dented package you received for the orderWe make
every attempt to pack items securely to protect them during shipping, but sometimes damage does occur.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ checked your order and I see that you've contacted us on November 10, regarding this issueI also see that we've issued a prepaid UPS drop off return label to return the item.https://www.amazon.com/gp/orc/rml/DWQxbJqpRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you haven't opened the package you're returning, it's okay to tape the Return Merchandise Authorization to the outside of the package along with the mailing label.Once we receive the item, we'll process the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolvedNot happy with response but this is method is pointless
Sincerely, *** ***